HP 360X Maintenance

8/19/2019 HP 360X Maintenance

1/86

HP Pavilion x360 Convertible PC

Maintenance and Service GuideIMPORTANT! This document is intended forHP authorized service providers only.


2/86

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.

Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under license. Intel and Core areU.S. registered trademarks of IntelCorporation. Microsoft and WindowsareU.S. registered trademarks of MicrosoftCorporation. SD Logo is a trademark of itsproprietor.

The information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and services.Nothing herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained herein.

First Edition: June 2014

Document Part Number: 763525-001

Product notice

This guide describes features that arecommon to most models. Some features maynot be available on your computer.

Not all features are available in all editionsof Windows 8. This computer may requireupgraded and/or separately purchasedhardware, drivers, and/or software to takefull advantage of Windows 8 functionality.See for http://www.microsoft.com details.

http://www.microsoft.com/http://www.microsoft.com/


3/86

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,

such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contactthe skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the ACadapter comply with the user-accessible surface temperature limits defined by the InternationalStandard for Safety of Information Technology Equipment (IEC 60950).

iii


4/86

iv Safety warning notice


5/86

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Display ................................................................................................................................... 6

Buttons and speakers ................................................................................................................ 8

Keys ....................................................................................................................................... 9Lights .................................................................................................................................... 10

TouchPad .............................................................................................................................. 11

Left side ................................................................................................................................ 12

Right side .............................................................................................................................. 14

Bottom .................................................................................................................................. 15

3 Illustrated parts catalog .................................................................................................. 16

Locating the serial number, product number, and model number .................................................. 16

Computer major components ................................................................................................... 17Display assembly components ................................................................................................. 21

Miscellaneous parts ................................................................................................................ 22

Sequential part number listing .................................................................................................. 23

4 Removal and replacement preliminary requirements ...................................................... 29

Tools required ....................................................................................................................... 29

Service considerations ............................................................................................................ 29

Plastic parts ............................................................................................................ 29

Cables and connectors ............................................................................................ 29Grounding guidelines ............................................................................................................. 30

Electrostatic discharge damage ................................................................................. 30

Packaging and transporting guidelines ....................................................... 31

Workstation guidelines .............................................................. 31

5 Removal and replacement procedures ............................................................................ 33

Computer feet ........................................................................................................................ 33

v


6/86

Keyboard/top cover ............................................................................................................... 34

TouchPad .............................................................................................................................. 37

Battery .................................................................................................................................. 38

Hard drive ............................................................................................................................ 39

WLAN module ...................................................................................................................... 41

Audio/USB board .................................................................................................................. 43Fan ...................................................................................................................................... 44

Speakers ............................................................................................................................... 45

Power button board ................................................................................................................ 46

Display assembly ................................................................................................................... 47

Power connector cable ........................................................................................................... 55

System board ........................................................................................................................ 56

Heat sink .............................................................................................................................. 59

Memory module ..................................................................................................................... 61

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 63

Starting Setup Utility (BIOS) ..................................................................................................... 63

Updating the BIOS ................................................................................................................. 63

Determining the BIOS version ................................................................................... 63

Downloading a BIOS update .................................................................................... 64

Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 65

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 65

7 Specifications .................................................................................................................. 66

8 Backing up, restoring, and recovering ............................................................................ 67

Creating recovery media and backups ..................................................................................... 67

Creating HP Recovery media .................................................................................... 68

Restore and recovery .............................................................................................................. 69

Recovering using HP Recovery Manager .................................................................... 70

What you need to know ............................................................................ 70

Using the HP Recovery partition (select models only) ..................................... 71

Using HP Recovery media to recover .......................................................... 71

Changing the computer boot order ............................................................. 71

Removing the HP Recovery partition (select models only) .............................................. 72

9 Power cord set requirements .......................................................................................... 73

Requirements for all countries .................................................................................................. 73

Requirements for specific countries and regions ......................................................................... 73

vi


7/86

10 Recycling ...................................................................................................................... 75

Index ................................................................................................................................. 76

vii


8/86

viii


9/86

1 Product description

Category Description Computer modelsequipped with an AMD processor

Computer modelsequipped with an

Intel processor

Product Name HP Pavilion x360 Convertible PC × ×

Processor ● AMD® A8-6410 2.00-GHz

(SC turbo up to 2.40-GHz)processor (1600-MHz FSB,2.00-MB L2 cache,quad core, 15 W)

● AMD A6-6310 1.80-GHz(SC turbo up to 2.40-GHz)processor (1600-MHz FSB,2.00-MB L2 cache,quad core, 15 W)

×

● Intel® Core® i5-4210U1.70-GHz (SC turbo up to2.70-GHz) processor

(1600-MHz FSB, 3.00-MBL3 cache, dual core, 15 W)

● Intel Core i3-4030U 1.90-GHz processor (1600-MHzFSB, 3.00-MB L3 cache,dual core, 15 W)

×

Chipset AMD integrated soldered-on-circuit (SOC) fusion controllerhub (FCH)

×

Intel integrated SOC FCH ×

Graphics Internal Graphics: AMD

Radeon™ R5 Graphics oncomputer models equipped withan AMD A8-6410 processor;

AMD Radeon R4 Graphics oncomputer models equipped withan AMD A6-6310 processor;

