Hpamc module4-persuasion-conflict guide
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HPA MASTER’S COURSE MODULE #4: CONFLICT GUIDE Persuading is influencing others to believe and/or commit to something. This definition is the hardest to actualize in a conflict situation than any other context we find ourselves in. So what should you keep in mind when in a conflict with another person? What should you listen for, ask about, say to the other? Below is a quick reference guide and set of sentence completion activities that will help you better navigate the rough waters of conflict. “Only two things change your life: either something new comes into your life, or something new comes out of you.” – Brendon Burchard, Founder of High Performance Academy. Not an HPA Master’s Course member? Get free videos at HighPerformanceAcademy.com. You Other Tone Acknowledgment Clarity Identity Fear Root Desire Relationship Relationship. In any conflict, always remember that the most important thing is not what you want, or what others want. It’s the health and future direction of the relationship. The reason this relationship and this situation is important to me, which I’ll share with the other, is… Identity. Everyone has an image of who they believe themselves to be both personally and in your relationship, and they have a set of values and beliefs they want to maintain. You should always listen for this in your conflict and you should ask questions to understand it. The identity that this person is probably trying to maintain and protect is… Fear. We all fear loss, process, and outcome pain. These are the reasons people don’t change. The reasons this person might not change is because they are afraid to lose… they think X would be too hard a process to go through… and they are unsure X would be better even if they did change… Root Desire. What is it that the other person really wants. This question is usually the key to unlocking the door to solving conflict. Keep asking the person what they want and why they want that, and keep asking “why is that important to you” over and over until you get to the real root desire. The thing I believe this person really wants in their heart in this situation is…
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Transcript of Hpamc module4-persuasion-conflict guide
HPA MASTER’S COURSE
MODULE #4: CONFLICT GUIDE
Persuading is influencing others to believe and/or commit to something. This definition is the hardest to actualize in a conflict situation than any other context we find ourselves in. So what should you keep in mind when in a conflict with another person? What should you listen for, ask about, say to the other? Below is a quick reference guide and set of sentence completion activities that will help you better navigate the rough waters of conflict.
“Only two things change your life: either something new comes into your life, or something new comes out of you.” – Brendon Burchard, Founder of High Performance Academy. Not an HPA Master’s Course member? Get free videos at HighPerformanceAcademy.com.
You Other Tone
Acknowledgment
Clarity
Identity
Fear
Root Desire
Relationship
Relationship. In any conflict, always remember that the most important thing is not what you want, or what others want. It’s the health and future direction of the relationship. The reason this relationship and this situation is important to me, which I’ll share with the other, is… Identity. Everyone has an image of who they believe themselves to be both personally and in your relationship, and they have a set of values and beliefs they want to maintain. You should always listen for this in your conflict and you should ask questions to understand it. The identity that this person is probably trying to maintain and protect is… Fear. We all fear loss, process, and outcome pain. These are the reasons people don’t change. The reasons this person might not change is because they are afraid to lose… they think X would be too hard a process to go through… and they are unsure X would be better even if they did change… Root Desire. What is it that the other person really wants. This question is usually the key to unlocking the door to solving conflict. Keep asking the person what they want and why they want that, and keep asking “why is that important to you” over and over until you get to the real root desire. The thing I believe this person really wants in their heart in this situation is…
HPA MASTER’S COURSE
MODULE #4: CONFLICT GUIDE
Continued…
“Only two things change your life: either something new comes into your life, or something new comes out of you.” – Brendon Burchard, Founder of High Performance Academy. Not an HPA Master’s Course member? Get free videos at HighPerformanceAcademy.com.
You Other Tone
Acknowledgment
Clarity
Identity
Fear
Root Desire
Relationship
Tone. The success of your persuasion attempts in all conflict situations rests on your ability to communicate with presence and caring. The tone I want to convey in both how I speak and the overall tone in which I want this conversation to feel like is… Acknowledgement. If you don’t accept and appreciate the other person’s point of you – even if you don’t agree with it – then they don’t feel heard or understood. The things I’ll make sure I appreciate and acknowledge about the other in this conversation is… Clarity. Where there is no vision, people perish. What is it you really want for you, the other, and your relationship? Keeping this in mind will guide you through your interactions. If I could paint an ideal future with this situation and person, it would look like….
