HRH Community Report 2011-2012

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Report to Our Community 2011/2012

2 Community Report 2011 - 2012

COntents

3. Vision, Mission, Values4. Message from Board Chair and President & CeO 6. sandra Guida7. Liz Logozzo8. Bariatric Accreditation 10. HRRH in Guyana 11. Madge Reece11. express Admission Unit11. Dr. Gavril Hercz12. Robotics at HRRH14. Rahamat Ali15. Fred Kirby16. Hello Humber17. Walk into Health17. smart Commute18. the new HRRH26. Meditech 6.028. Claire Langlois

29. Isaac Aptowitzer30. Bernie Herman31. Mental Health Clinical Day31. Dr. narendra singh32. RM&R34. Message from Foundation Board Chair and President & CeO35. Flights of Fantasy35. Women’s Health & Wellness Day35. Awesome Golf tournament35. McHappy Day36. Our Volunteers37. norma stenhouse37. Beverly Hills United Church38. Board of Directors and senior team39. Operations

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OUR VIsIOn

OUR MIssIOn

OUR VALUes

Revolutionizing patient care, promoting optimal health for every individual in our diverse community.

Providing quality patient care for a diverse urban community within a primary care centre and acute care hospital.

We believe in an organization where the dignity, integrity and diversity of all are respected at all times. Our practices and behaviours will reflect values of:

Respect and Dignity »Compassion and Caring »teamwork and Communication »Professional Accountability and »Continuous Improvement


James O’sullivanBoard Chair

Rueben DevlinPresident & CeO

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every day Humber River Regional Hospital creates new stories: of those who come to us looking for care; and of the staff, physicians, volunteers, family and friends who share their journey. It is a compelling narrative, and we’re pleased to share highlights of the most recent chapters with you in this Report. these stories exemplify Humber’s core values: who we are and why we do what we do. Caring; compassionate; respectful: these values guide our everyday activities, and are the foundation for the future of your hospital.

that future looks very promising. Our redevelopment project moved forward impressively last year. today you can drive by the site and see just how far it has progressed. Or follow the work live on our construction web camera at www.hrrh.ca.

the new Humber River Hospital is designed to embrace the entire patient experience: on all personal levels and through all aspects of the care continuum. Planned to always be on the leading edge as new medical technologies are developed, it will leverage those technologies to enhance the delivery of high quality, safe care.

Along with our redevelopment project, Humber River Hospital continued to focus attention last year on improving the quality of care we provide for our community. Additional strategies were implemented to further strengthen our team’s capabilities in the most impactful manner possible.

For front-line staff, professional development programs were enhanced. these programs provide opportunities for staff to learn new skills, refine existing expertise and maintain high levels of performance in today’s fast-paced world of healthcare. Building on that strategy, a plan to support current leaders and nurture those of tomorrow was initiated. to measure success, our performance review processes were refined to provide the maximum benefit to staff and hospital leadership.

Complementing our work on organizational development were our efforts to be more efficient on the operational side. Our new patient information record, Meditech 6.0, provides us with the most current version of this critical tool. the RM&R project, highlighted inside, allows us to electronically match community resources with patient referrals faster and more consistently. these, and other initiatives, were all designed with one goal in mind: further improve the care we deliver to patients and community. some of our work received special attention. there was recognition for our Bariatric surgery Program by the American College of surgeons; a Humber nurse won the Toronto Star Nightingale Award; and a Humber physician was honoured by U of t medical students for his efforts in guiding them through their paediatric rotation. Great stories, symbolic of so many others.

Progress like this is possible only if an organization is strong financially. The Board of Directors and Senior Management of Humber River know that fiscal stability is crucial to the delivery of high quality, safe care. Humber continues to run a balanced budget, and ensures that every possible dollar is directed to patient care through a comprehensive process. this and other important performance indicators are publicly reported on the website as part of our work to be accountable to both patients and community.

this report is another part of that accountability commitment to you: our patients and community. We offer it as a snapshot of the year past, and a lens into the future of your hospital. thank you for your support.

A MessAGe FROM OUR BOARD CHAIRAnD PResIDent & CeO

Rueben DevlinPresident & CEO

James O’SullivanBoard Chair


Schizo-affective disorder is hard to overcome, especially when it’s accompanied by mood and bipolar disorders. every day there’s a new challenge and the symptoms can be harsh and unwavering.

Dr. Jack Waserman and the Humber River Regional Hospital Day treatment Program eased my battle with mental illness in extraordinary ways. they helped me to take control of my disease and gave me the tools to feel good about myself; to be highly functional in my community and to feel confident about the choices, decisions and contributions I pursue.

Since finishing the program, I am no longer afraid and fearful; I embrace the positive aspects of my life and take ‘one day at a time.’ I enjoy cooking, gardening and baking. I’ve also volunteered in the kitchen at my church and completed several cake making and decorating courses. I am really happy.

