HR Transformation · Enabling everyone to do their best work HR Transformation Promoting simplicity...
Transcript of HR Transformation · Enabling everyone to do their best work HR Transformation Promoting simplicity...
HR Transformation:The next chapter
Strictly Come Dancing
Sarah Gregory HR Director, HR Service Centre
Ed Cook HR Specialist – Service Experience
1993 2018
Limited competition£158 per household (£83 adjusted for inflation)
Unprecedented competition£147 per household
Reinventing the BBC for a new generation
25 years ago
NATIONS RADIO
Today
NATIONS RADIO
Doctor Who
Enabling everyone to do their best work
HR Transformation
Promoting simplicity and consistency
Supporting and empowering Team Managers
The Boy With The Topknot
FROM TO
Divisional HR Assistant and Advisors
HR Transactions - Capita Outsource
Resourcing - Capita Outsource
Talent Resourcing
Dispersed HR activities - outside HR across multiple Divisions
Internal Comms Diversity & Inclusion
MI
The Academy – BBC’s Learning function (outside HR)
Implementing One HR team
One Unified HR Service
All advice, support and enquiries
All admin and transactions
All recruitment and contracting
All reporting
Centralised HR Specialist Teams
Blue Planet II
Seven key changes to our HR model
Clarifying the Role of the Team Manager
1
Improved HR Portal2
New
In-houseService Centre
New
Manager Advice Service
Streamlined
Divisional HR
Established
Centralised Specialised Teams
3 4 5 6
HR Systems and Infrastructure7
Bedtime Stories
£10MMORE THAN
SAVINGS ALREADYREINVESTED IN CREATIVITY
New HR hub in Birmingham
A new HR organisation, teams and operating model
In-sourced HR service centre and resourcing service
HR Helpdesk
New services
Intranet portal
One number to call
Specialist advice for managers
New online, integrated appraisal and training tool
Major upgrade of HR systems
Process improvements and simplification
Better management information
New service level agreements, published for all to see
The story so far…
47,000 emails and callshandled each month
2/3 managershave used the new specialistManager Advice service
3.5 hoursResponse time for emails
41,000 visitsto our intranet portal per month
73% requests resolvedwith only one contact
BBC HR every day280 calls
The numbers tell the story
Planet Earth 2
Building a purpose led HR Service Centre
BBC Music Introducing
W1A
Our three big priorities
High Performing Team
The right tools to do the job
General Election 2017
Innovation and improvements encouraged
A direct link to our audiences and output
Performance metrics shared with everyone
Digital innovation
Our three big priorities
Excellent colleague care
Still Open All Hours
The Red Carpet Treatment
Sports Personality of the Year
Genuine, thoughtful and creative service
A better understanding of needs and behaviours
Doing HR stuff should be easy
Showcasing the real people in our teams
Enriching the BBC with our diversity
Learning new skills and being creative
Creating our own content
Doctor Who
Our three big priorities
A great place to work
The Archers
Recognising contributions that make the difference
Empowered collaborative team-work
First-hand experience of what the corporation does best
A workplace like no other
The Today Programme
Getting to know colleagues
Christmas in BBC HR
Sports Personality of the Year
DIY SOS - Children in Need Special 2017
CBeebies Panto: The Snow Queen
SIMPLER, FAIRER AND MORE CONSISTENT
DIGITAL INNOVATION IN SELF SERVICE
REINVENTING THE BBC FOR A NEW GENERATION
ENABLING COLLEAGUES TO DO THEIR BEST WORK
Have I Got News For You
What’s next?
Blue Planet II
Agility: swimming in the ever-changing tides
One Love Manchester
It’s your BBC
The Andrew Marr Show
What do you think?