We support you through every step of your Rapid Responder journey. Regardless if you are a new user or legacy customer we offer various support outlets to enable you to become efficient in learning the system to use it for emergencies, daily use, and provide best practices to help continue your safety and security improvements. User support options below are provided with no additional fees.

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Online CommunityYou have the option to join our online community and subscribe for a monthly newsletter covering how-to’s, new system feature updates, best practices, and invites to join the training webinar sessions.

Community OutreachOur marketing and PR team is available to work with you to highlight your continued safety efforts. Letters to be sent out to staff and parents are provided, media events coordinated and an official press release communicating your continued safety initiatives.

Customer SupportWe have a seasoned customer support team that is here to respond to any of your questions from “what’s my password” to “how do I update my emergency procedures.” Support is available by phone or email, 5 days a week between 9:30am to 7: 30pm ET.

Training WebinarsInteractive quarterly training webinars are offered for Rapid Responder users covering a variety of topics and highlighting new features and functions in the system.

System UpgradesRapid Responder is continuously updated to stay current with your safety and response needs to make sure you have the best tool available to prevent and respond to emergencies.