HP Web Jetadmin 10.1 Release Notes Readme

HP Web Jetadmin 10.1 Service Release4 Release Notes and InstallationDocument (Edition 2, 11/2009)

Release Notes

Edition 2, 11/2009

Table of contents

1 HP Web Jetadmin 10.1 Service Release 4 Release Notes and Installation Document (Edition 2,8/2009) .................................................................................................................................................................. 1

HP Web Jetadmin 10.1 Service Release 4 (10.1.60802) ..................................................................... 1

Obtaining and Installing HP Web Jetadmin 10.1 Service Release 4 .................................................... 2

Minimum System Requirements for HP Web Jetadmin 10.1 ............................................................... 2

Improvements and Fixes in HP Web Jetadmin 10.1 ............................................................................ 5

EWS Matching Functionality in HP Web Jetadmin Service Release 4 Configuration .......................... 5

New Device List Columns for HP Web Jetadmin 10.1 ......................................................................... 6

Improvements and Fixes in Previous Releases of HP Web Jetadmin 10.1 ......................................... 9

Device Support for HP Web Jetadmin 10.1 ........................................................................................ 15

Known Issues ..................................................................................................................................... 16

Sensitive Device Information .............................................................................................................. 18

2 Legal Statements .......................................................................................................................................... 19

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1 HP Web Jetadmin 10.1 Service Release4 Release Notes and InstallationDocument (Edition 2, 8/2009)

NOTE: This back version of HP Web Jetadmin is provided strictly for updates and critical applicationfixes. Hewlett-Packard strongly recommends customers download the latest version of HP WebJetadmin 10.2 which has the latest functionality, defect fixes, and overall product improvements. HPprovides back versions as a courtesy to customers while they test and qualify the next release. Thissoftware version as well as other back versions are available for a limited time and will be removedfrom www.hp.com at some future date.

This Readme document for HP Web Jetadmin 10.1 (10.1.60802) is a supplement to the online helpand Installation and Setup Guide documents for HP Web Jetadmin 10.1. This document will beupdated for each service release for HP Web Jetadmin 10.1. To obtain a copy of this document inPDF format click _ftp://ftp.hp.com/pub/printers/software/wja/docs_. This document will be updatedoccasionally on ftp://ftp.hp.com/pub/printers/software/wja/docs/hpwja_101_release_notes_en.pdf,

HP Web Jetadmin 10.1 Service Release 4 (10.1.60802)This version of HP Web Jetadmin 10.1 supersedes previous releases of the software. These includeHP Web Jetadmin, HP Web Jetadmin 10.1.52747, 10.1.53182, 10.1.53575, 10.1.54718, 10.1.55407,10.1.56108, 10.1.58360, and 10.1.58563 versions. This is a cumulative release; all improvements,fixes, and device support in previous releases are also included in this release.

This version of HP Web Jetadmin contains support for new HP devices as well as a number of fixesand feature enhancements. For more information, see Improvements and Fixes in HP Web Jetadmin10.1 on page 5 below.

This version is installed by using the install executable.

Support documentation, including readme documents and whitepapers, are available for the latestversion of HP Web Jetadmin which is HP Web Jetadmin 10.2, which is similar to HP Web Jetadmin10.1. Please visit http://www.hp.com/go/webjetadmin and navigate the Self Help tab for documentsincluding HP Web Jetadmin FAQs. This document, (hpwja_101_readme.html) is the only supportdocument available for HP Web Jetadmin 10.1 and will only be made available through the softwaredownload pages at http://www.hp.com/go/webjetadmin_software. Select your operating system andthen navigate to the section named Back-version Archive.

1. Select your operating system. Press Enter.

2. Under Quick jumps to downloads by category, select Software/Web JetadminDocumentation.

3. Click on HP Web Jetadmin Installation and Setup Guide.

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ftp://ftp.hp.com/pub/printers/software/wja/docs/hpwja_101_release_notes_en.pdf

http://www.hp.com/go/webjetadmin

http://www.hp.com/go/webjetadmin_software

Obtaining and Installing HP Web Jetadmin 10.1 ServiceRelease 4

To obtain and install this version of HP Web Jetadmin 10.1, access the software download pages athttp://www.hp.com/go/webjetadmin_software, select your operating system, and then navigate to thesection named Back-version Archive.

Minimum System Requirements for HP Web Jetadmin10.1

Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA)

Area Requirement or Recommendation Notes

Operating Systems (server and clientunless otherwise noted(

● For the server: .NET Framework3.0 SP1 is the minimum required.

For the client: .NET 2.0 SP2 is theminimum required)

Microsoft Windows XPProfessional (with SP2 and above)

● Windows Server 2003 Enterprise

● Vista Business Edition

● Vista Enterprise Edition

● HP Web Jetadmin 10.1 is onlysupported on 32 bit versions ofthese operating systems. 64 bithardware is supported.

