11

Leadership

THE STARBUCKS EXPERIENCEMichelli

Bestselling author Joseph Michelli explains the five key leadership principles that Starbucks used to turn a better cup of co ee into an experience that powers a global business phenomenon. 9780071477840 $24.95

NINE MINUTES ON MONDAYRobbins

The Globe & Mail’s #1 Business Book of the Year! This is your roadmap to igniting purpose, passion, and engagement. Apply the tools inside, and your employees will be motivated, inspired, and equipped to bring their best to work each and every day.

9780071801980 $25.00

LEADERSHIP LESSONS FROM THE CHEROKEE NATIONSmith

Drive positive change in your organization using the simple but profound leadership lessons of the former Principal Chief of the Cherokee Nation, who turned the 300,000-strong nation from an organization in turmoil into a functional business/government entity. 9780071808835 $22.00

LEADERSHIP SUSTAINABILITYUlrich

Make your leadership e orts stick. BusinessWeek’s “#1 Management Educator and Guru” provides a proven, powerful model that guarantees leadership success today, tomorrow—and well into the future9780071808521 $30.00

2

Leadership

TRIPLE CROWN LEADERSHIPVanourek

Achieve long-term objectives without sacrificing near-term goals by implementing this book’s superior, evidence-based approach to building an organizational culture based on the trifecta of lasting business success: excellence, ethics, and endurance. 9780071791502 $28.00

THE TWELVE ABSOLUTES OF LEADERSHIPBurnison

Gary Burnison, CEO of Korn/Ferry, the world’s largest executive search firm identifies the most important qualities in a leader, and places them into an actionable plan for build world-class leadership skills.9780071787123 $28.00

HOW TO BE EXCEPTIONALZenger/Folkman/Sherwin/Steel

From the team that created the bestseller, The Extraordinary Leader, a groundbreaking framework to take leadership strengths development to the next level. 9780071791489 $27.00

BECOMING AND EFFECTIVE MENTORING LEADERRothwell/Chee

Two of the world’s top experts on business learning and employee development explain how to incorporate mentoring into your day-to-day leadership role so you drive tangible and measurable results. 9780071805704 $24.00

MAKE ROOM FOR HERShambaugh

Provides firsthand advice from men on how women can grow and advance to the senior leadership and executive levels, and it o ers a female’s perspective on how men can best coach and support them in doing so.9780071797924 $28.00