Seeking help from Humber River also gave me the confidence to remarry. I’ve found the love of my life in my husband Michael and I feel complete.

If it wasn’t for Dr. Waserman, I wouldn’t be here and I wouldn’t be well.

MentAL HeALtH

DR. JACK WAseRMAn & sAnDRA GUIDA

sAnDRA GUIDA

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Living with cancer has been my reality for the last eight years. I’ve had breast cancer and lung cancer, both with reoccurrences. And I have been through numerous surgeries, chemotherapy and radiation treatments. I am married with three young daughters; it was challenging to manage many schedules, soccer games and school activities with my illness. It was also hard to answer some of the tough questions from my kids - questions that come with having cancer.

I found hope and extraordinary care at Humber River Regional Hospital and in Dr. sam Berger; my Oncologist. through many treatments in the various departments I’ve visited over the years at Humber River, I’ve never once felt

like a number. each and every visit, I am cared for with so much compassion and support from the doctors, nurses, technologists and support staff.

At every appointment, members of my care team take their time and provide me with thorough and thoughtful information about test results and upcoming procedures. they also ask about my family and remark on how my daughters are growing and changing.

Humber River cares for patients and their families. Coming to this Hospital has been a blessing for me. I live right across the street from another large GTA hospital. I am confident in the care I receive from Humber and Dr. Berger: I wouldn’t think of going anywhere else.

OnCOLOGy

LIz LOGOzzO

LIz LOGOzzO & DR. sAM BeRGeR


Dr. John Hagen, Surgical Director, Bariatric Program (l) and Dr. Stephen Glazer, Medical Director, Bariatric Program, with the ACS certificate.

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One of the most meaningful achievements in medicine is peer recognition: being acknowledged by others in your field as doing something exceptionally well. this past year the Bariatric surgery Program at Humber River Regional Hospital received such honours when the American College of surgeons (ACS) named it the first ever Centre outside the U.s.A. to be accredited as a Level One Program under its Bariatric surgery Centre network Accreditation Program.

to be accredited as a Level One Program, a bariatric surgery centre must successfully undergo a rigourous examination conducted by experienced bariatric surgeons on behalf of the ACs. this includes an onsite visit, where the auditor reviews all of the

centre’s structures, processes, and quality of data as evaluated using the ACS Bariatric Surgery Center Network Accreditation Program Manual.

Accredited bariatric surgery centres provide not only the hospital resources necessary for optimal care of morbidly obese patients, but also the support and resources that are necessary to address the entire spectrum of care for bariatric patients, from the pre-hospital phase through the postoperative care process.

BARIAtRICACCReDItAtIOn

FIRst CentRe OUtsIDe U.s.A. tO Be acs ACCReDItIeD

“The ACS Accreditation Program is the world’s highest authority in this area of medicine, and to receive their approval is high praise indeed.”

- Dr. John Hagen


this past year the HRRH Dialysis Program expanded their horizons by helping establish the first public, not-for-profit dialysis centre in the country of Guyana.

“Humber River’s nephrology team has been instrumental in helping us to establish our dialysis treatment facility,” says Dr. Budhendra Doobay, President of the Doobay Renal Centre in Annadale, Guyana.

One of the first to get involved was Humber dialysis technologist Lenny Fernandez. “When I learned that a dialysis centre was to be established in Guyana I wanted to do everything I could to help out,” he says modestly.

‘Helping out’ has led to five separate trips to Guyana in the last year. thanks to

Fernandez, the Centre’s machines are up to North American standards, and local staff trained on how to maintain the machines.

Fernandez is just one of the hospital’s dialysis team who has been involved. Dr. David Mendelssohn, Chief and Physician Director of nephrology; Melanie tremblay, HRRH Director of nephrology; Abdul salam-Jaber, Manager of Biomedical engineering; Jennifer Duteau, HRRH nephrology Clinical Practice Leader; and retired Humber nurse preceptor Louisa Mackenzie have all played large roles in the Centre’s development.

At the end of January, members of the Humber River nephrology team were in Guyana to be honoured during the grand opening of the Centre.

BRInGInG DIALysIs tO WHeRe It’s neeDeD MOst

HRRH In GUyAnA

leNNy FeRNANDez (SeCOND FROM leFT)

FROM l-R: leNNy FeRNANDez, LOUIsA MACKenzIe, AnD MeLAnIe tReMBLAy.

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In May, 2011, Madge Reece, an RPn in our Mental Health Program, was named the winner of the 2011 Toronto Star Nightingale Award. the nightingale Award is given to the most outstanding nurse as selected by the star among nominations submitted from across the province. Madge was presented with her award at a ceremony on May 10th, her family and friends in attendance to share in her big moment.

Madge has been a nurse with Humber River for the majority of her nursing career, starting at the Finch site Geriatrics Unit and then moved to a 13-year stint in Paediatrics, before arriving in the Mental Health Unit in 2007.

she was nominated for the award by both former patients, one of whom described her as an “angel”, and several colleagues, including Dr. elizabeth Werry. One patient letter reflects on how Reece was there for her “darkest hour” and offered a special “Madge-ic” that gave her the hope she needed to carry on.