● All listed operating systemsincluding Windows 2000 Server orProfessional are supported asPrint Management target hosts.

● Print Management features are notsupported on Microsoft Vistasystems as either an HP WebJetadmin server or a printmanagement target.

● A local administrator is required forinstallation or application upgrade.

Virtual Machine (Optional Platform) ● VMWare Server

● VMWare ESX

● For a VMWare server, the virtualmachine network must be set toBRIDGED to facilitate HP WebJetadmin 10.1 communications.When VMWare HP Web Jetadmin10.1 host is running NAT mode,the remote Smart Client will notconnect to the HP Web Jetadmin10.1 host, alerts are not received,and configuring devices promptsthe user for V1 credentials whenno credentials are set on thedevice. Any feature that respondsback to the host requires thisconfiguration.

2 Chapter 1 HP Web Jetadmin 10.1 Service Release 4 Release Notes and Installation Document(Edition 2, 8/2009)

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http://www.hp.com/go/webjetadmin_software

Server Hardware ● 2.33 GHz or greater (2.8GHzrecommended)

● System RAM: 1 GB RAMRequired

● Recommended: Available 4GBstorage

● Hewlett-Packard executesapplication performancemeasurements using Dual 2.8GHzprocessor with 2GB RAM.

● Performance increases arerealized by using dual processorsystems; HP Web Jetadmin multi-thread coding takes advantage ofthese systems.

● Storage requirements will varydepending on implementation,database and migration from olderversions.

● NTFS is the only supported filesystem.

Client Hardware ● PC with 1.0 GHz or greaterprocessor (2.4 GHzrecommended)

● 1 GB RAM or greater required

● Required: .NET Framework 2.0SP1

● 1024 by 768 client displayresolution (minimum).

Optimized for Normal font size.

Default DPI only.

● If not detected, the software willprovide assistance for steps toinstall .NET Framework.

Database ● SQL Server 2005 Express Edition

● SQL Server 2005 Standard,Workgroup, or Enterprise Editions

● SQL Express Edition, if notpresent, is added at install time.

● SQL Express Edition databaseinstance is created at install time.SQL memory usage is set to512MB at install time.

● SQL Enterprise, Workgroup orStandard Editions are supportedvia a documented post installprocedure.

Network ● Required: 1 active IPv4 connection ● HP Web Jetadmin 10.1 is notsupported on multi-homedsystems at this time.

● Active connection required byinstaller, failure occurs when theactive connection is not present.

Install/Upgrade/Migration ● Supported: Upgrade from HP WebJetadmin 7.8, 8.0, and 8.1

● Upgrade only from HP WebJetadmin 10.1 .

● Upgrade using HP Web Jetadmin10.1 install executable.

● Administrator access is needed toinstall this application.

Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA) (continued)

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Smart Client ● Required: Internet Explorer 6 or 7

● Required: 1024 x 768 displayresolution.

● No administrator access is neededto run Smart Client

● 15 Maximum concurrent clientsessions.

● Client performance will varydepending on usage 7.8, 8.0, or8.1.

Supported browsers ● Microsoft Internet Explorer 6.0 orabove (client host requirement)

N/A

Shared print queue creation support Windows XP Professional, Server, orAdvanced Server

● Print queue management is notsupported in Vista operatingsystems at this time as either amanaged host target or HP WebJetadmin 10.1 install host.

Network peripheral managementsupported printers

HP Web Jetadmin 10.1 supportsHP and non-HP printers connectedthrough HP Jetdirect print servers andstandard printer MIB-compliant third-party network connected printers. Thecapabilities available for third-partyprinters will vary from basic to morerobust capabilities when the devices areused with HP-certified HP WebJetadmin 10.1 plug-ins.

N/A

Host access requirements Application host: local administratorrequired for installation or applicationupgrade; Client host: local user accessrequired for ClickOnce clientapplication; Administrator requiredfor .NET installation

N/A

Client/Server Security ● Required: Microsoft Domain orLocally managed Windows usersand passwords.

● HP Web Jetadmin 10.1 is tested inMicrosoft Active Directorydomains.

● Users must either be in HP WebJetadmin 10.1 server administratorgroup membership or designatedwithin HP Web Jetadmin 10.1User settings.

NOTE: HP Web Jetadmin 10.1 J6052AA is supported on platforms with Microsoft Windowsand .NET Framework high-priority updates. During each development cycle, HP Web Jetadmin 10.1is regularly tested on platforms with current Microsoft updates. HP will investigate all customersoftware issues presented by post-release updates. The document Late Breaking News for HP WebJetadmin 10.1 (found on hp.com) will be updated periodically to provide the latest software issueinformation.

Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA) (continued)


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Improvements and Fixes in HP Web Jetadmin 10.1This portion of Late Breaking News lists fixes and improvements made for HP Web Jetadmin 10.1Service Release 4 (10.1.60802 and also now includes Default Gateway and Subnet Maskconfiguration on batches of multiple devices.

1. Device Utilization reports now correctly reflect Mono Simplex counts for HP Color Laserjet3600, 4500, 4600, and 5500. Previously, these devices did not have mono simplex reflectedcorrectly on HP Web Jetadmin reports.

2. Outgoing Fax counts in both HP Web Jetadmin device list columns and reports now appear for anumber of devices. Previously, these counters did not appear correctly.

3. Devices replaced into existing device IP addresses where the older devices had been present inHP Web Jetadmin Data Collections will no longer have data collections performed. Thesedevices are qualified as new, unique devices and can have Data Collections settings establishedbut are no longer considered the same device due to being located at an older device's IPaddress.

4. SNMP Trap payload (from HP Web Jetadmin Alerts) now contains device details when HP WebJetadmin is able to acquire these details. Previously, these trap packets could contain Unknowneven when the device was on the network.

5. In HP Web Jetadmin Reports, the Outgoing Fax pages are now correctly reflected for manydevices. Previously, these could incorrectly display a value of **.

6. The HP OfficeJet Pro now shows correct counts for Total Engine Cycle in device list columnsand in HP Web Jetadmin reports.

7. New IP Address Change functionality added to Reports > Data Collections indicates when adevice has been replaced into an existing IP address where a previous device under datacollection was established. To add the new device into data collections, run a discovery thatcaptures this device as a new device and then add it to the desired data collection(s).

EWS Matching Functionality in HP Web Jetadmin ServiceRelease 4 Configuration

The following changes to settings are available for some HP device models only; firmware updatesmay be required.

1. Under Configuration Options for Fax: Added Clear Fax Activity Log (for HP MFP devices)

2. Under Configuration Options for Devices: Added Delay Calibration (for HP MFP devices).

3. Under Configuration Options for Digital Sending: Added Color/Black as a setting option.

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New Device List Columns for HP Web Jetadmin 10.1New device list columns introduced with this release include:

● Copier:

◦ Color Copy Option

◦ Hold Off Print Jobs During Copy

◦ Interrupt Copy Jobs

● Device:

◦ Delay Calibration at Wake/Power On

◦ Default Input Paper Tray

◦ Override A4/Letter

◦ Color/Black Mix

◦ Economode

◦ Optimum Speed/Cost

◦ Toner Out Action

● Digital Sending:

◦ Personal Contacts Setup

◦ Replicate MFP

◦ Reset Copy Send Timeout

◦ Search Method

● EWS:

◦ EWS Security

◦ Embedded Web Server Other Links

◦ Embedded Web Server URL

● Fax:

◦ Fax Maximum Baud Rate

◦ Fax Number Confirmation

◦ Fax Resolution Quality

◦ Fax Send – Dialing Mode

◦ Fax Send – Resolution

◦ Fax Time Format

● Network:

◦ Desired USB Mode

◦ Encrypt all web communication


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◦ IPX -- RCFG Support Enabled

◦ Web Services Print

● Security:

◦ Disable Direct Ports

● Supply:

◦ Bonding Agent

◦ Drum Spittoon

◦ Web Wipe

◦ Black and Yellow Printhead

◦ Black Printhead

◦ Black Printhead 1

◦ Black Printhead 2

◦ Blue and Green Printhead

◦ Blue Cartridge

◦ Cleaning Kit

◦ Cyan and Magenta Printhead

◦ Cyan and Matte Black Printhead

◦ Cyan and Matte Black Printhead 2

◦ Cyan Printhead

◦ Cyan Printhead 1

◦ Cyan Printhead 2

◦ Document Feeder Kit

◦ Feed Roller

◦ Gloss Enhanceer and Gray Printhead

◦ Gray and Photo Black Printhead

◦ Lamp

◦ Light Cyan and Light Magenta Printhead

◦ Light Cyan and Light Magenta Printhead 2

◦ Light Gray and Photo Black Printhead

◦ Light Gray and Photo Black Printhead 2

◦ Light Gray Cartridge

◦ Magenta and Yellow Printhead

◦ Magenta and Yellow Printhead 2

◦ Magenta Printhead

◦ Magenta Printhead 1

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◦ Magenta Printhead 2

◦ Maintenance Cartridge

◦ Matte Black and Red Printhead

◦ Matte Black and Yellow Printhead

◦ Roller Kit

◦ Separation Pad

◦ Stapler

◦ Stapler (Secondary)

◦ Stapler (Tertiary)