3

Leadership

360 DEGREES OF INFLUENCEMonarth

9780071773553 $25.00

THE APPLE EXPERIENCEGallo

9780071793209 $25.00

BOUNDARY SPANNING LEADERSHIPErnst/Chrobot-Mason

9780071638876 $35.00

BREAKING AWAYStevensen/Kaafarani

9780071753944 $30.00

DIGITAL LEADERQualman

9780071792424 $25.00

DISCOVER YOUR CEO BRANDBates

9780071762861 $25.00

EVERY LEADER IS AN ARTISTO’Malley/Baker

9780071778572 $22.00

EXTRAORDINARY LEADERZenger/Folkman

9780071628082 $32.95

GRATEFUL LEADERSHIP Umlas

9780071799522 $25.00

HANDBOOK FOR LEADERSZenger

9780071484381 $12.95

HEADSReynolds /Curtis

9780071795005 $28.00

HOW WOMEN LEADHadary/Henderson

9780071781251 $25.00

THE IKEA EDGEDahlvig

9780071777650 $26.00

INFLUENCING POWERFUL PEOPLESchlimm

9780071752862 $28.00

INSPIRED PEOPLE PRODUCE RESULTSKinglsey

9780071809115 $22.00

THE LAWS OF SUBTRACTION May

9780071795616 $24.00

LEADERSHIP WHEN THE HEAT IS ONCox

9780071486538 $12.95

LEADING ABOVE TURBULENCELewis

9780071777100 $26.00

LEADING THE HIGH ENERGY CULTURECasullo

9780071781268 $25.00

LEADING WITH EMOTIONAL INTELLIGENCENadler

9780071750950 $29.95

LEADING YOUR BUSINESS FORWARDPyecha

9780071817134 $25.00

THE MAGIC QUESTION Cottrell

9780071806169 $22.00

THE ORGANIZATIONAL CHAMPIONThompson

9780071624862 $29.95

PRESCRIPTION FOR EXCELLENCEMichelli

9780071773546 $28.00

RUNNING THE GAUNTLETHayzlett/Eber

9780071784092 $26.00

THREE COMMITMENTS OF LEADERSHIPEndersbe/Wortmann/Therrien

9780071774598 $23.00

THE TRANSFORMATIVE CEOFox/Reiss

9780071794985 $22.00

TUESDAY MORNING COACHINGCottrell

9780071806145 $22.00

THE VIRTUAL EXECUTIVEBenton

9780071787154 $25.00

THE WELL-BALANCED LEADERRoberts

9780071772440 $28.00

WHAT MAKES GREAT LEADERS GREATArnold

9780071770514 $25.00

WHAT WOULD STEVE JOBS DO?Sander

9780071792745 $22.00

THE WHY OF WORKUlrich

9780071739351 $27.95

WINNING WI TH TRANSGLOBAL LEADERSHIPSharkey/Razi/Cooke/Barge

9780071790512 $35.00

THE ZAPPOS EXPERIENCEMichelli

9780071749589 $25.00

4

Management

DISNEY ULipp

The man who helped create the first international version of the Disney University reveals the heart of the Disney culture, describing the values and operational philosophies that support the iconic brand—and how you can replicate the iconic company’s success.9780071808071 $27.00

INFLUENCERGrenny

From the author team of the million-selling Crucial

Conversations, this new edition of Influencer brings business professionals up to date on how to become an agent of change in a way that benefits their organization, the lives of others, and the world around them. 9780071808866 $19.00

THE PRESENTATION SECRETS OF STEVE JOBSGallo

“This book reveals the operating system behind any great presentation and provides you with a quick-start guide to design your own passionate interfaces with your audiences.“ —Cli Atkinson, author of Beyond

Bullet Points and The Activist

Audience

9780071636087 $25.00

THE OUTSTANDING ORGANIZATIONMartin

By adopting new behaviors, organizations can replace the perpetual chaos they’ve come to accept with the sensible, disciplined calm that enables the levels of performance and innovation mandated by today’s business environment.9780071782371 $30.00