Providing optimal service for our patients has many aspects: one important consideration is wait times. to decrease our emergency Department wait times for patients even further, in August Humber opened a new express Admission Unit (eAU) at our Finch site.

It’s a four bed unit designed to help move non-critical patients out of the eD faster. Patients in the eAU continue to receive top-notch care from an interprofessional healthcare team, with a goal of admission or discharge being completed within 8 hours.

Humber River nephrologist Dr. Gavril Hercz recently completed the eight years of training required to become a certified psychoanalyst. Dr. Hercz is now qualified to treat both the physical symptoms and the psychological issues a nephrology patient may experience.

“In today’s healthcare we’re surrounded by technology, information and large volumes of patients,” says Hercz. “It takes a real effort to connect with the patient at social, psychological and emotional levels. Patients are asking for it. they need it, especially ones with an ongoing illness.”

MADGe ReeCeexPRess ADMIssIOn UnIt

DR. GAVRIL HeRCz

“I am in awe of how she motivates patients. Mental health patients have often been exposed to traumas, which make the establishing of a trusting rapport often the first challenge, early in treatment. It fascinates me how Madge is able to confront patients with such a genuine concern that they do not feel angry or intimidated.”

- Dr. elizabeth Werry, HRRH Psychiatrist

MADGe ReeCe (SeCOND FROM leFT)


Chief of Staff Dr. Jack Barkin performs Humber’s first ever robotic surgery. Dr. Charles Radzinski, Head, Division of Urology, is in the foreground.

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Using technology to advance high quality care is one of the cornerstones of our vision for the future of Humber River. It’s not about technology for its own sake: it’s about acquiring the tools that, when placed at the disposal of our team, allow us to improve patient care. to that end Humber River became the first community hospital in Canada to acquire and then use a surgical robot. the core technologies at the heart of our da Vinci surgical robot allow surgeons to perform extremely precise surgical procedures with minimal pain, quicker recovery times, and a faster discharge from hospital.

Advanced 3D HD operative field visualization; instrumentation with dexterity greater than the human hand; and natural

eye-hand-instrument control provide unparalleled precision that enables a minimally invasive approach to many complex surgical procedures.

Funding for the robot was provided by an amazing $10 million donation from Marian (Murphy) Hull and his wife Helen just prior to Murphy’s passing. Murphy Hull was one of Humber River Regional Hospital’s most dedicated community champions, a tradition that his family carry on.

ROBOtICsAt HRRH

HOW teCHnOLOGy Is HeLPInGOUR PAtIents

“Our acquisition of the surgical robot fits with our vision to maximize technology as an enabler of exceptional patient care.”

- Dr. Rueben Devlin


It was only a few years ago that I was lying unconscious, hooked up to machines, in the Intensive Care Unit at Humber River Regional Hospital. I had complications from severe pancreatitis and needed surgery. For six weeks, I couldn’t walk and I wasn’t able to look after myself. My wife sat by my side twenty-four hours a day. some people thought I wouldn’t make it; but not everyone, especially the HRRH staff and doctors who cared for me. Raj, my nurse, helped me to learn how to walk again; and Debbie; my physiotherapist motivated me with her cheerful disposition and strong desire to help.

this experience changed my life – for the better. Great care from the team at Humber River inspired me to give back. I am now a proud volunteer at the hospital and I greet my care team with a smile as they walk from one department to another, treating patients with the same care and compassion they showed me every day. It brings tears to my eyes and I am so grateful to be part of this wonderful family. thank you, Humber River.

PAtIent tO VOLUnteeR

ALI RAHAMAt

ALI RAHAMAt

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I’ve had schizophrenia all my life and have been seeking help since I was nine years old. Twenty-five years later, I was still searching for the kind of help that would give me the necessary tools to overcome the challenges of my disease. that help arrived when I met the wonderful Mental Health and Addictions team at Humber River Regional Hospital.

When I ‘all of a sudden’ lost my job, Karen Rousseau, my social Worker, was there; she was empathetic; supportive and helped me to move forward from my setback. she also listened to my fears and helped me to complete financial assistance and government forms so I could get back on my feet. together with the team, Karen encouraged me to join Progress Place – a community-based organization that focuses on recovery and psychosocial rehabilitation. now, I spend most of my days as a volunteer there, cooking and serving meals, washing windows and interacting with a diversity of people. I have more confidence as a result of the great care I received at Humber River and it’s a good feeling to be doing so well.

ALLIeD HeALtH

FReD KIRBy

FReD KIRBy WItH KARen ROUsseAU


supporting children and their families by sharing information about the hospital experience, at an age-appropriate level, is one way we reach out to our community. through our “Hello Humber” school Orientation Program, Humber River’s Child Life specialists visit neighbourhood schools, sharing information about how hospitals work, and what children can expect if they are ever a patient.

