HR Transformation of Etisalat

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HR transformation at Etisalat using transformation framework with benefits , Introduction with the key stats and current scenatio

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HR transformation strategy atGaurav KenueRidhi Rabra

Etisalat: On a path to global expansion and growthMultinationalUAEbased telecommunications services providerOperates in 15 countries across Asia and MENA regionConsumer base : 169 million subscribersMost powerful company in UAE as per ForbesRevenue: $13.3 bn with Profit : $2.42 bn in 2014Largest telecom operator in MENA and 12th largest in world

ScopeThe assignment will cover the HR Transformation strategy at ETISALAT, to coordinate its expanding global operations across 15 countriesHigh level Analysis of current HR systemsThe project will span for 4 weeks.The deliverables include a detailed report and presentation about the current trends in the industry and a suitable vendor to enable the transformation. This assignment will not includeAny recommendations on organizational restructuringLearning & Development

AssumptionsEtisalat workforce will continue to expand at current or higher rateThey will continue to operate in all international geographical locationEtisalat doesn't have a unified global HR system in placeEtisalat is facing issues while coordinating activities of HR dept. across geographiesEtisalats workforce should be prepared to capitalize on the forecasted growth in Mobile voice and data in the MENA region

Telecom Growth MENA region5Companies across the world are focusing on managing global workforce by means of latest technology

Cloud based HR systems, web and mobile platforms and analytics are the buzz terms in HR systems across the world

Some international offices at Etisalat have been doing a great job at streamlining and improving their internal HR systems and processesNeed for change: The misalignment of HR systems across geographies will lead to loss of revenue due to inability of the workforce to meet the rising demandNot meeting the requirements of the rising subscriber base will lead to loss of revenue and drop in market share.Etisalats workforce across 15 countries is currently being managed by country specific decentralized HR systems.The decentralized HR systems are causing the following issues:Huge unnecessary cost is being borne by recruiting local staff for talent that already exists in another locationNon-Compliance with local payroll regulations, specific to each country may lead to serious legal action.Inconsistent HR processes and data create a problem for organization wide data integration and reporting

3 Expanding globally to take advantage of opportunities and make the most of your worldwide workforce can be business strategies of companies of all sizes. However, to gain the most profit, you must manage operations efficiently while adapting to local laws and requirements. A unified HR system in the cloud lets you eliminate disparate systems and align your HR processes and reporting worldwideensuring HR process and data consistency. To ensure efficient local operations, features such as entire system translations, data protection support, local business rules, country payrolls, and compliance reporting are crucial. Highly configurable processes are also needed to simplify quick adaptation to legislative and organizational changes without causing disruption to your business.

. - See more at: http://ameinfo.com/finance-and-economy/economy/employment/etisalat-group-holds-seventh-annual-group-hr-forum-abu-dhabi/#sthash.ThWTFvRu.dpuf9The current HR systems pain points mainly revolve around data inconsistency and alignmentEtisalats future HR plans be hinged around innovative new systems and processes witnessed within the HR industry at large. It calls for greater collaboration and the exchange of best practices across Etisalats markets, which would allow consistency and real-time alignment Abdulaziz Al Sawaleh, Chief Human Resources Officer.

Proposed SolutionGlobal Unified Cloud Based HR Systems at EtisalatCORPORATEIntegrated Technology PlatformA flowchart of activities that need to be performedOracle: Most suitable due to their vast experiences in implementing similar solutions for other telecom giants

Oracle Human Capital Management (HCM) Cloudsuite: Will enable ETISALAT implement centralized HR systems across geographies and enable better collaboration

15Benefits: A dollar saving of 1.5 million and intangible benefits such as one touch access to HR info of any employeeSavings : Annual Maintenance Cost of $500k as Compared to $2 MillionLess Upfront CostsLess Capital Expenses of only $350kas compared to $2.1 Million beforePayback Period : 7 monthsUser Based Pricing

3 MonthsTo summarize: The Oracle HCM cloud suite would help Etisalat realize savings of upto $$$ and enable better ######Etisalat is incurring high costs due to mismanagement of their work forceThe company may risk its future subsriber base, market share and face a loss in revenue if the workforce does not align with the rising demand.The Oracle HCM cloud suite helps Etisalat deal with the major painpoints of its current HR systems:Centralized information for all employees and manager for better utilization of existing workforceConsistency and realtime alignment of data across geographiesSelf service and ease of collaborationThe project can be further extended to include to include talent management & Learning and Development systems in the futureReferenceshttp://www.oracle.com/us/products/applications/human-capital-management/hcm-cloud-customer-success-2067414.pdfhttp://www.oracle.com/us/products/applications/fusion/oracle-hcm-2042318.pdfhttp://www.oracle.com/us/products/applications/fusion/hcm/fusion-hcm-cloud-app-ebook-1640568.pdfhttp://www.mckinsey.com/~/media/mckinsey/dotcom/client_service/operations/lean%20management%20compendium/pdfs-lean%20management%20enterprise/2_guiding%20the%20people%20transformation.ashx.http://www.etisalat.ae/en/aboutus/etisalatcorporation/corporation/profile/company-profile.jsphttp://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/2015-telecommunications-outlook.html18