BECOMING A SUCCESSFUL MANAGER, 2ND EDParkinson/Grossman

9780071741644 $16.95

BOOHER’S RULES OF BUSINESS GRAMMARBooher

9780071486682 $16.95

THE COLLABORATIVE ORGANIZATIONMorgan

9780071782302 $35.00

CORPORATE ENTREPRENEURSHIPHisrich/Kearney

9780071763165 $30.00

5

THE ART OF ENGAGEMENTHaudan

9780071544856 $27.95

THE COLLABORATIVE ORGANIZATIONMorgan

9780071782302 $35.00

THE COMPLETE NEW MANAGERZenger

9780071744478 $19.95

CULTURE CONNECTIONParker

9780071788762 $25.00

CULTURES AND ORGANIZATIONS, 3 EHofstede/Minkov

9780071664189 $29.95

ENGAGING THE HEARTSAND MINDS OF ALL YOUR EMPLOYEES Colan

9780071602150 $24.95

GROWN UP DIGITALTapscott

9780071508636 $27.95

HARD GOALSMurphy

9780071753463 $28.00

HOW TO MOTIVATE EVERY EMPLOYEEBruce

9780071463300 $12.95

INFLUENCER 2EPatterson/Grenny/Maxfield/McMillan/Switzler

9780071808866 $19.00

MANAGERS, CAN YOU HEAR ME NOW?Strigl/Swiatek

9780071759137 $25.00

MANAGING IN TI MES OF CHANGEMaginn

9780071484367 $12.95

MANAGING THE MOBILE WORKFORCEClemons/Kroth

9780071742207 $29.00

MBA IN A NUTSHELLSobel

9780071701723 $27.95

THE MCGRAW-HILL 36-HOUR COURSE: ONLINE MARKETINGThomas

9780071743860 $20.00

THE MOBILE LEARNING EDGEWoodill

9780071736763 $29.95

THE NEW ARTICULATE EXECUTIVEToogood

9780071743266 $21.95

THE NEW MANAGER’ S HANDBOOKStettner

9780071463324 $12.95

OWNERSHIP THINKINGHams

9780071772457 $28.00

THE POWER OF MANAGEMENT INNOVATIONFeigenbaum

9780071625784 $12.95

PRESENT

YOUR WAY TO THE TOPDempsey

9780071739948 $24.95

RAPID REALIGNMENTLabovitz/Rosanky

9780071791137 $35.00

RE-ENGAGEBranham/Hirschfeld

9780071703109 $29.95

RELENTLESS

INNOVATIONPhillips

9780071786805 $25.00

RESILIENT

ORGANIZATIONValkangas

9780071663663 $27.95

RULES OF THE HUNTJohnson

9780071791380 $26.00

THE SMART-RISK ZONESundheim

9780071778190 $28.00

STICK WITH ITColan

9780071802536 $24.00

THINK LIKE ZUCK Walter

9780071809498 $25.00

THE WISDOM OF WOODENWooden/Jamison

9780071751162 $22.00

WHAT

WOULD DRUCKER DO NOW?Wartzman

9780071762205 $26.00

WINNING BODY LANGUAGEBowden

9780071700573 $18.95

WORKAROUNDS

THAT

WORKBishop/Allen

9780071752039 $22.00

Management

6

Resources

BULIDING A MAGNETIC CULTURESheridan

Drawing on extensive research and real-world examples, the CEO of HR Solutions explains what engages and motivates employees and how to transform your organization into one that top talent wants to join and grow with. 9780071773997 $28.00

BOUNDLESS POTENTIALWalton

“Mark Walton shows us how to reinvent our ‘game’ with a simple, powerful, practical framework; inspiring examples; and new insights from neuroscience. I recommend it highly!” —William Ury, Ph.D., international bestselling coauthor of Getting

to Yes

9780071787857 $25.00

THE CAREER LATTICECleaver

Get a revolutionary—yet profoundly simple—new perspective on career development that will guide you to more e ectively cultivate and retain the best talent for your organization. 9780071791694 $28.00

HIRING FOR ATTITUDEMurphy

The bestselling author of Hundred Percenters and Hard Goals delivers a breakthrough system for creating a high-performing workforce by abandoning skills-based hiring practices and focusing on employee attitude.9780071785853 $28.00

Human

7

MEASURING LEADERSHIP DEVELOPMENTPhillips/Ray

“A thorough and compelling assessment of the state of the art that every leadership development practitioner should use to develop and enhance their e orts to support the strategic growth of their company.” —Steve Bartomioli, Director, Leadership Development, IBM9780071781206 $40.00

THE EMPLOYEE ENGAGEMENT MINDSETClark

Create and deploy the most powerful competitive weapon in business today—the Self-Empowered Employee—with the proven six-part shared responsibility model for dramatically increasing employee engagement.9780071788298 $26.00

THE 3 SECRETS TO EFFECTIVE TIME INVESTMENT Saunders

9780071808811 $22.00

90 DAYS TO A HIGH-PERFORMANCE TEAMDeVany

9780071629409 $19.95

BRING OUT THE BEST IN EVERY EMPLOYEE Brown/Hawkins

9780071787130 $25.00

BUILDING TEAM POWERKayser

9780071746748 $25.00

CARROTS AND STICKS DON’T WORKMarciano

9780071714013 $24.95

CONSULTANT’S GUIDE TO RESULTS-DRIVEN BUSINESS PROPOSALSPhillips

9780071638807 $39.95

END PROCRASTINATION NOW!Knaus

9780071666084 $18.00

EXECUTIVE GUIDE TO HIGH-IMPACT TALENT MANAGEMENTDelong/Trautman

9780071739924 $30.00

GETTING ORGANIZED AT WORKZiegler

9780071591386 $12.95

GLOBAL HR COMPETENCIES Ulrich

9780071802681 $40.00

HANDBOOK OF EMPLOYEE BENEFITS, 7 ERosenbloom

9780071745987 $135.00

HR FROM THE OUTSIDE INUlrich

9780071802666 $32.00

HR TRANSFORMATION Ulrich

9780071638708 $29.95

HUMAN RESOURCE MANAGEMENT DEMYSTIFIEDDelCampo

9780071737241 $22.00

MINING GROUP GOLD, 3EKayser

9780071740623 $24.95

NO MORE ROTTEN EGGSThompson/Greif

9780071664882 $22.95

SOLVING EMPLOYEE PERFORMANCE PROBLEMSBruce/Hampel/Lamont

9780071769075 $25.00

TALENT MANAGEMENT HANDBOOKBerger

9780071739054 $60.00

VIRTUAL PRESENTATIONS THAT WORKGendelman

9780071739368 $19.95

WIN-WIN PERFORMANCE APPRAISALSHolpp

9780071736114 $15.00

ResourcesHuman

8

Training

BUSINESS IMPROVGee

Seventy-five hands-on activities that apply techniques from improvisational theater to help you create an organization filled with productive, empowered, and self-motivated professionals.9780071768214 $25.00