“We use a fun, ‘hands-on’ interactive classroom session to share information and answer the children’s questions on medical procedures, illness and injury,” explains Humber Child Life specialist Alexandra Christofides. Christofides developed the Program back in 2003.

“extending this information by way of a specialized program we’ve developed for our community emphasizes our focus on patient and family-centred care, and makes my role even more rewarding,” she adds.

When the Child Life specialist visits the classroom, they bring along resources, books, medical equipment and supplies, instructional movies, x-rays and props, fully customizable to the teachers’ needs and requests.

the Child Life specialist facilitates and leads the program with the students and encourages participation so that all the children receive a turn to do something. this program is available for pre-school groups, elementary, middle and secondary school classes.

sUPPORtInG CHILDRen AnD tHeIR FAMLIes

HeLLO HUMBeR

Alex CHRISTOFIDeS (l)

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Humber River not only promotes good health for our patients, we do it organization-wide. Last October we hosted three very successful Wellness Fairs for staff, physicians and volunteers in collaboration with toronto Public Health.

Pedometers were handed out to all participants in the Walk into Health Challenge - at the end, the team and individuals who accumulated the most steps were recognized.

Our Church site emergency Department received the Golden shoe Award as top team. Individual winners Andreouhi Babousmian, Archna Patel, Kathy Mills and Barbara Baker together walked 1,665,548 steps! Congratulations!

the Clean Air Commute is one part of our hospital’s commitment to environmental protection. Humber offers an online carpooling program for staff, physicians and volunteers: they can use the site to find carpool partners, calculate commuting costs and get tips on reducing their driving expenses.

Congratulations to Rehabilitation Assistant nicole Hemming (in photo at right with HRRH smart Commute Co-ordinator Mike Orrico) for winning a new bicycle during the annual Clean Air Commute campaign. team members like nicole, who choose sustainable ways of commuting, are the reason Humber River has been designated a Smart Commute Workplace.

PROMOtInG A HeALtHy LIFestyLe At HRRH

BeInG GReen At HRRH

WALK IntO HeALtH

sMARt COMMUte

tHe GOLDen sHOe


» PAtIent CentReD CARe: » 80% SINGle pATIeNT ROOMS » overnight family space

» nORtH AMeRICA’s FIRst FULLy DIGItAL HOsPItAL » ROBOtIC sUPPLy DeLIVeRy

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for our patients and our community...for our patients and our community...

...we are building north america’s firstfully digital hospital

...we are building north america’s firstfully digital hospital

Our dream for the future of Humber River Hospital is finally taking shape. With the groundbreaking behind us, and construction cranes in place, amazing progress was made on the design and building of the new Humber River Hospital in the past year.

this leading-edge facility will be a hospital where patients are empowered to participate in all aspects of their healthcare. It will be a place where care providers are able to spend more

time at the bedside, with patients and families, nurturing the personal interactions that form the basis of great hospital care.

It will be warm, open and welcoming for patients: designed for convenient access and easy communication with care providers.

And when we open our doors in 2015, our hospital team will finally have a leading edge facility in which to provide excellent care for our community… North America’s first fully digital hospital.

» 100% FResH AIR » pORTAlS OF CARe » eASy WAyFINDING

» LeeD sILVeR CeRtIFIeD » 5 kM WAlkING TRAIlS » 1.8 MIllION Sq. FT.


From l-r: Dr. Jack Barkin, Chief of Staff, HRRH; Monte Kwinter, MPP; Rueben Devlin, President & CEO, HRRH; Barb Collins, COO, HRRH; Laura Albanese, MPP; and Mario Sergio, MPP.

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“In just a few moments we will mark the start of construction for our new hospital, breaking ground for the first time. It’s a symbolic act, but one that conveys so many messages.

Today’s groundbreaking is first and foremost an acknowledgement of our past. Had it not been for the men and women who conceived, built and nurtured Humber River over the generations, we would not be here today.

Staff, physicians, volunteers, and community friends: their legacy is the foundation on which our dreams for the future Humber River Regional Hospital were built.”

- from remarks by James O’sullivan, HRRH Board Chair,at the ground breaking

“Ours is a story rich in character - a story of dedication; of foresight; of caring and compassion. So many great people helped shape that story over the decades. Today we honour them as each shovel breaks ground, for without them there would be no today. But throughout the years our vision remained constant and the dream unwavering: to bring the finest hospital facility Ontario has ever seen to northwest Toronto.

I’m delighted that so many friends could join us today, because you also shared our dream for our patients, their families and our community. I thank all of you: staff; physicians; volunteers; and friends of Humber River who embraced our goal and stood behind us all the way.”