◦ Toner Collection Unit

◦ Yellow Printhead

◦ Yellow Printhead 1

◦ Yellow Printhead 2

◦ Maintenance Kit

◦ Black Cartridge

◦ Cyan Cartridge

◦ Light Cyan Cartridge

◦ Light Magenta Cartridge

◦ Magenta Cartridge

◦ Yellow Cartridge

◦ Gray Cartridge

◦ Green Cartridge

◦ Matte Black Cartridge

◦ Photo Black Cartridge

◦ Red Cartridge

◦ Fuser

◦ Black OPC

◦ Cyan OPC

◦ OPC

◦ Magenta OPC

◦ Yellow OPC

◦ Tray 1

◦ Tray 2

◦ Tray 3

◦ Tray 4


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◦ Tray 5

◦ Tray 6

◦ Tray 7

◦ Transfer Kit

◦ Color Ink Cartridge

◦ Gloss Enhancer Cartridge

Improvements and Fixes in Previous Releases of HP WebJetadmin 10.1

This portion of the Readme is not all inclusive of fixes and improvements made for HP WebJetadmin. 10.1. HP Web Jetadmin 10.1 includes a wide ranging development effort aimed at qualityand performance improvements. Many improvements applied to the product were scoped beyond apoint where good or feasible documentation is possible. The following list provides limited detailsaround performance and quality improvements. It also contains a few of the new features added tothe application. New features in this release were created for the purpose of usability improvement.

Improvements and Fixes in HP Web Jetadmin 10.2 Service Release 3 (10.1.10.1.58360, dated7/2009):

1. The Time Zone dropdown list no longer duplicates itself in multiple configuration mode when theuser selects an option and then deselects it.

2. The Fax Number now appears correctly in the column for devices that have one set.

3. The HP Color LaserJet CM6040 MFP Subsystem 66 Service Error now appears in GeneralAlerts listing.

4. Input Trays on third-party devices now show correct capacities.

5. The HP Color LaserJet CM6040 MFP Cover Open message no longer forces SuppliesAlerting.

6. Duplicate Alerts are no longer propagated as devices are added and removed from devicegroups with Alerts policies.

7. When selecting the Embedded Web Server folder under the Config tab on Device lists for theHP LaserJet 9040 and 9050 printers no longer displays the 'Error Reading Device Settingsmessage.

8. The System Name now appears as an option when using the Import from file option underConfigure Devices.

9. In Reports, duplicate entries no longer are included in the Event Log History report.

10. The client no longer crashes when working in the Alerts area.

11. For the HP Color LaserJet CM6030 and CM6040 printers, the System Contact object no longeruses the Contact Person object.

12. Duplicate Supplies Alerts no longer trigger when deleting or rediscovering a device.

13. Configuring Device Link Settings no longer causes other device configuration conflicts.

14. Device Data Collections are no longer treated as Partial when a non-default collection time(other than 12:00 am) is used.

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15. Reports now show Outgoing Fax Counts.

16. HP Officejets now have supplies correctly displayed in columns.

17. The Interim Report count of Total Color Pages now appears correctly for the HP ColorLaserJet CM2320fxi MFP.

18. The HP Color LaserJet 9500 MFP now displays accurate values for the Total Color PageCount column in the Device list.

19. Brother printers now correctly display Model Name.

20. In Reports, event code entries in the Event Log History report now match entries in the EventLog on the printer's Embedded Web Server page.

21. Protocol settings are now completed at the end of a configuration process in order to avoidconflicts with other configuration settings.

22. The Disable reverse DNS lookup field now appears correctly within the Kerberos configurationsection.

23. If configuring the Send to Network folder path with a duplicate folder name in a Configurationtemplate, a Duplicate folder error message is now displayed.

24. When performing Data Synchronization with other HP Web Jetadmin servers, User Definedvalues now correctly synchronize from the source host.

25. The Severity icon for third party devices is now displayed correctly.

26. For Fax Printing, the PIN can now be configured with a leading zero character.

Improvements and Fixes in earlier releases of HP Web Jetadmin 10.1:

1. Third party devices added to Data Collections no longer cause SNMP infinite loop activity. Thiswas seen in Active Tasks when these devices were in HP Web Jetadmin Data Collections.

2. The device email body setting (Config, Digital Sending, Email Message Text) now storescorrectly to Digital Send and MFP devices.

3. The device status control panel display text now appears correctly when devices are set todouble byte languages.

4. SMTP systems that don’t reply with HELO are now accepted (Tools > Options > Shared >Email > SMTP) when configuring the application for SMTP server settings.

5. Some non-HP devices now function correctly within the Data Collection feature.

NOTE: Enable serial number in a device list column for these devices. Once the serial numberis populated into HP Web Jetadmin, the Data Collection feature will allow these devices. Thisissue will be fixed in a newer release of HP Web Jetadmin.

6. Client “unexpected” errors resolved when editing Alerts templates using the Alerts Templatewizard.

7. Templates created by storing CM8060/50 Network Folder Setup details now store correctlyonto devices.

8. Device Utilization by User Reports now generate correctly for HP LaserJet 1320 and 2100models.

9. Supplies Alerts messages are now sent correctly to all email addresses listed withinsubscription settings.


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10. User Discovery permissions now correctly traverse an upgrade to newer HP Web Jetadminversions.