REAL VALUE OF TRAININGStone

Take your training ROI to a new level of credibility with resources to verify and communicate that your training solution is directly aligned with your organization’s business strategy.9780071759977 $50.00

BUILDING ENGAGED TEAM PERFORMANCEStarbird/Cavanagh

9780071742269 $28.00

CREATIVE ONBOARDING PROGRAMSSims

9780071736794 $40.00

HOW TO MANAGE PERFORMANCEBacal

9780071484398 $12.95

INNOVATIVE PERFORMANCE SUPPORTGottfredson/Mosher

9780071703116 $30.00

SUCCESSFUL ONBOARDINGStein

9780071739375 $29.95

TEAMBUILDINGTorres/Fairbanks

9780070534353 $45.00

THE CONSULTANT’S SCORECARD, 2ND EDPhillips

9780071742825 $38.00

TRAINING AND COLLABORATION WITH VIRTUAL WORLDSHeiphetz/Woodill

9780071628020 $29.95

ULTIMATE TRAINING WORKSHOP HANDBOOKKlatt

9780070382015 $39.95

9

Communication

CRUCIAL ACCOUNTABILITY, SECOND EDITIONPatterson/Grenny/McMillan/Switzler/

Maxfield

The highly anticipated new edition of the New York

Times

bestseller Crucial Confrontation.

Retitled Crucial Accountability, this guide o ers the tools for improving relationships in the workplace and in life, and resplving all these problems—permanently.9780071829311 $18.00

CONVERSATIONS FOR CREATING STAR PERFORMERSHayashi

“If you want more top performers on your team, read this book!”—Jill Konrath, author of SNAP Selling and Selling

to Big Companies

9780071779944 $18.00

COMMUNICATE WITH CONFIDENCE, REVISED AND EXPANDED EDITIONBooher

The bestselling guide to mastering the art of workplace communication—revised and expanded with important techniques for communicating in a professional manner on the newest digital platforms.

9780071770132 $22.00

PICTURE YOUR BUSINESS STRATEGYChopyak

Practical lessons on strategic illustration. Learn how to create visual images of problems, which helps people focus, fosters collaboration, increases group energy, and drives creativity.

9780071815024 $27.00

The Art of Talking to AnyoneMaggio

9780071452298 $18.95

Conversation TransformationBenjamin/Yeager/Simon

9780071769969 $18.00

Conversational Capacity Weber

9780071807128 $20.00

Conversations for ChangeHayashi

9780071745284 $17.00

Conversations that Get Results and Inspire CollaborationHayashi

9780071805933 $18.00

Crucial Conversations, 2ePatterson/Grenny McMillian/Switzler

9780071771320 $18.00

Emotional Vampires, Revised and Expanded 2EBernstein

9780071790956 $18.00

Mastering Communication at WorkBecker/Wortmann

9780071625029 $23.00

Overcoming Fake Talk Stoker

9780071815796 $20.00

The Voice of AuthorityBooher

9780071486699 $24.00

What to Say When Things Get Tough Greenberger

9780071806435 $20.00

Coming Soon

10

Career

EXECUTIVE TOUGHNESSSelk

From the World Series St. Louis Cardinals’ director of mental training and author of 10-Minute Toughness —a hands-on,step-by-step mental exercise regimen for meeting any business goal.9780071786782 $22.00

PERSONALITY STYLE AT WORKWard

Boost leadership, team-work, and communication skills by helping employees of all levels determine their personality type and adapt it to make every personal interaction in the workplace positive and productive. 9780071791601 $27.00

EMOTIONAL VAMPIRES AT WORKBernstein

Banish the control freaks, narcissists, and passive-aggressive bloodsuckers from your professional life! The ultimate primer on managing people who add undue stress and obstacles in the workplace.9780071790932 $22.00

