HR Strategy Model

HR Strategy Model

Company’s

Strategic Goals

Employee Competencies

and Behaviors Required

for Company to Achieve

These Strategic Goals

Strategic and LegalEnvironment

1

HR Policies and Practices

Required to Produce

Employee Competencies

and Behaviors

Planning, RReecruit m

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andSeelectc ion

2

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The HR Strategy Model in the Part openers illustrates the basic idea behind strategic human resource management, which is that in formulating human resource management policies and practices, the aim must be to produce the employee competencies and behaviors that the company needs to achieve its strategic goals.

Fundamentals of Human Resource Management,eBook, Global Edition

Table of Contents

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

About the Author

PART 1 IntroductionChapter 1 Managing Human Resources Today

What Is Human Resource Management?

The Trends Shaping Human Resource Management

HR AS A PROFIT CENTER: Boosting Customer Service

Consequences for Todays Human Resource Managers

HR IN PRACTICE: SAS and Google Put Their HR Philosophies into Practice

The Plan of this Book

Review

Summary

Key Terms

Discussion Questions

Individual and Group Activities

Application Exercises

HR IN ACTION CASE INCIDENT 1: Jack Nelsons Problem

HR IN ACTION CASE INCIDENT 2: Carter Cleaning Company

Experiential Exercise

Chapter 2 Managing Equal Opportunity and DiversityEqual Employment Opportunity Laws

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES

HR PRACTICES AROUND THE GLOBE: Applying Equal Employment Law Abroad

Defenses against Discrimination Allegations

KNOW YOUR EMPLOYMENT LAW: Dealing with a Charge of Discrimination

Illustrative Discriminatory Employment Practices

BUILDING YOUR MANAGEMENT SKILLS: Discrimination LawKnowing What You Can and

Cannot Do

The EEOC Enforcement Process

Diversity Management and Affirmative Action

HR AS A PROFIT CENTER: How diversity drives higher profits

Review

Table of Contents

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: The Emiratization of HRM Practices at a Petroleum

Company



Chapter 3 Human Resource Strategy and AnalysisThe Strategic Management Process

HR PRACTICES AROUND THE GLOBE: The Shanghai Portmans New Human Resource

Management Strategy

Strategic Human Resource Management

HR IN PRACTICE: The Zappos WOW Way

HR Metrics and Benchmarking

HR AS A PROFIT CENTER: Using Workforce/Talent Analytics


Building High-Performance Work Systems

Employee Engagement and Organizational Performance

Employee Engagement Guide for Managers

BUILDING YOUR MANAGEMENT SKILLS: How to Execute an Employee Engagement Strategy

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Siemens Builds a Strategy-Oriented HR System



PART 2 Staffing: Workforce Planning and EmploymentChapter 4 Job Analysis and Talent Management

The Talent Management Process

The Basics of Job Analysis

HR AS A PROFIT CENTER: Boosting Productivity through Work Redesign

Methods for Collecting Job Analysis Information

BUILDING YOUR MANAGEMENT SKILLS: Interviewing Guidelines

Writing Job Descriptions

BUILDING YOUR MANAGEMENT SKILLS: Determining the Jobs Duties

KNOW YOUR EMPLOYMENT LAW: Writing Job Descriptions That Comply with the ADA

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Using O*NET

Table of Contents

Writing Job Specifications


Using Competencies Models

HR PRACTICES AROUND THE GLOBE: Daimler Alabama Example

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Recruiting In Europe



Chapter 5 Personnel Planning and RecruitingWorkforce Planning and Forecasting

HR PRACTICES AROUND THE GLOBE: Predicting Labor Needs

BUILDING YOUR MANAGEMENT SKILLS: Developing an Action Plan to Match Projected

Labor Supply and Labor Demand

Why Effective Recruiting Is Important

KNOW YOUR EMPLOYMENT LAW: Preemployment Activities

Internal Sources of Candidates


Outside Sources of Candidates

KNOW YOUR EMPLOYMENT LAW: Contract Employees

BUILDING YOUR MANAGEMENT SKILLS: Working with Recruiters

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Recruiting 101

BUILDING YOUR MANAGEMENT SKILLS: How to Improve the Recruitment Effort

HR AS A PROFIT CENTER: Cutting Recruitment Costs

Recruiting a More Diverse Workforce

Developing and Using Application Forms

BUILDING YOUR MANAGEMENT SKILLS: HR Tools for Line Managers and Entrepreneurs

KNOW YOUR EMPLOYMENT LAW: Application Forms and EEO Law

KNOW YOUR EMPLOYMENT LAW: Mandatory Arbitration

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Ya Kun Kaya International



Table of Contents

Chapter 6 Selecting EmployeesThe Basics of Testing and Selecting Employees

HR AS A PROFIT CENTER: Reducing Turnover at KeyBank

KNOW YOUR EMPLOYMENT LAW: Testing and Equal Employment Opportunity

BUILDING YOUR MANAGEMENT SKILLS: Protecting Employees Individual Rights and

Test Privacy

Types of Tests

HR PRACTICES AROUND THE GLOBE: Testing for Assignments Abroad

HR IN PRACTICE: Selecting Employees at Hondas New Car Plant

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Employee Testing and Selection