11. CM8060/8050 LDAP configuration now allows “_” and “-“ as valid characters. LDAPconfiguration also allows spaces as valid characters.

12. Clients no longer fail with “unexpected error” when you attempt to access Data Collections.

13. HP Web Jetadmin now successfully uploads CA certificates to HP Jetdirect print servers.Previously, it was reporting a false positive in the configuration result.

14. The HP SNMP Proxy now checks to ensure the SNMP Service is installed before it installs.

15. On the Troubleshoot tab under the Device list, the HP Support link now successfully displaythe appropriate product page for the device.

16. Third-party printers not showing a serial number can now be added to the Device UtilizationData Collection process for Reports.

17. Renaming an Alerts Subscription template no longer causes the template to be removed fromits associated Group Policy.

18. The client startup failure due to system.missingMethodException is now resolved.

19. HP Web Jetadmin 10.1 Upgrade: Some HP Web Jetadmin 10.1 upgrades resulted in non-started software components. The software now correctly handles internal differences betweenData Collection registration and base device data and components now start as expected.

20. HP Web Jetadmin 10.1 Installer: HP Web Jetadmin 10.1 service (HPWJA Service) is nowcorrectly using the working Microsoft Windows control set and the HP Web Jetadmin servicenow starts successfully.

NOTE: In some rare cases the current control set in Microsoft Windows is initiated from adifferent source than was assumed by earlier releases of HP Web Jetadmin.

21. New Secure Disk Features (Supporting Device Firmware Required): In an ongoing productinitiative, HP introduces a line of new of secure storage features for printer or MFP-based disks.(For details, see specific product documentation for supporting firmware and models.) Tosupport these new product features, the following enhancements have been added to HP WebJetadmin 10.1 Service Release 1.5:

● New column added for Filter Criteria: Secure Disk: indicates presence of a secure disk onthe device. Column supports Installed, Not Installed, or Not Supported.

● New Column added for Filter Criteria: Secure Disk Status: when secure disk is present,this column indicates Encypted, Not Encrypted, or Encrypted by another device, orExpected drive missing.

● New configuration option in the Security category for Secure Disk Encryption Mode: atthis time, the configuration option supports only Automatic and Manual functions.

22. New functionality! SNMP Trap Generator: now provides the ability to send alerts as industrystandard SNMP traps to be received by enterprise management solutions or ticketing systems.

23. New functionality! Alert logging: now, all processed alerts are placed in an alert log with auser-defined content.

24. New functionality! Columns have been enabled in the areas of Authentication, Kerberos,LDAP, SNMP Destination Trap Tables, DNS Servers, WINS Servers, and more.

25. Send to Network Folder: pre-defined folder settings are applied to device correctly fromtemplates .


26. Filter TCP/IP Config Method now provides Manual/Telnet/SNMP.

27. Send to Network Folder config now allows path to include $.

28. You can now enter a hostname for time server configuration.

29. The toner cartridge part number can now be selected in a Custom Alert email.

30. In Custom Alerts, the Value and Threshold are now correctly copied from a default SupplyLow template.

31. HP Web Jetadmin 10.1 now correctly informs you that an EWS password is needed on theCM8060/50 device when a password is not configured.

32. Tray2 information now works properly for HP LaserJet P2055dn, HP Color LaserJet CP3525,and HP Color LaserJet CM3530MFP devices.

33. Custom user-defined settings can now be exported using XML.

34. Reports are now generated correctly when running an Event Log History Report with thereport sub-type as Summary (Event Type) and a Report Interval of Yearly.

35. Historical RGP data now migrates correctly from HP Web Jetadmin 8.1 to 10.1.

36. Device serial numbers are now static and do not change. Serial numbers are used as an indexobject in the HP Web Jetadmin 10.1 database in order to make devices unique.

37. The Export to Database feature now stores User Defined configuration elements correctly toXML-formatted files.

38. In Device Utilization by User report, duplexed pages now appear correctly.

39. The File System category now appears correctly for the HP Digital Sender 9250C device.

40. The Secure Storage Erase now functions properly for the HP Digital Sender 9250C device.

41. Cloned Send to Network Folder pre-defined folders are now set correctly on the device.

42. Deleting Default Alerts Template in HP Web Jetadmin 10.1 can cause an Upgrade failure.HP Web Jetadmin upgrade now handles this correctly.

43. The display status window now correctly supports HP LaserJet 3055 devices.

44. The System Setup configuration item is now broken out into separate setup items. These areClearable Warnings and Show Network Address.

45. The Kerberos over SSL/Bind Method setting is now available for configuration option DigitalSending – Accessing the LDAP Server.

