HR Outsourcing is not all or nothing

HR Outsourcing: It’s not all or nothing!

Anita Lettink

August 2012

Copyright NorthgateArinso. All rights reserved.

Technology

People

Service Management

Process

Outsourcing is not all or nothing!


Technology

People

Service Management

Process

Hybrid Sourcing gives you choices


SharedServices

Discreteprovisioning

Softwareas a Service

Insourced

Outsourced

Outsourced

Technology

Pro

cess

HR Delivery Models

Business Process

Outsourcing


SharedServices

Discreteprovisioning

Softwareas a Service

Insourced

Outsourced

Outsourced

Technology

Pro

cess

BPAAS

HR Delivery Models - BPAAS

Business Process

Outsourcing


Hybrid Sourcing offers flexibility

Customer Employees NGA

Customer-specific Service Delivery NGA Standard

Onshore Geography Near & Offshore

Discrete Process Full HR BPO

Customer Location NGA

ERP HR System euHReka

3rd party/In-house HR System hosting Hosted & Cloud

Customer HR System admin NGA

Ticketing system HR SSC Tools euHReka SCM

Activity-based Cost Per employee

OPEX Investment CAPEX


A Few Examples from NGA…


Technology- Customer-specific HRIS- euHReka self service by NGA- Hosted by NGA- System administration by NGA

People- HR staff employed by customer- HR/IT staff employed by NGA

onshore & offshore

Service Management- NGA Service Center Management

Tools- NGA SLA- NGA ISAE3402

Process- Customer-specific HR process model- Managed Payroll outsourcing by

NGA

Financial Services


Technology- Customer-specific HRIS- Hosted by customer- System administration by customer

using NGA support

People- HR staff employed by NGA

onshore & nearshore- HR/IT staff employed by customer



Process- NGA HR process model- HR outsourcing (Workforce Admin

and Payroll) by NGA

Utilities


Technology- 3rd party HRIS- Hosted by 3rd party- System administration by 3rd party

with NGA support


onshore & nearshore- IT staff employed by 3rd party

vendor



Process- NGA HR process model- HR outsourcing (Workforce Admin,

Time and Payroll) by NGA

Facility Services


Technology- NGA euHReka HRIS- NGA euHReka self service- Hosted by NGA- System administration by NGA


onshore & nearshore- HR/IT staff employed by NGA

nearshore & offshore



Process- NGA HR procesmodel- HR outsourcing (full BPO –

Workforce Admin, Payroll & Talent)

Pharmaceutical


Technology- HR System- HR self service- Hosting- System administration

People- HR employees- HR/IT employees- Onshore, nearshore, offshore

Service Management- Service Center Management Tools- SLA- ISAE3402

Process- HR process model- HR proces outsourcing (single – full)

How hybrid is your model?


Hybrid Outsourcing offers flexibility

Customer Employees NGA

Single Process Full BPO

Customer-specific Services NGA Standard

Customer Location NGA

Onshore Geography Near & Offshore

In house HR Technology Cloud/Hosted

Ticket system Service Management euHReka SCM

Customer HRIS Support NGA

Per Transaction Cost Per employee

CAPEX Investment OPEX


• Because your HR service center can run more efficient and effective, but not without the help of a specialist

• Because you want to contain your HR Cost• Because your HR organization must respond flexible to changing needs• Because the babyboomer exit influences your HR department• Because your Board demands transparency including ISAE3402• certification• Because you see the benefits of near- and offshoring but you do not

have the opportunity• Because your system hosting and administration are handled elsewhere• Because realizing the business case for a full BPO is difficult• Because your organization is not ready for a big bang outsourcing and

you would like to take it slowly

Why Hybrid Outsourcing?


How does it work?

Copyright NorthgateArinso. All rights reserved.Copyright NorthgateArinso. All rights reserved.

Lowercosts

HigherQuality

Flexible HR organization

• Standard processes• Efficient transactions• Self Service• Strategic outsourcing• Faster ROI• Near and offshore

locations

• World wide HR service delivery model

• Extensive HR process expertise

• SLAs & reporting• Standard configuration• Proven & integrated

solutions

• Global HR system• Uniform IT landscape• Hybrid rollout

(onDemand, onPremise, BPO)

• Device independent• Fast transition

You use the NGA portf olio…


NGA process expertise…


NGA technology…


NGA on-, near en off shore locations…


NGA service center tooling…


And transition methods…


Technology

People

Service Management

Process

To create the model that is fit for you!


www.northgatearinso.com

HR Outsourcing is not all or nothing

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