How Usable Are You? Heather O'Neill, Blend Conference 2014

64
Heather O’Neill Blend Conference September 13, 2014

description

As UX professionals, we spend a lot of our time thinking about the usability of software. But how often do you stop to think about how usable you are – to your colleagues, stakeholders and peers? Many of the same considerations apply to people as to applications. So if you find that you’re not getting your points across, getting materials thrown “over the wall” to you, or not being invited to the conversations you know you should be part of… maybe it’s time for a usability review. Luckily, there are some things you can do to help your “users” gain more understanding and to produce better outcomes for everyone. We’ll cover how to more effectively interact with a team in order to get benefits for yourself and for the whole team, preventing problems down the line while making your working life much happier.

Transcript of How Usable Are You? Heather O'Neill, Blend Conference 2014

Page 1: How Usable Are You? Heather O'Neill, Blend Conference 2014

Heather O’Neill

Blend Conference

September 13, 2014

Page 2: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX

Page 3: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Designer

Page 4: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Strategist

Page 5: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Researcher

Page 6: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Analyst

Page 7: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Architect

Page 8: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX ???

Page 9: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX “Person”

Page 10: How Usable Are You? Heather O'Neill, Blend Conference 2014

The user

Page 11: How Usable Are You? Heather O'Neill, Blend Conference 2014

More than the user???

Page 12: How Usable Are You? Heather O'Neill, Blend Conference 2014

This is Feather, a user experience professional.

Page 13: How Usable Are You? Heather O'Neill, Blend Conference 2014

Feather works at

Page 14: How Usable Are You? Heather O'Neill, Blend Conference 2014

“Just use your design magic to make it good.”

Page 15: How Usable Are You? Heather O'Neill, Blend Conference 2014

“We sent it straight to development so we could get it out the door quick.”

Page 16: How Usable Are You? Heather O'Neill, Blend Conference 2014

“There’s no time for all that research or testing.”

Page 17: How Usable Are You? Heather O'Neill, Blend Conference 2014

“Can’t you just tell us what the user wants?”

Page 18: How Usable Are You? Heather O'Neill, Blend Conference 2014

“Personas are great and all, but I think it should be done this way.”

Page 19: How Usable Are You? Heather O'Neill, Blend Conference 2014

“Can you make it more like Apple?”

Page 20: How Usable Are You? Heather O'Neill, Blend Conference 2014

“The higher-ups don’t think that’s important, so we won’t have the budget.”

Page 21: How Usable Are You? Heather O'Neill, Blend Conference 2014

How can I do my job?

Page 22: How Usable Are You? Heather O'Neill, Blend Conference 2014

Everyone wants a UX

professional

Page 23: How Usable Are You? Heather O'Neill, Blend Conference 2014

Solved It!

Page 24: How Usable Are You? Heather O'Neill, Blend Conference 2014

More than the user???

Page 25: How Usable Are You? Heather O'Neill, Blend Conference 2014

More than the user!

Page 26: How Usable Are You? Heather O'Neill, Blend Conference 2014

•  Empathize •  Speak the Language •  Be Flexible •  Surprise & Delight

Page 27: How Usable Are You? Heather O'Neill, Blend Conference 2014

Empathize

Page 28: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 29: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 30: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 31: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 32: How Usable Are You? Heather O'Neill, Blend Conference 2014

Use your user research toolkit.

Page 33: How Usable Are You? Heather O'Neill, Blend Conference 2014

Put yourself in their shoes.

Page 34: How Usable Are You? Heather O'Neill, Blend Conference 2014

Speak the Language

Page 35: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 36: How Usable Are You? Heather O'Neill, Blend Conference 2014

www.nigdaw.co.uk

Page 37: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 38: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 39: How Usable Are You? Heather O'Neill, Blend Conference 2014

Get involved in the current processes of your team.

Page 40: How Usable Are You? Heather O'Neill, Blend Conference 2014

Find out how each person best communicates.

Page 41: How Usable Are You? Heather O'Neill, Blend Conference 2014

Don’t hesitate to write down actual words, for later use.

Page 42: How Usable Are You? Heather O'Neill, Blend Conference 2014

Be Flexible

Page 43: How Usable Are You? Heather O'Neill, Blend Conference 2014

The customer is always right

Page 44: How Usable Are You? Heather O'Neill, Blend Conference 2014

The UX professional

is always right

Page 45: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 46: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 47: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 48: How Usable Are You? Heather O'Neill, Blend Conference 2014

Plan in advance where you can compromise.

Page 49: How Usable Are You? Heather O'Neill, Blend Conference 2014

Match your process to the desired outcomes.

Page 50: How Usable Are You? Heather O'Neill, Blend Conference 2014

Use persuasion to stand your ground.

Page 51: How Usable Are You? Heather O'Neill, Blend Conference 2014

Be a little sneaky.

Page 52: How Usable Are You? Heather O'Neill, Blend Conference 2014

Surprise & Delight

Page 53: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 54: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 55: How Usable Are You? Heather O'Neill, Blend Conference 2014

Project Manager

Page 56: How Usable Are You? Heather O'Neill, Blend Conference 2014

UX Strategist

Page 57: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 58: How Usable Are You? Heather O'Neill, Blend Conference 2014

Keep your eye out for those little moments.

Page 59: How Usable Are You? Heather O'Neill, Blend Conference 2014

Find ways to make their job easier by doing your job better.

Page 60: How Usable Are You? Heather O'Neill, Blend Conference 2014

Wrap-up

Page 61: How Usable Are You? Heather O'Neill, Blend Conference 2014
Page 62: How Usable Are You? Heather O'Neill, Blend Conference 2014

You get to do better work.

Results  

You get to be more focused.

You can be an agent of change.

The world (or at least your organization) becomes a better place.

Page 63: How Usable Are You? Heather O'Neill, Blend Conference 2014

Questions?

Page 64: How Usable Are You? Heather O'Neill, Blend Conference 2014

Thanks for attending! Have more questions? Reach out: [email protected] @HLRJO