46. The Send to Network Folder configuration option now accepts spaces in the Folder Path field.

47. The Enable checkbox in the Send to Network Folder configuration option now becomeschecked on first configuration. Previously, this item failed to be enabled.

48. The HP LaserJet 3055 now reflects the correct device graphic within HP Web Jetadmin status.

49. The SMTP Gateway configuration option within the Digital Send configuration category nowcontains authentication settings.

50. Upload CA Certificate now appears for devices with HP Jetdirect models J7991E and J7949E.

51. The Color Copy Option configuration option now appears for HP Color LaserJet 9500MFP.

52. A memory issue was detected in HP Web Jetadmin 10.1 version 10.1.52747. A silent release(10.1.53182) was issued to address this problem.


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53. The Installer now detects and notifies user that 64 bit OS is not supported.

54. The Installer no longer stops abruptly on hosts where previous version service is stopped.

55. Client browse display notifies when service is not completely loaded or ready.

56. Several areas that had caused abnormal client terminations now work properly.

57. PC-Connected devices no longer show Microsoft or Adobe attributes.

58. PC-Connected devices no longer show two devices for the same device captured via WMI andHP SNMP Proxy Agent.

59. PC-Connected devices that only appeared after a service restart should now appear correctlywithout a service restart.

60. In Discovery settings, you can now Select All or Deselect All within IP Range and SpecifiedAddress.

61. Credentials are now retained and used correctly when stored in Discovery Templates.

62. Recurring schedules for Discovery now work properly.

63. The Create Discovery Template wizard is now launched properly.

64. Groups Policies now works effectively on the All Devices list.

65. Automatic Groups now handle device IP address changes properly.

66. Exporting Device List data:

● The performance has been greatly improved.

● You can now select Database Only, Device Only, Data Quality, and more.

● Data can now be stored on a server file.

67. You can now copy Device List text data into a client buffer.

68. You can now copy Device Status text data into a client buffer.

69. In Device Lists, column data elements now accurately represent device details.

70. Device List data no longer sticks at Unknown when large numbers of columns are enabled.

71. Device status no longer toggles from Device Communication Error to other states when thedevice name resolution is not possible.

72. Improvements have been made to Device polling. For more information, see Tools > Options.

73. For background polling, HP Web Jetadmin 10.1 proactively polls a minimal set of data from theAll Devices list even when clients are not logged in. This can be adjusted and even disabled inTools > Options.

74. Many improvements have been made in the area of Device Configuration, ConfigurationTemplates, and Device Credential interaction.

75. Fleet configuration of third party Authorization-manager solutions is now correctly exposed.

76. In Device Configuration, you can now Select All or Deselect All functionality within singledevice configuration

77. Many improvements have been made in Alerts for subscription performance and reliability.


78. Supplies Alerting polling has been improved. Now devices can be in a non-used state overweekends and holidays without changing the poll rate dramatically. This ensures timely suppliesalerts delivery.

79. Supplies Alerts now includes custom email formats.

80. Toner Out and Toner Low alerts are now available for third party devices that support theappropriate standard MIB objects.

81. Supplies Alerts are no longer generated for HP Edgeline products when the cover is opened.

82. Custom email messages for Alerts now populate the Active Directory column data when this isincluded in the message and when it exists in HP Web Jetadmin 10.1 device data.

83. In Help, Search now allows multiple words.

84. Devices having HP Jetdirect interface swap no longer cause duplicate devices.

85. Devices that are replaced into another or old device IP address are now handled correctly.

86. Serial numbers on non-HP devices supporting the appropriate standard MIB object are nowdisplayed properly.

87. MAC address anomaly when non-US operating system is no longer present.

88. In Tools > Options, you can now set the database memory usage.

89. The Application Log can now be set to archive to file in Tools > Options.

The following list explains the improvements made to the Reports area.

NOTE: The Reports area in HP Web Jetadmin has been completely re-written. Many features havebeen greatly improved. Reporting schemas have changed and can cause HP Web Jetadmin 10.0 to10.1 upgrades to seem like they take a long time. On 10.0 systems where data has been collectedover a long period of time for a large number of devices, upgrades should be planned carefully inorder to allow for this extra delay.

1. The types of Reports are easier to use and now match the types of Data Collection.

2. Data Collections now has improved accuracy for page counts and consumables tracking.

3. The length of time a report takes to be generated has been improved.

4. Improvements to the Anomalies Log include:

● Data Collection issues can be more easily captured in the Anomalies Log, which hasbeen enhanced to give you more information about why a Data Collection might havefailed.

● the actual Suspect Serial Number is now included.

● Redundant numbers of entries have been removed.

5. Report layouts are now more logical and easier to interpret.

6. Migrating historical data from a previous installation of HP Web Jetadmin is now easier.

7. Support has been added in Reports for new devices: HP Color LaserJet CP2025, HP ColorLaserJet CM2320, and HP OfficeJet Pro K5300.