DEALING WITH PEOPLE YOU CAN’T STANDBrinkman/Krischner

The new edition of this globally bestselling guide shows how to get things done—even when dealing with people who have the uncanny ability to turn good situations bad.9780071785723 $18.00

301 Questions to Ask on Your InterviewKador

9780071738880 $14.95

Best Answers to the 201 Most Frequently Asked Interview Questions, 2 EDeLuca

9780071741453 $14.95

The Big Book of Jobs, 2011-2012 EdUS Dept. of Labor

9780071773515 $19.00

Boost Your Interview IQMartin

9780071797467 $16.00

Coach Yourself to WinGuttman

9780071640343 $25.00

Creative New EmployeeSims

9780071736794 $40.00

Fearless ResumesStein

9780071482356 $12.95

Happiness at WorkRao

9780071664325 $22.95

How to Find a Job on LinkedIn, Facebook, Twitter and Google+, 2 ESchepp

9780071790437 $20.00

Just Promoted!, 2 EBetof

9780071745253 $16.95

Learn Your Way to SuccessTobin

9780071782258 $20.00

Make Work GreatMuzio

9780071622097 $24.95

Maximum Success with LinkedIn Sherman

9780071812337 $20.00

Networking Survival GuideDarling

9780071717588 $16.95

Organizing for Success, 2 EZeigler

9780071739566 $16.95

Reader-Friendly ReportsDaniel

9780071782852 $20.00

Surviving the Toxic WorkplaceDurre

9780071664677 $18.95

A Womans’s Guide to Successful Negotiating, 2EMiller

9780071746502 $18. 00

1111

CRACKING THE SALES MANAGEMENT CODEJordan/Vazzana

Boost sales results by zeroing in on sales metrics that matter most to aligning sales force behaviors with your organization’s strategic goals.9780071765732 $30.00

HOW TO HIRE AND DEVELOP YOUR NEXT TOP PERFORMER, SECOND EDITIONGreenberg/Sweeney

Written by two top executives at Caliper—one of the world’s leading management consultancies—this book delivers the same game plan for hiring, onboarding, coaching, motivating, and leading a sales team that Caliper has used to power remarkable sales growth.

9780071791649 $28.00

Sales

PLEASE EVERY CUSTOMERLucas

9780071748360 $20.00

CUSTOMER EXPERIENCE EDGESoudagar/Iyer/Hildebrand

9780071786973 $35.00

CUSTOMERS FIRSTBueno

9780071787871 $26.00

SUPER SERVICEGee

9780071625791 $18.95

Customer RelationsCOMPENSATING THE SALES FORCE, 2ND EDCichelli

9780071739023 $39.95

KISS, BOW, OR SHAKE HANDS: SA LES AND MARKETINGMorrison

9780071714044 $20.00

MAKE THE SALE HAPPEN BEFORE LUNCHSchi man

9780071788687 $18.00

PERFECT SELLINGRichardson

9780071549899 $24.00

SALES COACHINGRichardson

9780071603805 $24.95

THE POWER OF POSITIVE SELLINGSchi man

9780071788700 $18.00

THE SALES SUCCESS HANDBOOKRichardson

9780071463317 $12.95

WHAT GREAT SALESPEOPLE DOBowsworth/Zoldan

9780071769716 $32.00

Sales/Custo R imer elatons

12

Quality and Six Sigma

TOYOTA WAY TO LEAN LEADERSHIPLiker/Convis

From the bestselling author of The Toyota Way, the missing link to sustainable lean success—a four-step leadership model that aligns company culture with lean processes.9780071780780 $30.00

THE POWER OF LEOChowdhury

Subir Chowdhury (whom Businessweek hailed as as “the Quality Prophet”) introduces the revolutionary next-generation management system that builds quality into your entire organization.9780071767996 $28.00

