HR & TechnologyThe Rotherham Experience

Contents

• The Strategic Partnership• HR Change Agenda• Self Service• Future Developments

The Strategic Partnership

Objectives of the joint venture…

• To provide high-quality customer services – when and where required

• To provide efficient and effective support services• To allow council resources to be targeted to

customer-facing front-office provision• To make the council fit for purpose• To achieve the eGovernment 2005 target

Contract details…

• RBT contract signature: 17th April 2003 • 12-year contract (up to end-March 2015)• Joint-venture company: 80.1% ownership with BT;

council retains golden share• Secondment not TUPE; insourcing not outsourcing• £30m BT investment over 12 years; investment

recovery and returns at BT’s risk; £16.9m invested to date

• 586 staff now in scope

Delivery model…

BT plc RMBC

RBTjoint-venture company

• £30m investment• specialist skills• technology and change

expertise• JV experience

• staff• premises• equipment• local-authority knowledge

and experience

• contract• secondment

agreements• SIPs• SLAs• service credits• benefits-realisation plan• change

Corporate achievements…

• Council CPA: ‘weak’ to ‘good’ in 2 years• Gershon: 2nd nationally in cashable savings, 04/05• MJ awards 06: Best Private Public Partnership Achievement• Guardian Public Service Award winner 05 (Home Working)• Delivery of eGovernment (ODPM priorities)• Benefits: 2- to 4-star service in 2 years; IRRV shortlisting; BFI

best-practice recognition • Procurement: Beacon status; eProcurement; cashback • Streetpride: LGC environmental award winner; APSE award

winner• Members online: Surgery Connect• Benefits realisation: 94 FTEs realised • Continuing union support

HR Change Agenda

The HR Model…

HR Strategy

HR Advice

HR Admin

Original Structure

The Future Employee Self-Service

Line Manager Access

Centralised HR Services

HRActivities Savings

First Steps…

• Strategic/Operational Split • Centralisation• Call Centre Approach• Intranet Development• Process Review

Operational HR Delivery Model

10%Specialist

25% HR Contact Team

65% Self Service

Strategic benefits…

• Focus on Strategic issues• Equal Pay Agenda• Capacity Building/Management Development• Employee Engagement

• Reduction in costs of HR (Ratio 1-174)• Performance Management• Benchmarking• Management Information

• Workforce Demographics• Workforce Planning

• Sickness Absence Monitoring Reports (SAM)

Long Term Sickness Analysis

0

100

200

300

400

500

600

700

800

1 Month 1-2 Month 2-3 Month 3-4 Month 4-5 Month 5-6 Month 6-7 Month 7-8Months

8-9 Month 9-10Month

10-11Month

11-12Month

12 MonthPlus

Stress/Depression/Anxiety

Stomach/Liver/Kidney/Digestion

Pregnancy Related

Other Musculo/Skeletal

Neurological/Headache/Migraine

Infection/Virus

Heart/Bld Pressure/Circulation

Head/Dental/Sinus

Genito Urinary/Gynaecological

Chest/Respiratory

Back/Shoulder

External Comparison

Profiles of Local Government workforce and the wider economy, Autumn 2004 (Percentage distributions)

Source-Employers Organisation Local Government Digest May 2005

Age RMBC Local

Government Whole Economy

16-24 6% 7% 16% 25-39 30% 30% 36% 40-49 33% 31% 24%

50 plus 31% 32% 24% Gender

Male 30% 28% 51% Female 70% 72% 49%

Ethnicity White 92% 93.3% 92.1% Mixed 0.2% 0.6% 0.7% Asian 1.1% 2.9% 3.7% Black 0.2% 2.4% 2.2%

Chinese 0.3% 0.2% 0.4% Other 6.2% 0.5% 0.9%

Job Type Permanent 79% 91% 94% Temporary 21% 9% 6%

Workforce Demographics 1

Gender Male Female 22% 78%

Full Time – Part Time

Full Time Part Time 42.5% 57.5%

Ethnicity

Ethnic Minority Group White 2.5% 97.5%

Disability

Disabled Non Disabled 2.5% 97.5%

Contract Type

Permanent Temporary 84% 16%

Workforce Demographics 2

35%

31%

9%

12%

10%

3%

0% 10% 20% 30% 40%

0-4 Yrs

5-9 Yrs

10-14 Yrs

15-19 Yrs

20-29 Yrs

30 Yrs+

% by Length of Service Band

5%

31%

32%

31%

1%

0% 10% 20% 30% 40%

16-24 Yrs

25-39 Yrs

40-49 Yrs

50-64 Yrs

65 Yrs+

% by Age Band

% by Salary Band

5%13%12%12%10%

48%

0%10%20%30%40%50%60%

£0-£14786 £14787-£18449

£18450-£23174

£23175-£29009

£29010-£34985

£34986+

Best Value Performance Indicator Trend…

Title & Description

2002/3 2003/4 2004/5 2005/6 2006/7*

BV 11a Top 5% of Earners: Women 40% 41% 44.31% 42.12% 41.65%

BV 11b Top 5% of Earners: Ethnic Minorities 2% 1.43% 3.02% 4.51% 4.19%

BV 12 Working Days Lost Due to Sickness Absence 13.8 days 12.6 days 11.88 days 10.82 days 9.24 days

BV 14 Percentage of: Early Retirements 0.82% 0.68% 0.59% 0.4% 0.03%

BV 15 Percentage of: Ill-Health Retirements 0.55% 0.39% 0.33% 0.24% 0.06%

BV 16a Percentage of: Employees with a disability 1.4% 2.18% 1.61% 2.65% 2.57%

BV 17a Percentage of: Ethnic Minority employees in the workforce 1.6% 1.9% 2.05% 2.47% 3.2%

*Projections based on quarter 1 performance 2006/7

Efficiency Savings…

(Due to improvement on sickness absence)

• 2004/5 £1.2m

• 2005/6 £1.4m

• 2006/7 £2.2m (on projected outturn)

Self Service

• View Information from the Intranet from Yourorganisation.

• Managers can view details of employees who report to them in Yourstaff.

• Employees can view details of their contract in Yourjob.

• View and amend Personal Details in Yourlife.

• Change your password in Yourchoice.

View Payslips on the Intranet

View Appointment Details and History

Change Your Bank Details

Add Your Emergency Contact Information

Managers can view personal and appointment details of

employees who report to them.

Managers can view details of leavers for the easy completion of references

Absence Administrators enter absence on-line instead of using pre-populated absence forms

Managers can view an individuals absence in various formats:

Year Planner

Hovering above the absence will

show the Duration and Reason.

Absence history

.

On-line Forms…

• Mileage• Overtime• Leavers• Expenses• Wizards (Contracts & variations)

Future Developments

• Development of Wizards for direct input onto system

• Harmonisation of terms & conditions (Equal Pay Agenda)

• YourSelf reports section - Managers access to ‘real time’ statistical data

Questions?