Support for DX11, HD decode,and HDMI

×

1


10/86



Intel processor

Graphics (continued) Internal Graphics: Intel HDGraphics 4400

Support for DX11, HD decode,and HDMI

×

Panel 13.3-in (1368×768), AntiGlare,high-definition (HD), light-emittingdiode (LED), low-voltagedifferntial-signalling (LVDS),

WUXGA, TouchScreen with flushglass and MultiTouch enabled;16:9 ultra-wide aspect ratio;typical brightness: 200 nits;ultraslim (2.5-mm)

× ×

Memory 2 SODIMM slots

DDR3L-1600MHzSupport for DDR3L-1600MHz

Support for dual channel

Supports up to 8096-MBmaximum on-board systemmemory

× ×

2 Chapter 1 Product description


11/86



Intel processor

Hard drive Support for 6.35-cm (2.5-in)hard drives in 7.2-mm (.28-in)and 7.0-mm (.28-in) thicknesses

Support for Accelerometer harddrive protection

Support for the following singlehard drive configurations:

● 1-TB, 5400-rpm, 7.2-mm

● 750-GB, 5400-rpm, 7.2-mm

● 500-GB, 5400-rpm, 7.0-mm

Support for 500-GB, 5400-rpm,7.0-mm + 8-GB NAND Hybrid

hard drive

Support for M2 SATA-3 nextgeneration form factor (NGFF)solid-state drives in the followingconfigurations:

● 256-MB multi-level cell(MLC)

● 256-MB triple-level cell(TLC)

● 128-MB (MLC)

● 128-MB (TLC)

× ×

Optical drive 9.5-mm tray load, SATA,external, USB, DVD±RW DLSuperMulti Drive

× ×

Audio and video Webcam: HP TrueVision HD,fixed (no tilt), with activity light,1280×720 by 30 framesper second

Dual digital microphones withappropriate echo-cancellationand noise-suppression software

Beats audio

Two speakers

× ×

Sensors Accelerometer

eCompass

Gyroscope

× ×

3


12/86



Intel processor

Ethernet Integrated 10/100 networkinterface card (NIC)

× ×

Wireless Integrated wireless local areanetwork (WLAN) options by wayof wireless module

One built-in WLAN antenna (indisplay assembly)

Support for the following WLANmodules:

● Intel Dual Band Wireless-AC3160 802.11ac 1×1 WiFi+ BT 4.0 Combo Adapter

● Qualcomm Atheros

AR9565 802.11b/g/n1×1 WiFi + BT 4.0 Combo

Adapter

× ×

External media cards HP multiformat Micro DigitalMedia Reader Slot with push-push technology. Reads datafrom and writes data to digitalmemory cards such as SecureDigital (SD).

× ×

Ports ● AC adapter HP Smart plug(4.5mm barrel)

● Audio: one combo audio-out (headphone)/audio-in(microphone) jack, supportsjack auto-detection

● High-definition multimediainterface (HDMI) v.1.4,supporting up to 1080p,1920×1080 at 60 Hz

● RJ45/Ethernet

● USB 3.0 (2)

● USB 2.0

× ×

4 Chapter 1 Product description


13/86



Intel processor

Keyboard/pointingdevices

Full-size, textured, chiclet-stylekeyboard,

Touchpad requirements:

● Clickpad with image sensor

● Taps enabled as default

● Multi-touch gestures enabled

● Ability to turn on and off

● Support for Microsoft® Windows® 8.1 modernTouchPad gestures

● Support for PS/2, SMBus

● Default on for 2-finger scrolland pinch

× ×

Power requirements Support for 65-W HP Smartadapter (non-PFC, EM, 3-wire,4.5-mm) and 45-W HP Smartadapter (non-PFC, RC, 3-wire,4.5-mm) AC adapters

Support for a 3-cell, 43-WHr,2.83-AHr, Li-ion battery (includescable)

× ×

Security Support for security cable lock

Support for Trust Platfom Module(TPM)

× ×

Operating system Microsoft Windows 8.1Standard

× ×

Serviceability End user replaceable parts: AC adapter

× ×

5


14/86

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some modelsallow you to video conference and chat online using streamingvideo. To use the webcam, from the Start screen, typecamera, and then select Camera from the list

of applications.

6 Chapter 2 External component identification


15/86


(5) Windows button Returns you to the Start screen from an open app or the Windows desktop.

NOTE: Pressing the Windows button again will return you tothe previous screen.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately aroundthe antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and

then select the HP Support Assistant app.

Display 7


16/86

Buttons and speakers


(1) Power button ● When the computer is off, press the button to turn onthe computer.

● When the computer is on, press the button briefly toinitiate Sleep.

● When the computer is in the Sleep state, press the buttonbriefly to exit Sleep.

● When the computer is in Hibernation, press the buttonbriefly to exit Hibernation.

CAUTION: Pressing and holding down the power buttonwill result in the loss of unsaved information.

If the computer has stopped responding and Windowsshutdown procedures are ineffective, press and hold thepower button down for at least 5 seconds to turn offthe computer.

To learn more about your power settings, see your poweroptions. From the Start screen, type power, select Power

and sleep settings, and then select Power and sleepfrom the list of applications.

(2) Speakers (2) Produce sound.



17/86

Keys


(1) esc key Displays system information when pressed in combination withthe fn key.

(2) fn key Executes frequently used system functions when pressed incombination with the b key or the esc key.

(3) Windows key Returns you to the Start screen from an open app or the Windows desktop.

NOTE: Pressing the Windows key again will return you tothe previous screen.

(4) Action keys Execute frequently used system functions.