Interviewing Candidates

BUILDING YOUR MANAGEMENT SKILLS: How to Conduct an Effective Interview

KNOW YOUR EMPLOYMENT LAW: Interviewing Candidates

Using Other Selection Techniques

KNOW YOUR EMPLOYMENT LAW: Giving References

BUILDING YOUR MANAGEMENT SKILLS: How to Obtain More Useful Reference Information

BUILDING YOUR MANAGEMENT SKILLS: How to Spot Dishonesty

HR AS A PROFIT CENTER: Using Integrity Tests


Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Ethics and the Out-of-Control Interview

HR IN ACTION CASE INCIDENT 2: Honesty Testing at Carter Cleaning Company


Appendix: The Structured Situational Interview

PART 3 Training and Human Resource DevelopmentChapter 7 Training and Developing Employees

Orienting/Onboarding New Employees

KNOW YOUR EMPLOYMENT LAW: The Employee Handbook

Employee Engagement Guide for Managers: Onboarding at Toyota

Overview of the Training Process

KNOW YOUR EMPLOYMENT LAW: Training and the Law

HR AS A PROFIT CENTER: The Training Program That Turned Macys Around

BUILDING YOUR MANAGEMENT SKILLS: How to Motivate the Trainee

Implementing the Training Program

HR IN PRACTICE: Diversity Training at ABC Virtual Communications, Inc.

BUILDING YOUR MANAGEMENT SKILLS: HR Tools for Line Managers and Small Businesses

Table of Contents

Implementing Management Development Programs

HR PRACTICES AROUND THE GLOBE: Global Job Rotation

Managing Organizational Change Programs

BUILDING YOUR MANAGEMENT SKILLS: How to Bring About a Change at Work

Evaluating the Training Effort

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: The Mentorship Program at TVH

HR IN ACTION CASE INCIDENT 2: Carter Cleaning Company: The New Training Program


Chapter 8 Performance Management and AppraisalBasic Concepts in Performance Appraisal

HR AS A PROFIT CENTER: Setting Performance Goals at Ball Corporation

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: How to Set Effective Goals

Appraisal Methods

How to Deal with Performance Appraisal Problems and the Appraisal Interview

BUILDING YOUR SKILLS: How to Make Sure the Appraisal Is Fair

KNOW YOUR EMPLOYMENT LAW: Appraising Performance

BUILDING YOUR MANAGEMENT SKILLS: How to Conduct the Appraisal Interview

Employee Engagement Guide for Managers: Use the Appraisal Interview to Build

Engagement

Performance Management

HR PRACTICES AROUND THE GLOBE: Performance Management at General Dynamics

Armament Systems (GDAS)

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Appraising the Secretaries at Sweetwater U



Chapter 9 Managing CareersCareer Management

HR IN PRACTICE: Intuits Job Rotation Program

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: The Managers Role in Employee

Career Development

Table of Contents

Improving Coaching Skills

BUILDING YOUR MANAGEMENT SKILLS: How to Be an Effective Coach


HR IN PRACTICE: Career Development at Medtronic

Managing Employee Retention and Turnover

HR AS A PROFIT CENTER: Costs of Turnover

HR PRACTICES AROUND THE GLOBE: IBMs New Workforce

Managing Promotions and Transfers

KNOW YOUR EMPLOYMENT LAW: Establish Clear Guidelines for Managing Promotions

Managing Dismissals

KNOW YOUR EMPLOYMENT LAW: Termination at Will

BUILDING YOUR MANAGEMENT SKILLS: Managing the Termination Interview

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Goelectrix



Appendix: Managing Your Career and Finding a Job

PART 4 Compensation and Total RewardsChapter 10 Developing Compensation Plans

The Basic Factors in Determining Pay Rates

KNOW YOUR EMPLOYMENT LAW: The Independent Contractor

HR AS A PROFIT CENTER: Wegmans Foods

HR PRACTICES AROUND THE GLOBE: Compensating Expatriate Employees

Job Evaluation Methods

BUILDING YOUR MANAGEMENT SKILLS: How to Create a Pay Scale for a Company by

Using the Job Ranking Job Evaluation Method

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Developing a Workable Pay Plan

Pricing Managerial and Professional Jobs

Contemporary Topics in Compensation

HR IN PRACTICE: JLGs Skill-Based Pay Program


Review

Summary

Key Terms




Table of Contents

HR IN ACTION CASE INCIDENT 1: Salary Inequities at AstraZeneca



Appendix: How to Create a Market-Competitive Pay Plan Using the Point Plan Job

Evaluation Method

Chapter 11 Pay for Performance and Employee BenefitsIndividual Employee Incentive Plans


