How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience...
Transcript of How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience...
How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger
Experience
Real-Time Passenger Information Systems
• Automated Vehicle Location (AVL)
• Arrival Predictions and/or Location on Map
• Mobile Alerts• Back Office
Management
Real-Time Passenger Information Systems
• Better trip planning– Arrival Times– System Alerts
(Detours, Changes, etc.)
• Confidence in system
• Safety• Convenience
Benefits to Transit Riders
• Computer Automated Dispatch (CAD)
• Route Planning• Fleet tracking
– Know where your resources are
• Performance Reports– On-Time Stats– Idling Times
• Play Back Reports– Respond to complaints– Review incidents
Benefits to Transit Providers“It keeps everyone honest”
• Previous system: Connexionz (2007-2013)
• Launched Transloc in March 2013– Integration with
Zonar
University of Virginia - Transloc
• Real-Time View of Routes– 10 Second Updates
• User Location• Bus Arrival
Predictions– Online– Mobile Apps– SMS/Text
• Alert Notifications
University of Virginia - Transloc
Alert Notifications
How Passengers Access System
Computer Automated Dispatch (CAD)
Reporting
• Easy to use and modern
• Popular apps• Web-based system• Frequent refresh
rate• Alert system• Cellular data
– Low equipment profile
• Integration with Zonar
Positives
• Bumpy beginnings• Route designing• No connection with
City Transit System
Negatives
• “It’s all about ridership”
• Reviewed several systems:– Route Match– Avail– Martha– Transloc– Trapeze– Syncromatics– Connexionz– NextBus
• Evaluated short listed vendors:– Criteria on
spreadsheet– Surveyed other
universities.– Issued RFP’s and
reviewed proposals– Held live or webex
demos and Q&A sessions.
James Madison University - NextBus
• Selected NextBus
• Advantages:– Numerous
customers – small to large
– Very solid technical base
– Excellent implementation histories
– Seamless operations
– Add-on functionality
• Concerns:– Price– “Closed System”
• Implemented test mode Fall Semester 2011
• Went live Spring Semester of 2012
James Madison University - NextBus
• Real-Time View of Routes– 10-30 Second Updates
• Bus Arrival Predictions– Online– Mobile Apps (live map)– SMS/Text– IVR– QR scans
• Alert Notifications
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
Total Average Hits Per Day
(10.14% Increase)Contact Method
James Madison University - NextBus
Method of Access
Phone Call (10%)Text Message (21%)Website (52%)QR Scan (16%)
2012 20130
2
4
6
8
10
12
14
16
2012 vs. 2013 (in %)
2012 vs. 2013 (in %)
• NextBus data feeds are used for other applications:
– “Bus Finder” (a real time trip planner)
– Mobile phone apps
James Madison University - NextBus
Other Systems
James Madison University - NextBus