Keys 9


18/86

Lights


(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, apowersaving state. The computer shuts off power to thedisplay and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation isa power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the keys to allcapital letters.

(3) Mute light ● Amber: Computer sound is off.

● Off: Computer sound is on.



19/86

TouchPad


(1) TouchPad zone Reads your finger gestures to move the pointer or activateitems on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 11


20/86

Left side


(1) Power button ● When the computer is off, press the button to turn onthe computer.

● When the computer is on, press the button briefly toinitiate Sleep.

● When the computer is in the Sleep state, press the buttonbriefly to exit Sleep.

● When the computer is in Hibernation, press the buttonbriefly to exit Hibernation.

CAUTION: Pressing and holding down the power buttonwill result in the loss of unsaved information.

If the computer has stopped responding and Windowsshutdown procedures are ineffective, press and hold thepower button down for at least 5 seconds to turn offthe computer.

To learn more about your power settings, see your poweroptions. From the Start screen, type power, select Power

and sleep settings, and then select Power and sleepfrom the list of applications.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,external drive, printer, scanner or USB hub.



21/86


(4) Audio-out (headphone)/Audio-in(microphone) jack

Connects optional powered stereo speakers, headphones,earbuds, a headset, or a television audio cable. Also connectsan optional headset microphone. This jack does not supportoptional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.For additional safety information, refer to the Regulatory,Safety, and Environmental Notices. To access this guide, fromthe Start screen, type support, and then select the HP

Support Assistant app.

NOTE: When a device is connected to the jack, thecomputer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductorconnector that supports both audio-out (headphone) andaudio-in (microphone).

(5) Volume button Controls speaker volume.

To decrease speaker volume, press the – edge of the button.

To increase speaker volume, press the + edge of the button.

Left side 13


22/86

Right side


(1) Hard drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked thehard drive.

(2) Memory card reader Reads optional memory cards that store, manage, share, oraccess information.

To insert a card: Hold the card label-side up, with connectorsfacing the slot, insert the card into the slot, and then push in onthe card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

(3) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, suchas a keyboard, mouse, external drive, printer, scanner orUSB hub.

(4) HDMI port Connects an optional video or audio device, such as ahighdefinition television, any compatible digital or audiocomponent, or a high-speed HDMI device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(6) AC adapter light ● On: The AC adapter is connected and the batteryis charged.

● Off: The computer is using battery power.

(7) Power connector Connects an AC adapter.

(8) Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it maynot prevent the computer from being mishandled or stolen.



23/86

Bottom


(1) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.

(2) Speakers (2) Produce sound.

Bottom 15


24/86

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your computer, go to http://partsurfer.hp.com, select your country or region, andthen follow the on-screen instructions.

Locating the serial number, product number, and

model numberThe product name (1), serial number (2), product number (3), warranty information (4), and modelname (5) are located on the bottom of the computer. You may need this information when you travelinternationally or when you contact support.

16 Chapter 3 Illustrated parts catalog

http://partsurfer.hp.com/http://partsurfer.hp.com/


25/86

Computer major components

Computer major components 17


26/86

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assemblyspare part information, see Display assembly components on page 21.

(2) TouchPad (includes cable):

For use only on computer models equipped with an AMD processor 774393-001

For use only on computer models equipped with an Intel processor 783028-001

(3) Keyboard/top cover (includes keyboard cable):

For use on all computer models:

For use in Canada 767823-DB1

For use in the Czech Republic and Slovakia 767823-FL1

For use in Denmark, Finland, and Norway 767823-DH1

For use in France 767823-051

For use in Germany 767823-041

For use in Latin America 767823-161

For use in the Netherlands 767823-B31

For use in Russia 767823-251

For use in Spain 767823-071

For use in Switzerland 767823-BG1

For use in the United Kingdom and Singapore 767823-031

For use in the United States 767823-001

For use only on computer models equipped with an Intel processor:

For use in Belgium 767823-A41

For use in Bulgaria 767823-261

For use in Greece 767823-151

For use in Hungary 767823-211

For use in Israel 767823-BB1

For use in Italy 767823-061

For use in Portugal 767823-131

For use in Romania 767823-271

For use in Saudi Arabia 767823-171

For use in Slovenia 767823-BA1

For use in Turkey 767823-141

(4) Fan (includes cable) 768021-001

(5) System board (includes a graphics subsystem with UMA memory and replacement thermal material):



27/86


Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W) and the Windows 8 Standardoperating system

769075-501

Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W) and a non-Windows 8Standard operating system

769075-001

Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem withUMA memory, and the Windows 8 Standard operating system

769076-501

Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem withUMA memory, and a non-Windows 8 operating system

769076-001

Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8Standard operating system

767820-501

Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and a non-

Windows 8 operating system

767820-001

Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MBL3 cache, dual core, 15 W) and the Windows 8 Standard operating system

767822-501

Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MBL3 cache, dual core, 15 W) and a non-Windows 8 operating system

767822-001

(6) Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips):



(7) Audio/USB board (includes audio jack, cable, and USB port) 768011-001

(8) Memory modules (2, PCL3, 12800, 1600-MHz):

8 GB 693374-005

4 GB 691740-005

2 GB 691739-005

(9) Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005

(10) WLAN module:

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter foruse only on computer models equipped with an Intel processor

710662-005

Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter foruse on all computer models

733476-005

(11) Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter):

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit,spare part number 783027-001.

