HR Associate Chancellor Worldwide HR Rep Department Managers.
9
BURSTING THEIR BUBBLE: HOW TO SAY DIFFICULT THINGS TO YOUR STAFF PRESENTERS: LINDA DAMMER – DIRECTOR, ADMISSIONS & STUDENT AFFAIRS ED TROMBLEY – REGISTRAR
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Transcript of HR Associate Chancellor Worldwide HR Rep Department Managers.
BURSTING THEIR BUBBLE: HOW TO SAY DIFFICULT THINGS TO YOUR STAFF
PRESENTERS: LINDA DAMMER – DIRECTOR, ADMISSIONS & STUDENT AFFAIRS
ED TROMBLEY – REGISTRAR
ABOUT EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
OUR TEAMS…
ORGANIZATIONAL PYRAMID
HR
Associate Chancellor
Worldwide HR Rep
Department Managers
PERSONAL BEHAVIORS THAT REQUIRE A CONVERSATION…
Things that bug other people:o Making unpleasant noises
o Emanating bodily odorso Wearing inappropriate attire
o Wearing fragranceso Finding the “Goldilocks” office temperature
o Talking to yourselfo Exhibiting personality conflicts
o Using your cell phone
Things that make others uncomfortable:o Harassing, Bullying and Insensitivity
o Working with family memberso Talking Religion and Politics
o Forgetting Anyone? Teleworkers vs. Office Workers o Yelling and Screaming
o Disagreeing
INAPPROPRIATE BEHAVIORS THAT REQUIRE A CONVERSATION…
JOB PERFORMANCE BEHAVIORS THAT REQUIRE A CONVERSATION…
o Showing up Late or Leaving Earlyo Abusing lunch hours, sick days and vacation
dayso Tattling
o Managing time: Inside the Cube/Outside the Cube
o Practicing negativityo Using Social Media
o Surfing the Webo Hearing “I’m on a break…” and
“It’s not my job…”o Failing to Take Responsibility
Things that make bosses crazy:
o Make your Policieso Set Expectations Immediately with New Staff Memberso Confront Problems Quickly and Directly o Keep Notes on your Meetings with Staffo Praise in Public/Punish in Privateo Don’t let Problems Escalateo Cast a Wide Net
RECOMMENDATIONSCLEAR
QUESTIONS…