GEMBA KAIZENImai

$40.00

HOW TO BUILD A SUCCESSFUL CONSULTING PRACTICEPhillips

9780071462297 $19.95

LEAN SIX SIG MAGeorge

9780071385213 $39.95

LEAN SIX SIG MA FOR SERVICESGeorge

9780071418218 $34.95

LEAN SIX SIG MA POCKET TOOLBOOKGeorge/Maxey/Rowlands/Upton

9780071441193 $16.95

SIX SIG MA TEAM LEADER’S POCKET GUIDERath/Strong

9780071417563 $14.00

SIX SIG MA WAYPande/Neuman/Cavanagh

9780071358064 $40.00

SIX SIG MA WAY TEAM FIELDBOOKPande/Neuman/Cavanagh

9780071373142 $34.95

THE TOYOTA WAY FIELDBOOKLiker/Meier

9780071448932 $34.00

TOYOTA CULTURELiker/Hoseus

9780071492171 $27.95

TOYOTA KATARother

9780071635233 $29.95

TOYOTA TALENTLiker/Meier

9780071477451 $27.95

TOYOTA UNDER FIRELiker/Ogden

9780071762991 $20.00

TOYOTA WAY TO LEAN LEADERSHIPLiker/Convis

9780071780780 $30.00

WHAT IS LEAN SIX SIG MA?George/Rowlands/Kastle

9780071426688 $16.00

WHAT IS SIX SIG MAPande/Holpp

9780071381857 $16.00

9780071790352

13

BiG Book

Brainstorming GamesScannell/Mulvilhill

Unleash your team’s creative power with physical and verbal activities that make it easy and fun for everyone to that next big idea.9780071793162 $25.00

Low-Cost Training GamesScannell/Cain

Developed by trainers and managers, the games in this all-new addition to the bestselling Big Book series are proven to build skills to mold any group into a cohesive, high-performing team.9780071774376 $25.00

Team-Motivating GamesScannell

For trainers and leaders, enjoyable exercises for revving up enthusiasm, and turning any team into a motivated, cohesive unit.9780071629621 $25.00

Conflict Resolution GamesScannell

A variety of activities and exercises to help heal rifts before they a ect the organization’s bottom line.9780071742245 $28.00

People Skills GamesScannell

Get dozens of group-based games and other activities that make teaching vital on-the-job people skills easy and enjoyable9780071745093 $24.95

Team Coaching GamesScannell/Mulvihill/

Schlosser

Dozens of physical and verbal activities to train and engage employees on specific skill sets. The book teaches team members how to identify their values, leverage team strengths, and reach team goals.9780071813006 $25.00

Brain Building GamesScannell/Burnett

9780071635226 $29.00

Business GamesEdward/Newstrom

9780070464766 $25.00

Creativity GamesEpstein

9780071361767 $25.00

Customer Service Training GamesCarlaw/Deming

9780070779747 $25.00

Flip ChartsLucas

9780071343114 $30.00

Humorous Training GamesTamblun/Weiss

9780071357807 $25.00

IcebreakersWest

9780071349840 $25.00

Leadership GamesDeming

9780071435253 $25.00

Presentation GamesEdward/Newstrom

9780070465015 $21.95

Sales GamesCarlaw/Deming

9780071343367 $24.95

Six Sigma Training GamesChen/Roth

9780071443852 $25.00

Stress Relief GamesEpstein

9780070218666 $25.00

Team-Building GamesEdward/Newstrom

9780070465138 $25.00

Team-Motivating GamesScannell/Scannell

9780071629621 $25.00

Virtual Team Building GamesScannell/Abrams/Mul-

vilhill

9780071774352 $25.00

Coming Soon

14

Perfect Phras ™

Perfect Phrases for Motivating and Rewarding Employees, 2EDiamond / Diamond

Hundreds of ready-to use phrases to help you keep your sta focused, engaged, enthusiastic, and productive.9780071742436 $10.95

Perfect Phrases for Managers and Supervisors, 2 ERunion

The right words to help you communicate when collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. 9780071742313 $10.95

Perfect Phrases for Performance Reviews, 2 EMax / Bacal

Revised for today’s workplace, guidance and sample phrases to let clearly evaluate and discuss employee performance in 74 di erent skill areas.9780071745079 $12.00

Perfect Phrases for Setting Performance Goals, 2 EMax / Bacal

Get fast access to precisely worded performance goals to help you communicate expectations, align employee objectives with organizational priorities, and improve productivity and morale.9780071745055 $12.00

Perfect Phrases for IcebrackersRunion

From opening a meeting to talking with a competitior to new employee orientations, this indispensable guide o ers quick phrases, talking points, and questions to ask for any situation. 9780071783828 $12.00

Perfect Phrases for Coaching Employee PerformancePoole

Words you need for onboarding and training, conducting performance reviews, setting employee goals, coaching high and low performers, creating powerful teams, and building strong relationships.9780071809511 $12.00

