HRD Business Skills
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Transcript of HRD Business Skills
HRD Business Skills
Business Skills
28 Dec 2010
Client Care Environment
Responsibility(Work-Load)
Risk Management
Research Findings
Ownership v Management Control
Core Business Skills
Low
TippingPoint
Sole Practitioner
Partnership
LLP
ABS
Ltd
Low
High
High
1 Jan 2011
1 Jan 2011
Solicitors’ Business Skills
Core Operational Executive
Basic
Proficient
Expert
Breadth of SkillsRa
nge
of S
kills
Business Skills
1 Jan 2011
Routine Operational Strategic
Low
Medium
High
Risk ImpactRi
sk A
ccou
ntab
ility
Risk ManagementEnvironment
1 Jan 2011
Minimal Team Firm
Supervised
Supervises
Directs
Level of InfluenceAu
tono
my
for A
ction
Responsibility
1 Jan 2011
Core Operational Strategic
Minimal
Meets
Exceeds
Breadth of ControlIm
pact
on
Clie
nt E
xpec
tatio
ns
Client CareEnvironment
1 Jan 2011
Business Skills include planning, communication, performance review, learning and
development, people involvement, and career progression.•Breadth of Skills linked to the complexity of the role from core to executive•Range of Skills links to qualifications and proficiency
Responsibility includes the organisation and the individual.•Level of Influence linked to the solicitor’s responsibility from minimal to entire firm•Autonomy of Action linked to the solicitor’s role in supervising or directing others
Risk Management Environment includes business continuity and case file handling•Risk Impact is linked to the consequences of an event from routine to strategic•Risk Accountability is linked to the level of risk from low to high
Client Care Environment measured on client expectations and leadership.•Breadth of Control is focussed on conforming to policy or being policy maker•Impact on Client Expectations links to client care from minimal to exceeds