- from remarks by Rueben Devlin, HRRH President & CeO, at the ground breaking

tHe neW HRRH

the big day: december 2nd, 2011 BReAKInG GROUnD FOR tHe neW HUMBeR RIVeR ReGIOnAL HOsPItAL

ReDeVeLOPMent

The first moment you enter the new Humber River Regional Hospital, one thing will be very apparent: this isn’t like any other hospital. Portals of care for quick access to where you need to go. One stop registration – in the language of your choice – regardless of how many places you need to go. easy to understand way finding, featuring devices for those visually challenged or hard of hearing.

It’s a new hospital planned from the ground up for patients and families, designed to enhance the patient care experience at all times and on all levels. How different will it be? Imagine a hospital where 80 per cent of all inpatient rooms are single patient rooms – with space for a friend or family member to spend the night if you wish. Private, comfortable care.

But it’s more than just a room. It’s part of your care. safer care. the bed you’re in is a ‘smart bed’. It automatically takes vital signs like temperature and heart rate – and sends an alert if your values go outside expected norms.

the bed uploads the results to your patient record – which, since it’s electronic, you can access from your bedside terminal. Want to know your test results? your test schedule? It’s all there for you. And you can control the temperature and lighting in your room, order meals or video conference with family– all from that same bedside terminal. Patient-centred care.

What you won’t see. ‘Back of house’ delivery of supplies by robot. Work flow processes designed for maximum efficiency using computer generated modelling. The latest robotic technology at work during surgery, or providing lab results quickly.

All designed with you – the patient- at the centre. safe, comfortable care, delivered in a building utilizing the finest technology to allow our staff and physicians to do what they do best: spend time with you, the patient. talking about your care. Because after all, it’s your care.

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» 1.8 MIllION Sq. FT. » LeeD sILVeR CeRtIFIeD » 42% MORe eFFICIent eneRGy Use


» 656 BeDs » PORtALs OF CARe » 100% FResH AIR

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ReDeVeLOPMent

‘Tell me what healthcare will look like twenty-five years from now, so that we can build a hospital that gets us there today. Create a plug and play hospital, so that I can interchange equipment and amend processes so we are adaptable in the future.’

this was the challenge HRRH President & CeO Rueben Devlin presented to his planning team more than a decade ago. From there, the vision for the new Humber River Regional Hospital was refined and tested; refined and tested some more, until three critical principles evolved: lean, green and digital.

“In today’s fiscal reality we have to be efficient - financial stability is crucial to the delivery of high quality, safe care,” notes Dr. Devlin. “We used the latest computer modeling techniques to test work flow and process designs for our new hospital. the resulting design reduces walking distances by 17 per cent compared to the typical acute care hospital of today.”

“Public health and environmental considerations played a large role in the development process,” explains Dr. Devlin. “We are using building materials with recycled and locally sourced products. We are diverting 75 per cent of construction waste from the landfill. Green roofs; recycled grey water; durable, high-performance exterior cladding - the environmental features of this new building are numerous. When finished it will be the most energy efficient acute care hospital in North America.”

“the most exciting part is how our new building will enable us to put patients at the very centre of the care process. It was never about technology for technology’s sake,” says Dr. Devlin. “For us it was always: how do we leverage the latest technology to provide patients with the best care. And how do we stay on the leading edge as new technologies are brought to market. Our go-forward technology strategy accomplishes that. Robotics; automated guided vehicles; voice recognition; wireless communications systems; all designed to make each part of the hospital work together to deliver the best service to the patient.”


Sometimes cutting edge technical solutions start from the most basic planning tools: sticky notes and brain storming sessions!

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Our plans for the future at Humber River Regional Hospital include taking advantage of leading-edge technologies to improve the entire patient care experience. sometimes that involves ‘back of the house’ systems improvements which are not all that visible to patients and visitors, but which greatly enhance how staff and physicians access information, and by extension, how they deliver care.

such was the case this past year with our work to implement Meditech 6.0, the latest version of our patient information record. With a Windows look and feel, and advanced clinical applications that are very user friendly, our staff and physicians now have a single electronic source for all patient information. With a click of a mouse, they can access clinical documentation; pharmacy orders; laboratory

and diagnostic imaging results, etc. - instantly. the system also provides critical communications links for family physicians in the community.

For patients, it means more efficient and timely care, thanks to reduced time spent waiting for access to key information. Meditech 6.0 complements our plans for the new Humber River Regional Hospital and will help prepare us for the “digital” future ahead.

MeDIteCH 6.0

OUR neW FULLy InteGRAteDPAtIent InFORMAtIOn systeM

“The benefits of upgrading to Meditech 6 are numerous. For example, now if you have a prescription changed during a hospital visit, your family physician is automatically notified.”

- Dr. Laura CopelandPhysician Lead, Meditech 6.0

Implementation team


I’ve been afraid of hospitals for as long as I can remember. And aside from having my tonsils removed, I’ve been healthy my whole life.