HR IN PRACTICE: Using Financial and Nonfinancial Incentives in a Fast-Food Chain

BUILDING YOUR MANAGEMENT SKILLS: How to Build an Effective Sales Incentive Plan

Team and Organization-Wide Incentive Plans

Benefits and Services: The Benefits Picture Today

Pay for Time Not Worked and Insurance Benefits

BUILDING YOUR MANAGEMENT SKILLS: How to Control Unemployment Claims

KNOW YOUR EMPLOYMENT LAW: Some Legal Aspects of Vacations and Holidays

HR AS A PROFIT CENTER: Cutting Absences at the Driver and Vehicle Licensing

Agency

KNOW YOUR EMPLOYMENT LAW: Parental Leave Legal Issues

KNOW YOUR EMPLOYMENT LAW: Patient Protection and Affordable Care Act of 2010

HR AS A PROFIT CENTER: The Doctor Is on the Phone

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Benefits and Employee Leasing

Retirement and Other Benefits

KNOW YOUR EMPLOYMENT LAW: Pension Planning and the Law

Personal Services and Family-Friendly Benefits

HR AS A PROFIT CENTER: NES Rentals Holdings, Inc.

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Costless

Small-BusinessFriendly Benefits


Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Striking for Benefits



PART 5 Employee and Labor RelationsChapter 12 Maintaining Positive Employee Relations

Employee Relations

Employee Relations Programs for Building and Maintaining Positive Employee

Relations

Table of Contents

HR PRACTICES AROUND THE GLOBE: The Foxconn Plant in Shenzhen, China

HR IN PRACTICE: The Cost-Effective Suggestion System

The Ethical Organization

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Small Business Ethics

KNOW YOUR EMPLOYMENT LAW: Electronic Monitoring

HR AS A PROFIT CENTER: Monitoring and Profits

Managing Employee Discipline

BUILDING YOUR MANAGEMENT SKILLS: How to Discipline an Employee


Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Enron, Ethics, and Organizational Culture



Ethics Quiz Answers

Chapter 13 Labor Relations and Collective BargainingThe Labor Movement

Employee Engagement Guide for Managers: Employee Engagement and Unionization

Unions and the Law

The Union Drive and Election

BUILDING YOUR MANAGEMENT SKILLS: What Supervisors Can and Cannot Do

KNOW YOUR EMPLOYMENT LAW: Rules Regarding Literature and Solicitation

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: What to Do When the Union Comes

Calling

HR PRACTICES AROUND THE GLOBE: France Comes to the Workers Aid

HR AS A PROFIT CENTER: Costing the Contract

BUILDING YOUR MANAGEMENT SKILLS: How to Negotiate

BUILDING YOUR MANAGEMENT SKILLS: Guidelines for Handling a Grievance

Whats Next for Unions?

HR IN PRACTICE: Labor-Management Cooperation and Works Councils in America

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: Negotiating with the Writers Guild of America


Table of Contents


Chapter 14 Improving Occupational Safety, Health, and Risk ManagementEmployee Safety and Health: An Introduction

HR AS A PROFIT CENTER: Improving Safety Boosts Profits

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: The Supervisors Role in

Accident Prevention

HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Free On-Site Safety and Health

Services

What Causes Accidents?

How to Prevent Accidents

BUILDING YOUR MANAGEMENT SKILLS: Checklist of Mechanical or Physical

Accident-Causing Conditions

HR IN PRACTICE: Using Positive Reinforcement

HR IN PRACTICE: Safety at Saudi Petrol Chemical


Workplace Health: Problems and Remedies

KNOW YOUR EMPLOYMENT LAW: Hazard Communication

Occupational Security and Risk Management

BUILDING YOUR MANAGEMENT SKILLS: Guidelines for Firing a High-Risk Employee

HR PRACTICES AROUND THE GLOBE: Dealing with Terrorism Abroad

Review

Summary

Key Terms




HR IN ACTION CASE INCIDENT 1: The Office Safety and Health Program



PART 6 Special Issues In Human Resource ManagementModule A: Managing HR Globally

HR and the Internationalization of Business

International Employee Selection Issues

HR AS A PROFIT CENTER: Reducing Expatriate Costs

Training and Maintaining International Employees

HR IN PRACTICE: Expat Pay at CEMEX

Managing HR Globally

Review

Summary

Key Terms



Table of Contents

HR IN ACTION CASE INCIDENT 1: Boss, I Think We Have a Problem

Module B: Managing Human Resources in Small and Entrepreneurial FirmsThe Small Business Challenge

HR AS A PROFIT CENTER: The Dealership

Using Internet and Government Tools to Support the HR Effort

Leveraging Small Size: Familiarity, Flexibility, Fairness, Informality, and HRM

Managing HR Systems, Procedures, and Paperwork

Human Resource Information Systems (HRIS)

Review

Summary



HR IN ACTION CASE INCIDENT 1: Carter Cleaning Company: The New Pay Plan

Appendix A: PHR® and SPHR® Knowledge Base

Appendix B: Comprehensive Cases

GlossaryA

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Name/Organization IndexA

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Subject IndexA

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Table of Contents

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HR Strategy Model

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