1-TB, 5400-rpm 762990-005

Computer major components 19


28/86


750-GB, 5400-rpm 752099-005

500-GB, 5400-rpm 683802-006

500-GB, 5400-rpm, Hybrid 8-GB 732000-005

(12) Power connector cable 768012-001

(13) Speakers (includes left and right speakers and cables) 768024-001

(14) Power button board (includes cable) 768009-001

(15) Bottom cover:

For use only on computer models equipped with an AMD processor:

In natural silver finish for use in Europe, the Middle East, and Africa 784138-001

In natural silver finish for use in Latin America and North America 784139-001

In vibrant red finish for use in Europe, the Middle East, and Africa 784136-001

In vibrant red finish for use in Latin America and North America 784137-001


In natural silver finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe,the Middle East, and Africa

785449-001

In natural silver finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter inLatin America and North America

785451-001

In natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Europe, the

Middle East, and Africa

784130-001

In natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Latin Americaand North America

768016-001

In vibrant red finish for use only on computer models equipped with an Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe, theMiddle East, and Africa

785448-001

In vibrant red finish for use only on computer models equipped with an Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Latin Americaand North America

785450-001

In vibrant red finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Europe, theMiddle East, and Africa

784129-001

In vibrant red finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Latin Americaand North America

768015-001

Rubber Kit (not illustrated, includes bottom cover screw covers, computer feet, and display bezel screw covers):



29/86


For use only on computer models in natural silver finish 768019-001

For use only on computer models in vibrant red finish 768018-001

Display assembly components

Item Description Spare part number

(1) Display bezel screw covers: The display bezel screw covers are included in the Rubber Kits, spare partnumbers 768019-001 (for use only on computer models in natural silver finish) and 768018-001 (for use only oncomputer models in vibrant red finish).

(2) Display panel 13.3-in, AG, HD, WLED, TouchScreen (includes display bezel) 768042-001

(3) Display panel cable 768031-001

(4) Webcam/microphone module ( includes double-sided adhesive) 768040-001

(5) Antenna Kit (includes wireless antenna cables and transceivers) 768033-001

Display assembly components 21


30/86

Item Description Spare part number

(6) Display Hinge Kit (includes left and right display hinges) 768036-001

(7) Display hinge covers (includes left and right display hinge covers):

In natural silver finish 768038-001

In vibrant red finish 768037-001

(8) Display back cover

In natural silver finish 768030-001

In vibrant red finish 768029-001

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) for use only on computer modelsequipped with an Intel processor

714657-001

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models 741727-001

HP 14-in value sleeve 781917-001

HP HDMI-to-VGA adapter 701943-001

HP synaptics active pen 773175-001

HP USB external DVD-RW Drive 747080-001

Power cord (3-pin, black, 1.00-m):


For use in Argentina 755530-D01

For use in Denmark 755530-081

For use in Europe 755530-021


For use in North America 755530-001

For use in Switzerland 755530-111

For use in the United Kingdom and Singapore 755530-031


For use in Australia 755530-011

For use in India 755530-D61

For use in Israel 755530-BB1



31/86

Component Spare part number

For use in the People's Republic of China 755530-AA1

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

Rubber Kit (includes bottom cover screw covers, computer feet, and display bezel screw covers)

For use only on computer models in natural silver finish 768019-001

For use only on computer models in vibrant red finish 768018-001

Screw Kit 768041-001

Sequential part number listingSpare part number Description

683802-006 500-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard driveconnector adapter)

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard DriveHardware Kit, spare part number 768020-001.

691739-005 2-GB memory module (PCL3, 12800, 1600-MHz)



701943-001 HP HDMI-to-VGA adapter

710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for useonly on computer models equipped with an Intel processor

714657-001 65-W HP Smart adapter for use only on computer models equipped with an Intel processor (non-PFC, EM, 3-wire, 4.5-mm)

732000-005 500-GB, 5400-rpm, SATA, Hybrid 8-GB, 7.0-mm hard drive (does not include hard drive bracketor hard drive connector adapter)

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive

Hardware Kit, spare part number 768020-001.

733476-005 Qualcomm Atheros AR9565 802.11 bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use onall computer models

741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models

747080-001 HP USB external DVD-RW Drive

Sequential part number listing 23


32/86

Spare part number Description

752099-005 750-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard driveconnector adapter)


755530-001 Power cord for use on all computer models in North America (3-pin, black, 1.00-m)

755530-011 Power cord for use only on computer models equipped with an Intel processor in Australia (3-pin,black, 1.00-m)

755530-021 Power cord for use on all computer models in Europe (3-pin, black, 1.00-m)

755530-031 Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black,1.00-m)

755530-061 Power cord for use on all computer models in Italy (3-pin, black, 1.00-m)

755530-081 Power cord for use on all computer models in Denmark (3-pin, black, 1.00-m)

755530-111 Power cord for use on all computer models in Switzerland (3-pin, black, 1.00-m)

755530-201 Power cord for use only on computer models equipped with an Intel processor in Thailand (3-pin,black, 1.00-m)

755530-AA1 Power cord for use only on computer models equipped with an Intel processor in the People'sRepublic of China (3-pin, black, 1.00-m)

755530-AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan (3-pin,black, 1.00-m)

755530-AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea (3-pin, black, 1.00-m)

755530-AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3-

pin, black, 1.00-m)

755530-BB1 Power cord for use only on computer models equipped with an Intel processor in Israel (3-pin,black, 1.00-m)