But a few years ago, that changed. I was diagnosed with ovarian cysts and was referred to an Obstetrician/Gynecologist at Humber River Regional Hospital. I was scared and I had a lot of questions about my condition.

God answered my prayers when I met Dr. Ayala Revah. It’s like I’ve known her all my life. On my first visit, she sent me immediately for further testing. she was decisive and acted quickly, without hesitation and with a kind demeanor that made me trust her right away.

In a follow up appointment, she took the time to explain my treatment options thoroughly. Undergoing hysterectomy surgery was a huge decision for me; but with Dr. Revah’s personable nature and gentle approach I knew she had my best interest at heart.

I noticed so many examples of heart during my stay at Humber River. While I was in one of the hospital’s waiting rooms I saw children being handled with such gentleness and care. Having worked with children for many years around the world, I knew that I had found a special and caring place in my hospital.

WOMen’s HeALtH

CLAIRe LAnGLOIs

CLAIRe LAnGLOIs

DR. AyALA ReVAH

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At 355 pounds, I didn’t feel well enough to play with my grandchildren. Walking was really difficult. My lower back hurt constantly, and my diabetes was life threatening. I desperately needed help.

I found that help and much more in Dr. quoc Huynh and the staff of Humber River Regional Hospital’s Bariatric program. When I first heard about gastric bypass surgery I wasn’t sure what to think. I had a lot of questions and needed time to understand the options that were presented to me.

With his warm and modest demeanour, Dr. Huynh was wonderful in answering all of my questions. Patient, caring and

calm, he never asked ‘the impossible’ of me or my family. Dr. Huynh and the clinic team provided me with the support and confidence to go through the pre-surgery program beginning in november, and the actual surgery in January. they are still there for me now, supporting me during my post-surgery program.

since my surgery I’ve lost 85 pounds, and I feel like a new person. My diabetes has improved so much I’m taking 75 per cent less insulin than before. My family has noticed a big difference in my happiness and my children are excited to buy me new clothes. thank you, Humber River, for your extraordinary care.

BARIAtRIC CARe

IsAAC APtOWItzeR

IsAAC APtOWItzeR AnD DR. HUynH


Last year Humber River lost a great supporter and champion, Mr. William Bernard (Bernie) Herman. sadly, Bernie passed just one week after his 100th birthday.

One of toronto’s most respected corporate leaders, for more than 45 years Bernie graced our hospital with his endearing spirit. A founding Board Member and Board Chair of what was then york-Finch General Hospital, Bernie was also the driving force behind the creation of the york-Finch Foundation.

In 2006, in honour of his 95th birthday, a plaque was installed in our Finch site main lobby recognizing him for his support of Humber River Regional Hospital. He was recognized for his service to our Foundation by being

named a Life Governor.

Bernie was an example to all of us, and touched our hospital with his leadership. We have lost a great friend, but we will always remember him for his kindness and the great work he did for our patients and community through ‘his’ hospital.

HRRH ReMeMBeRs One OF Its FOUnDeRs

BeRnIe HeRMAn

“Bernie was a wonderfully respected and loving man and my close friend for over 40 years. He was always asking about his hospital. It will be a long time before we see another man as unique, generous and timeless as Bernie.”

- Dr. Bill Francis, “Dr. Awesome”

BeRnIe

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In October, our Mental Health and Addictions team held its tenth Annual Clinical Day at the Old Mill Inn in toronto. this has become one of the ‘must attend’ seminars for mental health care professionals throughout the GtA.

the theme of the Day was Improving Outcomes in Psychiatric and Addictions Clinical Practice. It featured some of the most respected speakers on mental health issues from across the GtA, including Humber River’s Dr. George Awad; and Dr. Richard swinson, Professor emeritus at McMaster University.

Dr. narendra singh, Humber’s Chief of Paediatrics, was honoured last year with the University of toronto’s Department of Paediatrics Award for Excellence in Teaching at the Clerkship Level.

Dr. singh was presented with his Award on June 28th at the Department’s Annual Academic Awards Dinner. the Award recipient is chosen based on the senior medical students’ evaluations of the paediatricians involved in their instruction as they rotated through GtA hospitals. there were approximately 80 paediatricians considered by the medical students for the Award.

tentH AnnUAL MentAL HeALtH CLInICAL DAy

exCeLLenCe InteACHInG AWARD

MentAL HeALtH

DR. nARenDRA sInGH

DR. SINGH (r)


Sharon (l) and Louise from the Church ER demonstrate that can-do Humber spirit everyone involved brought to the RM&R launch.

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In november, in partnership with the Central Local Health Integration network, Humber River Regional Hospital launched our new Resource Matching and e-Referral system (RM&R). RM&R enables consistent and reliable electronic transmission of Humber River patient referrals to the Central Community Care Access Centre (CCAC), and through them to other community care partners.

For patients this means quicker and more accurate referrals, streamlining the processes so patients can access the right care at the right time in the right place. It also helps enhance workflow and communication during the referral process between HRRH, the CCAC, and our patients and families.

