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HR Functions and Employee Engagement with respect to Bansal Hospital, New Delhi A summer internship project report submitted in partial fulfillment of the degree of Master of Business Administration Submitted by: Nazia AnjumMBA

Submitted to: Mr. Tafeem BashirFaculty Guide

Summer InternshipJamia Hamdard Mehrauli - Badarpur Rd, Hamdard Nagar, New Delhi - 110062July 2015

Introduction

As per my summer internship report that the project entitled HR Functions and Employee Engagement with respect to Bansal Hospital, New Delhi. In todays scenario of immense competition in hospital industry has to do something extra in order to survive and succeed. And for this extra they should hire and retain the employees who are willing to add value to their organization and care for their organization. But if you wish to have such employees some inputs has to be needed from your side also. The quality of people and their engagement will be critical factors in corporate vitality and survival.Today those hospitals are successful which are able to extract maximum from their employees at the same compensation as the competitors by keeping in mind the 3 Rs i.e. Respect, Recognition & Rewards. The employer should determine the precise methods to implement these 3 Rs, but in general, respect should be the largest component of your efforts. Without it, recognition and rewards seem hollow and have little effector they have negative effects. An organizations productivity is measured not in terms of employee satisfaction but by employee engagement. Employees are said to be engaged when they show a positive attitude toward the organization and express a commitment to remain with the organization.

Company ProfileBansal Hospital, New Delhibansal hospital, located at A-1, New Friends Colony, New Delhi - 110025, in the vicinity of Holy Family Hospital & Escort Heart Institute. This facility is unique in its kind with functional 50 beds and highly equipped modular Operation Theatres, Labour Rooms, Nursery & ICU. Well qualified doctors, impressive infrastructure, latest technology & excellent facilities is the speciality ofbansal hospital.bansal hospitalhas been serving people for 30 years, helping India to achieve distinction in universal healthcare.bansal hospital & dr. bansal's stone(urology & laparoscopy centre)provide facilities like Laparoscopic & General Surgery, Urology (Lithotripsy, G.I. Endoscopy, Laparoscopic Gynae, Arthroscopy, Joint Replacement Surgery, ENT, Neurology, Gyn. & Obs. , Medicine, Pediatrics, Eye, Dental, Vascular Surgery, Skin & others. So, we want people of our nation to have sound body & soul as rightly said "a sound mind exists in sound body". We deliver health care services with great compassion and proficiency. There is well trained, proficient and dedicated staff that takes care of each and every patient with great care. We put forward latest technology and equipment so as to handle ones problem with great care and ease. Treatment of the patients is done with great dignity and esteem. So one can rely their problems on us. The infrastructure is impressive, sophisticated and calming one can feel like home. It is outfitted with all safety system and alarms. Doctors are second god as said by people who can save ones life. Our doctors do the same working day and night to serve the nation. Medical stores are also there in hospital premises and diagnostic services are available 24 hours. Patients are kept under strict supervision and dieticians are there to set their diet charts.

VISIONQuality Commitment at Par Excellence

MISSIONTo serve & Enrich the quality of life of patients suffering from Disease, Through the efficient deployment to technology & human expertise in caring & nurturing environment with the greatest respect for human dignity & life.Research Methodology

OBJECTIVEs OF THE STUDYTo analyze the HR Functions and employee engagement in Bansal Hospital, New Delhi. To analyze the HRM and their implementation in hospital management with respect to Bansal Hospital, new Delhi.To determine the HRM functions and advantages and disadvantages of employee engagement. Research DesignEmployee Engagement Survey is a type of attitude survey which when done on a regular basis provides managers with valuable feedback on how employees perceive their working conditions. Policies and practices that management views as objective and fair may be seen as inequitable by employees in general or by certain groups of employees. If distorted perceptions lead to negative attitudes about the job and the organization, its important for management to know about it. The use of regular attitude surveys can alert management to potential problems and employees intentions early so that action can be taken to prevent repercussions.Data Collection methods The data for the survey is collected through primary and secondary sources.PRIMARY SOURCESQuestionnaireUnstructured InterviewInformal discussions.SECONDARY SOURCESBooksJournalsManagement ArticlesWebsitesManagement consultants views

TYPE OF RESEARCH:This report includes a descriptive research.Sampling Technique:The sampling technique used in the research is judgmental.Sample Size: 50 (Doctors, Nurses, Senior & Junior Staffs and others)Sample Area: Bansal Hospital, New Delhi.