755530-D01 Power cord for use on all computer models in Argentina (3-pin, black, 1.00-m)

755530-D61 Power cord for use only on computer models equipped with an Intel processor in India (3-pin,black, 1.00-m)

761230-005 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)

762990-005 1-TB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard driveconnector adapter)


767763-001 128-GB, SATA-3, multi-level cell, solid-state drive (for use only on computer models equipped withan Intel processor)

767764-001 128-GB, SATA-3, triple-level cell, solid-state drive (for use only on computer models equipped withan Intel processor)

767820-001 System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem withUMA memory, and a non-Windows 8 operating system (includes replacement thermal material)



33/86


767820-501 System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem withUMA memory, and the Windows 8 Standard operating system (includes replacementthermal material)

767822-001 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8operating system (includes replacement thermal material)

767822-501 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 8Standard operating system (includes replacement thermal material)

767823-001 Keyboard/top cover with metallic finish for use on all computer models in the United States(includes keyboard cable)

767823-031 Keyboard/top cover with metallic finish for use on all computer models in the United Kingdom andSingapore (includes keyboard cable)

767823-041 Keyboard/top cover with metallic finish for use on all computer models in Germany (includes

keyboard cable)

767823-051 Keyboard/top cover with metallic finish for use on all computer models in France (includeskeyboard cable)

767823-061 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Italy (includes keyboard cable)

767823-071 Keyboard/top cover with metallic finish for use on all computer models in Spain (includeskeyboard cable)

767823-131 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Portugal (includes keyboard cable)

767823-141 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Turkey (includes keyboard cable)

767823-151 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Greece (includes keyboard cable)

767823-161 Keyboard/top cover with metallic finish for use on all computer models in Latin America (includeskeyboard cable)

767823-171 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Saudi Arabia (includes keyboard cable)

767823-211 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Hungary (includes keyboard cable)

767823-251 Keyboard/top cover with metallic finish for use on all computer models in Russia (includeskeyboard cable)

767823-261 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Bulgaria (includes keyboard cable)

767823-271 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Romania (includes keyboard cable)

767823-A41 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Belgium (includes keyboard cable)



34/86


767823-B31 Keyboard/top cover with metallic finish for use on all computer models in the Netherlands(includes keyboard cable)

767823-BA1 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Slovenia (includes keyboard cable)

767823-BB1 Keyboard/top cover with metallic finish for use only on computer models equipped with an Intelprocessor in Israel (includes keyboard cable)

767823-BG1 Keyboard/top cover with metallic finish for use on all computer models in Switzerland (includeskeyboard cable)

767823-DB1 Keyboard/top cover with metallic finish for use on all computer models in Canada (includeskeyboard cable)

767823-DH1 Keyboard/top cover with metallic finish for use on all computer models in Denmark, Finland, andNorway (includes keyboard cable)

767823-FL1 Keyboard/top cover with metallic finish for use on all computer models in the Czech Republic andSlovakia (includes keyboard cable)

768009-001 Power button board (includes cable)

768011-001 Audio/USB board (includes cable)

768012-001 Power connector cable

768015-001 Bottom cover in vibrant red finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in North America andLatin America

768016-001 Bottom cover in natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in North America andLatin America

768018-001 Rubber Kit for use only on computer models in vibrant red finish

768019-001 Rubber Kit for use only on computer models in natural silver finish

768020-001 Hard Drive Hardware Kit ( includes hard drive bracket and hard drive connector adapter)

768021-001 Fan (includes cable)

768022-001 Heat sink for use only on computer models equipped with an Intel processor (includes replacementthermal material and 4 captive screws, secured by C-clips)

768024-001 Speaker (includes left and right speakers and cables)

768029-001 Display back cover in vibrant red finish

768030-001 Display back cover in vibrant natural silver

768031-001 Display panel cable

768033-001 Antenna Kit (includes wireless antenna cables and transceivers)

768036-001 Display Hinge Kit (includes left and right display hinges)

768037-001 Display hinge cover in vibrant red finish (includes left and right display hinge covers)

768038-001 Display hinge cover in natural silver finish (includes left and right display hinge covers)



35/86


768040-001 Webcam/microphone module (includes double-sided adhesive)

768041-001 Screw Kit

768042-001 13.3-in, AG, HD, WLED, TouchScreen display panel (includes display bezel)

769075-001 System board equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory,and a non-Windows 8 operating system (includes replacement thermal material)

769075-501 System board equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory,and the Windows 8 Standard operating system (includes replacement thermal material)

769076-001 System board equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory,and a non-Windows 8 operating system (includes replacement thermal material)

769076-501 System board equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory,

and the Windows 8 Standard operating system (includes replacement thermal material)

769236-001 Heat sink for use only on computer models equipped with an AMD processor (includesreplacement thermal material and 4 captive screws, secured by C-clips)

773175-001 HP synaptics active pen

774393-001 TouchPad for use only on computer models equipped with an AMD processor (includes cable)

774545-001 Solid-state Drive Hardware Kit (for use only on computer models equipped with an Intel processor)

781917-001 HP 14-in value sleeve

781942-001 256-GB, SATA-3, multi-level cell, solid-state drive (for use only on computer models equipped withan Intel processor)

781943-001 256-GB, SATA-3, triple-level cell, solid-state drive (for use only on computer models equipped withan Intel processor)

783028-001 TouchPad for use only on computer models equipped with an Intel processor (includes cable)