In the first 26 weeks from go-live, our hospital processed over 3,600 electronic referrals to the CCAC, with an average completion rate of 96 per cent - exceeding the 90 per cent benchmark set by the CLHIn for completed referrals.

the implementation phase of the project went extremely well, and its success has positioned Humber River to further improve the high quality of care we deliver to our patients and families every day.

RM&RAt HRRH

ResOURCe MAtCHInG AND e-ReFeRRAl

“Humber River has been instrumental in leading front line staff to adopt this new technology - as a result the implementation has been tremendously successful.”

- Maureen WilkinsonDirector, Provincial RM&R Strategy

GO LIVe DAy


A MessAGe FROM tHe HRRH FOUnDAtIOn

PResIDent & CeO AnD BOARD CHAIR

eddy BattistonBoard Chair

Heather HurstPresident & CeO

Heather HurstPresident & CEO

Eddy BattistonBoard Chair

We are pleased to report that the Foundation had a strong year in 2011-12. the campaign for the new hospital has made great strides under the skillful direction and leadership of Campaign Chair Jack Kay. In the past year, we have collected pledges and commitments totaling $30 million, inching us closer to our $225 million goal. Contributing to that $30 million amount were several substantial leadership level gifts.

We continued to facilitate annual fundraising programs and develop new and exciting events that invigorated our

community and regenerated our donor base. events like World tour 2011 – our biggest and most successful gala to that time – reflected our Foundation’s energetic efforts and the grandeur of the vision for our new hospital.

We gratefully acknowledge the Hospital’s and the Foundation’s Boards for their invaluable guidance and support of the campaign. Our strong and ever-evolving campaign volunteer team continuously lends their considerable talents to our cause.

By now, you might have caught glimpses of our new brand. you should know that your tireless commitment to our community served as the inspiration for the creation of: H+. People Care. No Limits. This bright and confident new look and feel will become synonymous with our new hospital’s innovative people care model. We sincerely hope that this brand is one you will all proudly identify with as we anticipate a hospital of limitless potential.

Warmest regards,

35

In May of last year over 700 people travelled around the world at Flights of Fantasy: World Tour 2011 in support of the Humber River Regional Hospital.

Live entertainment, a special international menu from bypeterandpauls.com - guests had a first class journey all the way. support from so many friends, including presenting sponsor the Carpenters Union, helped us raise over $300,000 for the neW Humber River Regional Hospital.

Humber truly has “awesome” supporters! And on August 22nd some of them enjoyed a beautiful day at Bayview Golf and Country Club during the 28th annual AWesOMe Golf tournament. By the end of the evening, over $146,000 was raised for the new Humber River hospital. special thanks go to all of our corporate sponsors, including td and holcim.

Over 600 women gathered at the Paramount Conference Centre in november for the Foundation’s annual Women’s Health and Wellness event. the keynote address was by an extraordinary lady, the one and only Margaret trudeau.

Ms. trudeau captivated the crowd with stories of her struggles with mental illness. Her remarks centred on women’s “brain health” – and the importance of seeking treatment to achieve balance in body, mind and spirit.

We are privileged to be supported by so many great organizations in our community, including McDonald’s. Last year, the Humber River Regional Hospital Foundation once again teamed up with three local McDonald’s restaurants to participate in McHappy Day. HRRH President & CeO Rueben Devlin, Foundation President Heather Hurst, Chief of Paediatrics Dr. narendra singh and other Humber team members joined in the fun to serve lunch time customers. Over $3,700 was raised to support of our Paediatrics Department’s sickle Cell Anemia Program. thank you so much to everyone who donated!

FLIGHts OF FAntAsy

AWesOMe GOLF tOURnAMent

WOMen’s HeALtH & WeLLness DAy

McHAPPy DAy


OURVOLUnteeRs

Volunteers make a difference - just ask anyone who works at Humber River. Four hundred friends dedicated to ‘their’ hospital, providing over 69,000 hours of service to more than 50 hospital programs: their positive impact on our patients and families is immeasurable.

When not busy helping patients, staff and physicians, our Volunteer Association directs its incredible energy towards its

fundraising campaign; last year providing our hospital with $160,000. these funds were used to purchase some much-needed capital equipment, including three eCG machines, a portable echocardiography machine and an eeG machine.

Our volunteers create so many wonderful Humber stories every year. two amazing friends marked singular achievements in the history of our Volunteer

Association last year. eileen Griffiths received her 45 year service award, making her only the second volunteer ever to reach that milestone. Congratulations, eileen!

And norma stenhouse marked 50 years of service to our hospital last year! norma is the longest serving volunteer in our hospital’s history, and an inspiration to all of us. thank you, norma, for a half-century of caring at Humber.

In addition to the awards given to eileen and norma at the Association’s Annual General Meeting, 34 volunteers were also honoured with service awards ranging from five to twenty-five years of service.