Complete Book of Perfect Phrases for EMax / Bacal / Diamond

9780071485654 $22.95

Complete Book of Perfect Phrases for High Performing Sales ProfessionalsBacal/ Brooks

9780071636094 $19.95

Complete Book of Perfect Phrases for Successful Job SeekersBetrus / Martin

9780071485661 $24.00

Perfect Phrases ESL Advancing Your CareerGast

9780071608367 $11.95

Perfect Phrases ESL Everyday Business LifeGast

9780071608381 $13.00

Perfect Phrases for Building Strong TeamsDiamond

9780071490733 $11.00

Perfect Phrases for Business LettersO’Quinn

9780071459761 $10.95

Perfect Phrases for Business Proposals and Business PlansDebelak

9780071459945 $10.95

Perfect Phrases for Business School AcceptanceBodine

9780071598200 $9.95

Perfect Phrases for College Application EssaysBender

9780071546034 $9.95

Perfect Phrases for Communicating ChangePolsky/Gerschel

9780071738316 $10.95

Perfect Phrases for Conflict ResolutionPolsky/Gerschel

9780071756167 $12.00

The right phrase for every situation . . . every time.

Over 1 million Perfect Phrases™ books sold!

NEW

es

15

Perfect Phrases for Cover LettersBetrus

9780071454063 $10.95

Perfect Phrases for Creativity and InnovationEriksen

9780071782944 $12.00

Perfect Phrases for Customer Service 2/EBacal

9780071745062 $12.00

Perfect Phrases for Dealing with Difficult PeopleBenjamin

9780071493048 $10.95

Perfect Phrases for Dealing with Difficult SituationsBenjamin

9780071597326 $10.95

Perfect Phrases for Documenting Employee Performance ProblemsBruce

9780071454070 $9.95

Perfect Phrases for Employee DevelopmentBruce

9780071715096 $10.95

Perfect Phrases for Employee SurveysKador/ Armstrong

9780071664011 $10.95

Perfect Phrases for Executive Presentations:Perlman

9780071467636 $10.95

Perfect Phrases for Healthcare ProfessionalsRotte

9780071768337 $12.00

Perfect Phrases for Landlords and Property ManagersYoegel

9780071600514 $9.95

Perfect Phrases for Law School AcceptanceBodine

9780071598224 $9.95

Perfect Phrases for Leadership DevelopmentRunion

9780071750943 $12.00

Perfect Phrases for Letters of RecommendationBodine

9780071626545 $10.95

Perfect Phrases for Managing Your Small BusinessBacal/Moore

9780071600521 $9.95

Perfect Phrases for Medical School AcceptanceBodine

9780071598187 $9.95

Perfect Phrases for MeetingsDebelak

9780071546836 $9.95

Perfect Phrases for Negotiating Salary &

DeLuca

9780071475518 $9.95

Perfect Phrases for NetworkingBenjamin

9780071629164 $10.95

Perfect Phrases for New Employee Orientation and OnboardingHampel/Lamont

9780071766500 $12.00

Perfect Phrases for office ProfessionalsRunion/Fenner

9780071766746 $12.00

Perfect Phrases for Perfect HiringDavila/King

9780071481700 $9.95

Perfect Phrases for Presenting Business StrategiesDebelak

9780071639965 $10.95

Perfect Phrases for Project ManagementCooke/Tate

9780071793797 $12.00

Perfect Phrases for Real Estate Agents and BrokersHamilton

9780071588355 $12.00

Perfect Phrases for ResumesBetrus

9780071454056 $10.95

Perfect Phrases for Sales and Marketing CopyCallen

9780071495905 $9.95

Perfect Phrases for Sales PresentationsDiamond

9780071634533 $10.95

Perfect Phrases for Sales ReferralsBrooks/Scirratt

9780071810081 $12.00

Perfect Phrases for School AdministratorsCanning Wilson

9780071632058 $10.95

Perfect Phrases for the Lead GenerationBrooks

9780071495899 $9.95

Perfect Phrases for the Perfect InterviewMartin

9780071449823 $9.95

Perfect Phrases for the Perfect Trip FrenchKurbegov

9780071597760 $11.00

Perfect Phrases for the Perfect Trip Mexican SpanishVogt

9780071604819 $9.95

Perfect Phrases for the Perfect Trip: GermanFlippo

9780071499897 $9.95

Perfect Phrases for the Perfect Trip: ItalianBancheri/Lettierri

9780071508247 $9.95

Perfect Phrases for the Sales Call 2/EBrooks

9780071745048 $12.00