784129-001 Bottom cover in vibrant red finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Europe, the Middle East,and Africa

784130-001 Bottom cover in natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter in Europe, the Middle East,and Africa

784136-001 Bottom cover in vibrant red finish for use only on computer models equipped with an

AMD processor in Europe, the Middle East, and Africa

784137-001 Bottom cover in vibrant red finish for use only on computer models equipped with an AMD processor in Latin America and North America

784138-001 Bottom cover in natural silver finish for use only on computer models equipped with an AMD processor in Europe, the Middle East, and Africa

784139-001 Bottom cover in natural silver finish for use only on computer models equipped with an AMD processor in Latin America and North America



36/86


785448-001 Bottom cover in vibrant red finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe, theMiddle East, and Africa

785449-001 Bottom cover in natural silver finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe, theMiddle East, and Africa

785450-001 Bottom cover in vibrant red finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Latin America andNorth America

785451-001 Bottom cover in natural silver finish for use only on computer models equipped with an Intel DualBand Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Latin America andNorth America



37/86

4 Removal and replacementpreliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screw driver

● Magnetic screw driver

● Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind duringdisassembly and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and allaccompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.Use care when handling the plastic parts. Apply pressure only at the points designated in themaintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations duringthe reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseator seat the cables during removal and insertion. Handle cables by the connector whenever possible. Inall cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way thatthey cannot be caught or snagged by parts being removed or replaced. Handle flex cables withextreme care; these cables tear easily.

Tools required 29


38/86

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

determine the degree of sensitivity. Networks built into many integrated circuits provide someprotection, but in many cases, ESD contains enough power to alter device parameters or meltsilicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices ormicrocircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout anormal cycle. Or the device may function normally for a while, then degrade in the internal layers,reducing its life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internalcomponents, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines describedin this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as lit tle as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

30 Chapter 4 Removal and replacement preliminary requirements


39/86

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging ornonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure thatmechanized equipment used for moving materials is wired to ground and that proper materialsare selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate

electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded toolsand equipment.

● Use conductive field service tools, such as cutters, screw drivers, and vacuums.

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handlethese items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 31


40/86

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible strapswith a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,

use alligator clips to connect a wrist strap.

● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)can be used at standing workstations and are compatible with most types of shoes or boots. Onconductive floors or dissipative floor mats, use foot straps on both feet with a minimum of onemegohm resistance between the operator and ground. To be effective, the conductive must beworn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

32 Chapter 4 Removal and replacement preliminary requirements


41/86

5 Removal and replacementprocedures

NOTE: This chapter provides removal and replacement procedures for Authorized Service Provideronly components. Components described in this chapter should only be accessed by an authorizedservice provider. Accessing these components can damage the computer or void the warranty.

There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing thecomputer. Make special note of each screw size and location during removal and replacement.

NOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your computer, go to http://partsurfer.hp.com, select your country or region, andthen follow the on-screen instructions.

Computer feet

The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the bottomcover in the locations illustrated below. The feet are included in the Rubber Kits, spare part numbers

768019-001 (for use on computers in natural silver finish) and 768018-001 (for use on computers invibrant red finish).

Computer feet 33

http://partsurfer.hp.com/http://partsurfer.hp.com/


42/86

Keyboard/top cover

For use in country or region Spare part number For use in country or region Spare part number


For use in Canada 767823-DB1 For use in the Netherlands 767823-B31

For use in the Czech Republicand Slovakia

767823-FL1 For use in Russia 767823-251

For use in Denmark, Finland,and Norway

767823-DH1 For use in Spain 767823-071

For use in France 767823-051 For use in Switzerland 767823-BG1

For use in Germany 767823-041 For use in the United Kingdomand Singapore

767823-031

For use in Latin America 767823-161 For use in the United States 767823-001

For use only on computer models equipped with anIntel processor:


For use in Belgium 767823-A41 For use in Portugal 767823-131

For use in Bulgaria 767823-261 For use in Romania 767823-271

For use in Greece 767823-151 For use in Saudi Arabia 767823-171

For use in Hungary 767823-211 For use in Slovenia 767823-BA1

For use in Israel 767823-BB1 For use in Turkey 767823-141

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

NOTE: When replacing the keyboard/top cover, be sure that the TouchPad assembly (see TouchPadon page 37) is removed from the defective keyboard/top cover and installed on the replacementkeyboard/top cover.

Remove the keyboard/top cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the two computer rear feet (1).

34 Chapter 5 Removal and replacement procedures


43/86

4. Remove the three screw covers (2).

The computer rear feet and the screw covers are included in the Rubber Kit, spare part number768044-001.

5. Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to thebottom cover.

6. Turn the computer right side up, with the front toward you.

Keyboard/top cover 35


44/86

7. Open the computer.

CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in thenext step. There are 2 ribbon cables connecting the keyboard/top cover to the system board thatcan be damaged if too much separation is achieved.

8. Lift the front edge (1) of the keyboard/top cover until it (2) separates from the bottom cover.

9. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, andthen disconnect the TouchPad cable from the system board.

10. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect thekeyboard cable from the system board.

11. Remove the keyboard/top cover.

Reverse this procedure to install the keyboard/top cover.



45/86

TouchPad

NOTE: The TouchPad spare part kit includes the TouchPad cable.

Description Spare part number



Before removing the TouchPad, follow these steps:



3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 34).

