Human Resource Answers

You MUST know the basics of Human Resource Management.

Our ‘HUMAN RESOURCES’ are the foundation of our business.

Pre-Employment Screening

Every applicant MUST go through a background screening process

Use electronic Employment Application

Turnover spending…

“ONE-THIRD of a new hire’s annual salary” according to DOL

GIVE ME A DOLLAR FIGURE!

WHY ARE TURNOVER COSTS SO HIGH?

1

2

3

4

5

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1.  They don’t feel connected to their Boss 2.  They don’t feel appreciated 3.  They don’t feel they are growing

REASONS EMPLOYEES QUIT

Love ‘em or Lose ‘em

 Coach and Mentor  Show Appreciation! FREQUENTLY!  Emphasize POSITIVE reinforcement

Performance Evaluations

  Do them Timely   Do them Accurately–don’t “sugar-coat”!   and remember, just because it’s

budgeted…..

….Annual Reviews otherwise

Personnel Files

 Be careful what you keep…

 Lawyers would LOVE to get copies

What NOT to Keep in a Personnel File

(These are all stored separately at the Home Office) Doctors notes

FMLA or ADA paperwork Employee benefits documentation

Emergency contact information I-9 (INS) forms

Family Medical Leave Act

 Employees may take UP TO 12 WEEKS OFF

 No replacement; position must remain open!

Harassment Prevention

As soon as you become aware of a complaint or issue, Contact the Assc VP of Human Resources.

As Managers must “Walk the Walk.”

ADA-Amendment Act ...a Disability is...

  Physical or Mental Impairment that Substantially Limits a Major Life Activity

or

  Person has a Record of Such Impairment or

  Is Regarded as Having Such an Impairment

Americans with Disability Act

….and some More Details on “Disability”

  Chronic conditions   Two or more impairments not limiting by

themselves, but together, limit one or more major life activities…

Bottom Line:

Manager should in turn call Human Resources.

Consistent Communication with employees

Truly open communication

Visit with …

Listen to…

Seek out; accept Constructive feedback

…And Note…

All I Really Need To Know I Learned In Kindergarten

 Share  Play fair  Put things back  Say you're sorry  Wash your hands  Take naps  Watch out for traffic  Stick together

All I Really Need To Know…

Now…“adult terms”…

 Cookies and milk, and a nap about three o'clock every afternoon

 A policy to always puts thing back, and to clean up our own messes

 When we go out into the world, it is best to stick together

© Robert Fulghum. All I Really Need To Know I Learned In Kindergarten, Villard Books: New York, 1990.

Human Resource Answers