Graphical Data Interpretation

1. whether the employees have received recognition or praise for doing good work?

RECOGNITIONFrequencyPercentNO11478.08YES3221.92Total146100

Graphical Data Interpretation78.08% employees in the organization do not feel recognized for their achievements. This is quite a big percentage which has to be handled as soon as possible and most probable reason for this which I found in my survey can be lesser formal rewards and appreciation for the work the employees did.

RECOGNITIONFrequencyPercentNO11478.08YES3221.92Total146100whether the employees have a good environment at their workplace? ORAGANIZATIONAL CULTUREFrequencyPercentNO 6645.2YES 8054.8Total 146100

Graphical Data Interpretation45.2% employees responded NO to this question which is less than half but still enough to alarm the organization to make some changes in their present thinking. The reason which can be related to this area can be the resistance to change of the older employees in comparison to the dynamic culture the youth wants.

whether the employee has opportunities at work to learn and grow? Graphical Data Interpretation52.1% of the employees thinks that their company does not provide enough opportunities for them to learn and grow which is a very discouraging statistic because the company provide ample opportunities for their companys learning and growth and still employees feel that their company is not concerned for their growth. This may be due to the unawareness of the employees about their companys policies.

TRAINING,DEVELOPMENT & CARRERFrequencyPercentNO 7652.1YES 7047.9Total 146100

whether they are aware of what is expected of them at work? Graphical Data Interpretation70.55% of employees responding NO indicate that employees are not communicated properly about what is expected from him by the job and the organization. This could be a major factor affecting the organizations productivity and profitability. One of the major reasons for such response according to my research can be communication gap which has to be narrowed.

ROLE CLARITYFrequencyPercentNO 10370.55YES 4329.45Total 146100

Findings & Analysis It is found that 45.1% people in the organization do not feel recognized for their achievements.It is found that 52.1% employees feel that the training, development and career development practices need an improvement.It is found that 50% employees agree that the appraisal system of the company is fair.It is found that 67.8% employees feel that their company does not provide services for balancing their work and life.It is found that 52.7 employees think that they are clear about their roles.It is found that 52.1 % employees think that get support from their immediate bosses.It is found that 54.8% employees think that they have a good environment at their workplace.It is found that 63 % employees think that they are satisfied with their job.It is found that 71.5% employees thinks that the companys mission makes them their work is important. CONCLUSIONIt is concluded that a wonderful experience to work with a Bansal Hospital ,New Delhi.The services offered and it is really appreciable. The role of the senior management team in Bansal Hospital is really important in employee engagement programs as they have to act as the sponser of the scheme and ensure that the commitment level remain high throughout the organisation.

Well employee engagement is all about making employee feel involved and value. There is a lot of scope for improvement in the engagement services of Bansal hospital New Delhi which could be highly helpful in retaining the best talent. LIMITATIONSRespondent may not given me accurate information which is a constraint of our research. Non probability Convenience sampling which is a serious limitation. Time choosen is too short to prepare a report and meet respondent. It is not theoritically meaningful to generalize any population from a convenience sample. 16 SUGGESTIONSSome cost effective recreational activities should be started. Higher education should be promoted. Low performer have to be identified. Feedback at every step. Training for soft skill should be provided to all the managers. Once in a month there should be an informal discussion should be conducted between HR and other employees. A well develop induction program for new employees.THANK YOU