Remove the TouchPad:

1. Turn the keyboard/top cover upside down with the front toward you.

2. Remove the two Philllips PM1.9×2.4 broad head screws (1) that secure the TouchPad to thekeyboard/top cover.

NOTE: When removing the TouchPad, make sure the cable is released through the opening (2)in the keyboard/top cover.

TouchPad 37


46/86

3. Remove the TouchPad and cable (3) by releasing them from the top surface of the keyboard/top cover.

4. Remove the TouchPad.

Reverse this procedure to install the TouchPad.

Battery


Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.


Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Release the ZIF connector (2) to which the audio/USB board cable is attached, and thendisconnect the audio/USB board cable from the system board.



47/86

3. Detach the audio/USB board cable (3) from the battery. (The audio/USB board cable is attachedto the battery with double-sided adhesive.)

4. Remove the two PM2.4×5.7 screws (4) that secure the battery to the bottom cover.

5. Lift the right side of the battery (5) until it rests at an angle.

6. Remove the battery (6) by sliding it up and to the right.

Reverse this procedure to install the battery.

Hard driveNOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connectoradapter. The hard drive bracket and hard drive connector adapter are included in the Hard DriveHardware Kit, spare part number 768020-001.


1-TB, 5400-rpm 762990-005

750-GB, 5400-rpm 752099-005

500-GB, 5400-rpm 683802-006

500-GB, 5400-rpm, Hybrid 8-GB 732000-005

Before removing the hard drive, follow these steps:



Hard drive 39


48/86



5. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the hard drive:1. Release the ZIF connector (1) to which the hard drive cable is attached, and then disconnect the

hard drive cable from the system board.

2. Remove the two PM2.4×3.8 screws (2) that secure the hard drive to the bottom cover.

3. Remove the hard drive (3).

4. If it is necessary to replace the hard drive bracket, release the sides (1) of the bracket from thehard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive.



49/86

5. If it is necessary to replace the hard drive connector adapter, slide the adapter (3) off of the frontend of the hard drive.

Reverse this procedure to reassemble and install the hard drive.

WLAN module


Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for use on allcomputer models

733476-005

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter for use only oncomputer models equipped with an Intel processor

710662-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wirelessmodule authorized for use in the computer by the governmental agency that regulates wireless devicesin your country or region. If you replace the module and then receive a warning message, remove themodule to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:



WLAN module 41


50/86




Remove the WLAN module:1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminallabeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminallabeled “2”.

2. Remove the Phillips PM2.4×3.8 screw (2) that secures the WLAN module to the bottom cover.(The WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion of the WLAN module into the WLAN module slot.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module,protective sleeves should be installed on the antenna connectors, as shown in the following illustration.



51/86

Reverse this procedure to install the WLAN module.

Audio/USB board


Audio/USB board (includes audio jack, cable, and USB port) 768011-001

Before removing the audio/USB board, follow these steps:



3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.



Remove the audio/USB board:

1. Release the ZIF connector (1) to which the audio/USB board cable is attached, and thendisconnect the audio/USB board cable from the system board.

2. Detach the audio/USB board cable (2) from the battery. (The audio/USB board cable is attachedto the battery with double-sided adhesive.)

3. Disconnect the speaker cable (3) from the audio/USB board.

4. Remove the Phillips PM2.4×3.7 screw (4) that secures the audio/USB board to the bottom cover.

5. Lift the right edge of the audio/USB board (5) and swing it up until it rests at an angle.

Audio/USB board 43


52/86

6. Remove the audio/USB board (6) by sliding it up and to the right at an angle.

Reverse this procedure to install the audio/USB board.

Fan


Fan (includes cable) 768021-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side ofthe computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperaturesensor and is designed to turn on automatically when high temperature conditions exist. Theseconditions are affected by high external temperatures, system power consumption, powermanagement/battery conservation configurations, battery fast charging, and software requirements.Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.




5. Remove the battery (see Battery on page 38).



53/86

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM2.4×5.7 screws (2) that secure the fan to the bottom cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

Speakers


Speakers (include left and right speakers and cables) 768024-001

Before removing the speakers, follow these steps:






6. Remove the audio/USB board (see Audio/USB board on page 43).

Speakers 45


54/86

Remove the speakers:

1. Remove the two Phillips PM2.4×3.7 screws (1) that secure the speakers to the bottom cover.

2. Release the speakers cables from the retention clips (2) built into the bottom cover.

3. Remove the speakers (3).

Reverse this procedure to install the speakers.

Power button board


Power button board (includes cable) 768009-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.2. Disconnect all external devices connected to the computer.






55/86

Remove the power button board:

1. Release the ZIF connector (1) to which the power button board cable is attached, and thendisconnect the power button board cable from the system board.

2. Remove the Phillips PM2.4×3.7 screw (2) that secures the power button board to thebottom cover.

3. Remove the power button board (3) and cable.

Reverse this procedure to install the power button board.

Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For display assembly sparepart information, see the individual removal subsections.

Before removing the display assembly, follow these steps:



3. Disconnect all external devices from the computer.4. Remove the keyboard/top cover (see Keyboard/top cover on page 34).


Display assembly 47


56/86

Remove the display assembly:

1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnectthe display panel cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminallabeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminallabeled “2”.

3. Release the ZIF connector (3) to which the display TouchScreen cable is attached, and thendisconnect the display TouchScreen cable from the system board.