8. The process for storing historical data in the database is now more efficient.

9. Issues that resulted in 0 page counts being displayed in Reports have been resolved.


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10. Device information now captured in Reports includes Install Date, Asset Number, DeviceDescription, and Device Group.

11. You can now copy Data Collection and Report Templates data to a new template.

12. In Data Collection, you can now capture Collection Time Zone, Server Collection Time, andStatus (indicating whether the data collection was successful or not).

13. You can now view the number of items in the Selected Devices List by hovering the mouseover the > or >> buttons.

14. Sample Reports now show realistic data.

15. Many Report Templates have been added for convenience.

16. The Reports window is now resizable.

17. Default Data Collection times can be defined by Data Collection types.

18. You can now perform an immediate Data Collection from any of the Data Collection pageswith the Collect Now feature.

19. You can now generate a report on-the-fly from any of the Data Collection pages with theGenerate Report feature.

20. The Graphing functionality has been removed but is being considered for redesign andimplementation in a future release of HP Web Jetadmin.

Device Support for HP Web Jetadmin 10.1HP Web Jetadmin 10.1 now supports this additional device:

● HP Designjet T620 and T620 Postscript

● HP DesignJet T770 and T770 Postrcript

● HP DesignJet T1200 and T1200 Postscript

● HP ScanJet 9000

● HP Color LaserJet CP5221, CP5221N, and CP5221DN





● HP Color LaserJet CP4020

● HP Color LaserJet CP4525

Device updates are installed using HP Web Jetadmin 10.1 install executable, which will re-releaseperiodically to provide new device support. The application installer can be run on any earlier versionof HP Web Jetadmin. If the devices for which these updates are targeted are discovered prior to theapplication update.

For more complete details about device support for HP Web Jetadmin 10.1, , visit http://www.hp.com/go/webjetadmin, navigate to the Self Help tab, and see the related Supported Devices whitepaper.

Please check here periodically for news about device updates and service releases. You can alsosubscribe to HP Subscriber Choice Alerts on www.hp.com.

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Device updates are installed using HP Web Jetadmin install executable, which will re-releaseperiodically to provide new device support.

Known IssuesThe following list of known issues are items that are being addressed in HP Web Jetadmin 10.1software teams. Look for more information regarding fixes and product enhancements in futurereleases of HP Web Jetadmin by checking this document regularly or by using HP Subscriber'sChoice Alerts on hp.com.

1. HP Web Jetadmin 10.1 and 10.2 are not collecting the correct page counts for the HP ColorLaserJet CP3525. It is anticipated this will be fixed in a follow-on Service Release.

2. Older HP printers, such as the HP LaserJet 4 series, may not have enough management objectsupport for HP Web Jetadmin 10.1 or 10.2 to be able to correctly distinguish device status. Insome cases, these printers may actually be discovered by the application but will always remainin Device Communication Error state within HP Web Jetadmin status. At this time, HP doesnot plan to address the issue.

3. When multiple firmware versions are loaded into HP Web Jetadmin 10.1 for a product, theFirmware tab's Recommended column shows Yes for more than one of the firmware versions.This happens if multiple firmware versions have been loaded into HP Web Jetadmin 10.1 for aselected printer. For a workaround, run the install twice or manually select the firmware to install.

NOTE: If you upgrade to HP Web Jetadmin 10.2, this issue will be resolved.

4. HP Web Jetadmin restricts the configuration of Company Name to 32 or less charactersdepending on the device model. A fix is expected in a future release.

5. All Devices list data appear representative of a newly discovered device on an old device. Oncethe new device is truly discovered, an old device will show new device data. At this time, this isexpected behavior. However, usability improvements are planned for a future release.

6. The Import/Export address book functionality does not closely match device EWS. A fix isexpected in a future release.

7. An HP Web Jetadmin client will not display localized text correctly when the workstationWindows installation is in one language and the desktop regional settings are in anotherlanguage. The usual behavior is that some text will display in one language while some text willdisplay in another language. At this time, HP is supporting localized clients when the desktopregional setting and the Windows install language are the same.

8. HP Web Jetadmin 10.1 performance gains are realized through adding hardware memory, usingmultiprocessor hosts, using high performance storage systems. Performance is also impactedby background tasks such as discovery or other processor intensive operations. Check for activebackground processes by using the Active Tasks Task Module located in the Overview nodeon the navigation tree.

9. Supplies alerts are subscribed to and logged for devices for which the alerts are not supported.For example: drum kit, fuser kit, etc. may appear enabled for devices that don’t support thesetypes of supplies. This issue will be addressed in a future release of HP Web Jetadmin software.

10. The HP LaserJet 1505n does not support password objects that allow HP Web Jetadmin toconfirm user knowledge of passwords. Because of this, passwords are not supported on this HPmodel.