All of these great stories of service and community spirit, and so many others over the years, brought to you by the wonderful people who are Humber River Regional Hospital volunteers.

37

For many of us, including all of her friends on the HRRH Volunteer Association, norma stenhouse is Humber River Regional Hospital. When you’ve given an organization fifty years of service as a volunteer, that status is well-deserved. And no one in our community is more associated with Humber River than norma, our longest-serving volunteer ever!

Last June at the Volunteer Association Annual General Meeting, norma was recognized for her half-century of volunteerism at Humber River. In addition to receiving her 50 year service award, she was presented

with an engraved crystal plaque by hospital President & CeO Rueben Devlin.

Following tributes from many of her friends, norma reflected on her time at Humber. Among other memories, she estimated that over the years she has made a combination of 20,000 candy baskets, baby baskets and flower arrangements for various fundraising initiatives. Her hours of service are long since beyond measure!

norma stenhouse has always exemplified the very best traditions of community service and citizenship. thank you, norma!

Verna Feesey has been a volunteer at Humber River Regional Hospital for more than two decades. Active in her community, for years Verna was a member of the Beverley Hills United Church in Downsview. At the end of June last year, the Church closed, but not before making one last charitable gift.

With funds remaining after settling their business affairs, the Board of Directors at the Church decided to donate $10,000 to the HRRH Foundation. As Verna explains, the donation was made in recognition of the Church’s long standing relationship with our hospital. “I was very pleased that they decided to support our hospital,” says Verna.

50 yeARs OF seRVICe

BeVeRLey HILLs UnIteD CHURCH

nORMA stenHOUse

$10,000 DOnAtIOn


OUR BOARD OF DIReCtORs

AnD senIOR teAM

Directors

Paul AllisonDonna BattistonCraig BaxterFrank FazzariDonald LoebPaul MantiniJames O’sullivanDeborah PankhurstMichael PittanaLinda ReeserJohn RogersJohn RossettiViki scotttrevor smithRochelle stenzler

senior team

Dr. Rueben DevlinPresident & CeO Dr. Jack BarkinChief of Staff

Barb CollinsChief Operating Officer

Margaret CzausChief Nursing Officer

scott JarrettVice President, Patient services

Anthony DiCaitaVice President, Finance & Chief Financial Officer

Greg shawVice President, Human Resources & Organizational effectiveness

ex-Officio Members

Dr. Rueben DevlinPresident & CeO

Dr. Jack BarkinChief of Staff

Dr. Aaron Bederpresident, Medical Staff Association

Dr. Giuseppe tarulliVice president, Medical Staff Association

Pauline KishimotoPresident, Volunteer Association

Margaret CzausChief Nursing Officer

Officers

James O’sullivanChair

Paul AllisonVice-Chair

John RossettiVice-Chair

John Rogerstreasurer

Rueben DevlinPresident/secretary

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OPeRAtIOnsHOsPItAL OPeRAtIOns yeAR enDeD MARCH 31, 2012

Revenue $ 334,186,315expense $ 334,094,760

Net surplus/(deficit) from operations $ 91,555

2011/2012 exPenses By PROGRAM

22%

17%

16%

6%

8%

4%

5%

22%

Medical Program$71,333,769

Clinical support services$55,979,547

surgical Program$54,456,163

emergency and Ambulatory Program$21,212,307

Women’s/Children’s Health Program $16,863,151

Other services$71,551,288

Dialysis Program$28,083,547

Mental Health Program$14,614,988

Total $ 334,094,760

Net operating surplus/(deficit) beforeamortization of building (net) $ 91,555

Patient activity 2011/2012 2010/2011

Inpatient Admissions 24,295 24,003Inpatient Days 172,376 181,681emergency Visits 106,545 101,898Ambulatory Outpatient Visits 344,493 334,144Births 3,590 3,739Dialysis Weighted Units 89,245 87,919

surgical cases 2011/2012 2010/2011

Inpatient 7,515 7,418Day surgery 19,804 19,744

Total 27,319 27,162

2011/2012 ReVenUes

84% 10%

5% 1%

Ministry of Health Funding$281,408,239

Patient services$32,094,255

Other Revenues$3,249,134

Parking & Ancillary$17,434,687

Total $ 334,186,315

2011/2012 exPenses

72% 5%

7% 16%

Salaries & employee Benefits$241,882,809

Drug Costs$16,283,487

supplies & Other expenses$52,705,809

Medical & surgical supplies$23,222,655

Total $ 334,094,760

Church Site:200 Church StreetToronto, ON M9N 1N8(416) 249-8111

Finch Site:2111 Finch Avenue WestToronto, ON M3N 1N1(416) 744-2500

Keele Site:2175 Keele StreetToronto, ON M6M 3Z4(416) 249-8111

Designed, written and produced by HRRH Public & Corporate Communications

HRH Community Report 2011-2012

Documents

Transcript of HRH Community Report 2011-2012