4. Release the display TouchScreen cable from the routing clip (4) built into the bottom cover.

5. Remove the three Phillips PM2.5×5.7 screws (1) and the Phillips PM2.5×3.3 screw (2) that securethe display assembly to the bottom cover.



57/86

6. Remove the display assembly (3).

7. If it is necessary to replace the display panel or any of the display assembly internal components:

a. Remove the display bezel screw covers (1).

The screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for useonly on computer models in natural silver finish) and 768018-001 (for use only on computermodels in vibrant red finish).

Display assembly 49


58/86

b. Remove the two Phillips PM1.9×3.0 screws (2) that secure the display panel to thedisplay assembly.

8. Release the top edge of the display panel (1) by pulling it away from the back cover.

9. Release the display panel cable (2) from the left display hinge.



59/86

10. Release the display TouchScreen cable (3) from the right display hinge.

11. Remove the display panel.

The display panel is available using spare part number 768042-001.

12. If it is necessary to replace the webcam/microphone module:

CAUTION: Before turning the display panel upside down, make sure the work surface is clearof tools, screws, and any other foreign objects. Failure to follow this caution can result in damageto the display panel.

a. Turn the display panel upside down with the bottom toward you.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.)

Display assembly 51


60/86

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 768040-001.

13. If it is necessary to replace the display panel cable:

CAUTION: Before turning the display panel upside down, make sure the work surface is clearof tools, screws, and any other foreign objects. Failure to follow this caution can result in damageto the display panel.

a. Turn the display panel upside down with the bottom toward you.

b. Release the adhesive strip (1) that secures the display panel cable connector to thedisplay panel.

c. Disconnect the display panel cable (2) from the display panel.

d. Release the display panel cable from the retention clips (3) and channel built into the displayback cover.



61/86

e. Remove the display panel cable (4).

The display panel cable is available using spare part number 768031-001.

14. If it is necessary to replace the display hinges:

a. Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to thedisplay back cover.

b. Remove the three Phillips PM2.4×4.7 screws (2) that secure the display hinges to thedisplay back cover.

c. Remove the display hinges (3).

The display hinges are included in the Display Hinge Kit, spare part number 768036-001.

Display assembly 53


62/86

15. If it is necessary to replace the display hinge covers:

a. Remove the Phillips PM1.9×5.5 screw (1) that secures the display hinge cover to thedisplay hinge.

b. Remove the display hinge cover (2).

The display hinge covers are available using spare part numbers 768038-001 (in naturalsilver finish) and 768037-001 (in vibrant red finish).

16. If it is necessary to replace the WLAN antenna cables and transceivers:

a. Release the shielding material (1) that secures the WLAN antenna cables to thedisplay back cover.

b. Release the shielding tape (2) that secures the WLAN antenna cables to thedisplay back cover.

c. Detach the WLAN antenna transceivers (3) from the display back cover. (The WLANantenna transceivers are attached to the display back cover with double-sided adhesive.)



63/86

d. Release the WLAN antenna cables from the retention clips (4) and channels built into the topedge and right side of the display back cover.

e. Remove the WLAN antenna cables and transceivers.

The WLAN antenna cables and transceivers are included in the Antenna Kit, spare partnumber 768033-001.

Reverse this procedure to reassemble and install the display assembly.

Power connector cable


Power connector cable 768012-001

Before removing the power connector cable, follow these steps:






6. Remove the display assembly (see Display assembly on page 47).

Power connector cable 55


64/86

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Release the power connector (2) from the retention clips built into the bottom cover.

3. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

System board


Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor (1600-MHzFSB, 2.00-MB L2 cache, quad core, 15 W) and the Windows 8 Standard operating system

769075-501

Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor (1600-MHzFSB, 2.00-MB L2 cache, quad core, 15 W) and a non-Windows 8 Standard operating system

769075-001

Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor (1600-MHzFSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the

Windows 8 Standard operating system

769076-501

Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor (1600-MHzFSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-

Windows 8 operating system

769076-001

Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Standard operating system

767820-501

Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and a non-Windows 8 operating system

767820-001

Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,dual core, 15 W) and the Windows 8 Standard operating system

767822-501

Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,dual core, 15 W) and a non-Windows 8 operating system

767822-001



65/86

Before removing the system board, follow these steps:




4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove thefollowing components:

a. Battery (see Battery on page 38)

b. WLAN module (see WLAN module on page 41)

c. Fan (see Fan on page 44)

d. Audio/USB board (see Audio/USB board on page 43)

When replacing the system board, be sure that the heat sink (see Heat sink on page 59) and thememory modules (see Memory module on page 61) are removed from the defective system boardand installed on the replacement system board.

Remove the system board:

1. Release the ZIF connector (1) to which the power button board cable is attached, and thendisconnect the power button board cable from the system board.

2. Release the ZIF connector (2) to which the hard drive cable is attached, and then disconnect thehard drive cable from the system board.

3. Disconnect the power connector cable (3) from the system board.

System board 57


66/86

4. Remove the six Phillips PM2.4×5.7 screws (4) that secure the system board to the bottom cover.

5. Flex the left side of the bottom cover (1) until the heat sink has clearance for release.

6. Lift the left side of the heat sink (2) and system board until it rests at an angle.

7. Remove the heat sink (3) and system board by sliding them up and to the left at an angle.

Reverse this procedure to install the system board.



67/86

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material and 4 captive screws,secured by C-clips.




Before removing the heat sink, follow these steps:

1. Shut

HP 360X Maintenance

Documents

Transcript of HP 360X Maintenance