11. The configuration item Address Book Management (under Digital Sending) requires the firstline in an imported file to be a header. To workaround this issue, use Microsoft XP Professionalor a newer supported operating client system.


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12. Third party devices that support the standard MIB item Supplies Colorant Table may have theirdevice supply detail represented in HP Web Jetadmin only if HP Web Jetadmin is able toprogrammatically determine supply names, types, levels, and so forth.

13. Some user preferences, window size, column size, and others may not be retained over areinstall or upgrade of this software.

14. Installing a signed certificate into Microsoft Windows Vista fails with error.

15. Devices can count Microsoft Windows test pages as color but these pages are tagged asmonochrome by the driver. This can cause a page count discrepancy between DeviceUtilization Reports and By User Reports.

16. Export XML and CSV Header compatibility with 8.x: HP Web Jetadmin 10.1 Device ListExporting feature uses non localized tag values within XML and CSV. In most cases, thesevalues are not be compatible with HP Web Jetadmin 8.1 and earlier releases of the software.

17. It is recommended to install localized .NET Framework to match the client workstation on whichHP Web Jetadmin 10.1 will be running.

18. HP Web Jetadmin 10.1 is currently only supported with HP Universal Print Driver 4.5. HP WebJetadmin 10.1 is bundled with HP Universal Print Driver 4.5 Postscript. The PCL versions areinstallable via .INF install functionality with they are obtained from the HP driver download portalat hp.com.

19. System up time column is not sorting correctly. This will be fixed in a future release.

20. Microsoft .NET Framework 3.0 Service Pack 1 for Microsoft Windows Vista is included in VistaService Pack 1 or, alternatively in .NET Framework 3.5. HP Web Jetadmin 10.1 installer will linkyou to a Microsoft website that only shows the .NET Framework 3.0 Service Pack 1redistributable for Microsoft Windows XP Professional and 2003 Server. Microsoft WindowsVista Service Pack 1 Five Language Standalone KB936330 should be referenced to find thisredistributable.

21. Deleting and blocking devices on a three-port HP Jetdirect EX print server results in differentserial numbers. Port 1 is blocked and the other two result in Error devices not found, but aresuccessfully removed from the All Device list. This issue will be fixed in a future release of thesoftware.

22. Discovery of HP Web Jetadmin server installation that was scheduled in HP Web Jetadmin 10.0will not be scheduled in HP Web Jetadmin 10.1 after a product update using the HP WebJetadmin 10.1 installer. There are HP Web Jetadmin 10.0 issues within the software that causethese items to be irretrievable by the update process. A fix will be put in place for this at somepoint in the future.

23. When migrating from HP Web Jetadmin 7.8/8.x, the Migration interface presented at first clientrun prompts for a password. If the user types the password incorrectly and then corrects it by are-prompt pop-up, the migration settings for Alerts and Reports data are bypassed. To recover,the user must uninstall HP Web Jetadmin 10.1 and then start the installer with theSettingsBundle.cab file anew. This is a known issue and will be addressed in a future release ofthe software.

24. Deleting devices with the Status tab enabled can cause a long delay for this task to complete.When deleting multiple devices, either navigate away from the Status tab or use the control toremove the tab functionality from the device list.

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Sensitive Device InformationIn some cases, HP Web Jetadmin sends sensitive information to the device. This information caninclude user and password detail such as device Digital Send features or other device securityfeatures that require credentials. In this case HP Web Jetadmin is sending the information using theSSL/TLS protocol. This protocol allows HP Web Jetadmin to send encrypted information to the deviceand prevents clear-text information from being 'sniffed' through a network trace utility. Whencommunicating with the device through the SSL/TLS protocol, HP Web Jetadmin uses certificatesstored on the printer's HP Jetdirect network interface. These certificates can be self-signed or theycan be signed by a verifiable certificate authority. At this time, HP Web Jetadmin does not check theauthenticity of certificates stored on the device; it simply uses the certificate when communicatingwith the device through the SSL/TLS protocol. This security limitation could be exploited, allowing un-authorized individuals access to sensitive information like user and password detail. Administratorsshould keep this in mind when managing sensitive device information using HP Web Jetadminsoftware.


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2 Legal Statements

Copyright November 2009. Microsoft Windows, and Windows 2000/XP are registered trademarks ofMicrosoft Corporation in the USA, and other countries/regions. All other brand and product names aretrademarks or registered trademarks of their respective companies. The information contained in thisdocument is subject to change without notice. HP makes no warranty of any kind with respect to thisinformation. HP specifically disclaims the implied warranty of merchantability and fitness for aparticular purpose. HP shall not be liable for any direct, indirect, incidental, consequential, or otherdamage alleged in conjunction with the furnishing or use of this information.

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HP Web Jetadmin 10.1 Release Notes Readme

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