Perfect Phrases for the Toefl Speaking and Writing SectionsSteinberg

9780071592468 $13.00

Perfect Phrases for Virtual TeamsRunion/ McDermott

9780071783842 $12.00

Perfect Phrases for Writing Company AnnouncementsDiamond

9780071634526 $10.95

Perfect Phrases for Writing Grant ProposalsBrowning

9780071495844 $10.95

Perfect Phrases for Writing Job DescriptionsMartin

9780071635608 $10.95

Perfect Phrases in American Sign Language for BeginnersFant

9780071598774 $13.00

Over 1 million Perfect Phrases™ books sold!erfect Phras ™esP

1616

Manager’s Guide to Mobile LearningEnders

Proven tactics for creating, implementing, and successfully using mobile learning platforms. Get clear definitions of key management terms and concepts, and specific planning procedures, tactics9780071811477 $17.00

Navigating ChangeRock

Strategies, guidance, and proven methods for overcoming change resistance, managing risk, and ensuring continued growth—even in times of extreme turbulence.9780071769471 $17.00

Virtual TeamsFisher

The convenient, authoritative source for coverage of all aspects of virtual management, including motivation, team building, meeting deadlines, communications, and more.9780071754934 $17.00

Be Your Own MentorBruce

9780071487771 $16.95

Budgeting for ManagersKemp

9780071391337 $16.95

Building A HIgh Morale WorkplaceBruce

9780071406185 $16.95

Business PlanningCapezio

9780071628006 $16.95

Business WritingSparks

9780071772266 $17.00

Communicating EArredondo

9780071364294 $16.95

Conflict ResolutionDana

9780071364317 $16.95

Crisis ManagementBernstein

9780071769495 $17.00

Customer Relationship ManagementAnderson

9780071379540 $16.95

Design for Six SigmaBrue

9780071413763 $16.95

E CoachingCook

9780071771115 $17.00

EStreibel

9780071391344 $16.95

Employee Engagement Carbonara

9780071799508 $17.00

Finance for Non-Financial ManagersSiciliano

9780071413770 $16.95

Fostering Innovation and Creativity in TeamsPrather

9780071627979 $16.95

Hiring Great PeopleKlinvex

9780070718722 $18.00

Leadership Skills for ManagersCaroselli

9780071364300 $16.95

Managing Multiple ProjectsTobis

9780071388962 $16.95

Managing TeamsHolpp

9780070718654 $16.95

Marketing, Advertising and PublicityCallen

9780071627962 $16.95

MentoringCrawford

9780071627986 $16.95

Mobile LearningEnders

9780071811477 $17.00

Motivating EmployeesBruce

9780071772976 $17.00

Negotiating Skills for ManagersCohen

9780071387576 $16.95

Online Marketing Weaver

9780071801874 $17.00

Operations ManagementKama

9780071627993 $16.95

Performance ManagementBacal

9780071772259 $17.00

Performance ReviewsBacal

9780071421737 $16.95

Presentation Skills For ManagersRotondo

9780071379304 $16.95

Project ManagementHeerkens

9780071379526 $16.95

Recognizing and Rewarding EmployeesBowen

9780071356176 $17.00

Sales TechniquesBrooks

9780071430012 $16.95

Six Sigma For ManagersBrue

9780071387552 $16.95

Skills for New ManagersStettner

9780071356183 $16.95

Social Media Klososky

9780071754330 $17.00

StrategyFormisano

9780071421720 $16.95

Time ManagementMancini

9780071406109 $16.95

Briefcase Books

Coming Soon

Don’t just talk, communicate!Don’t just do, make things happen!Bestselling business communications guides fromVitalSmarts

JOSEPH GRENNY, KERRY PATTERSON, DAVID MAXWELL, RON McMILLAN, and AL SWITZLER

are the leaders of VitalSmarts, an innovator in best practices training products and services that has taught

millions of people worldwide and that has worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.

Whether you’re a small-business owner or high-level corporate manager, a Six Sigma greenbelt

or sales professional, we have the books you need to excel in your profession. Sign up for our enewsletter

www.mheducation.asia/ealert/ealert_prof.php