How to use technology to say goodbye to travel check-in queues
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Transcript of How to use technology to say goodbye to travel check-in queues
Saying goodbye to travel check-in queues
Webinar 7 April 2015
Your hosts
Nick Vivion Reports & Global Events Lead Tnooz
Gene Quinn CEO & Producer Tnooz
Your presenters
Jeff Ulrich Senior Manager, Digital Innovation United Airlines
Marc Barach CMO Jumio
Poll no. 1 Where are you located?
Poll no. 2 Which travel industry business segment
do you represent?
Poll no. 3 How do you check in for your flight?
Poll no. 4 How often do you use your mobile device as
your boarding pass?
© 2015 JUMIO, INC.
International Check-in in the Palm of Your Hand
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© 2015 JUMIO, INC. 9
Introductions
Jeff Ulrich, Senior Manager, Digital Innovation [email protected] Marc Barach, CMO, Jumio [email protected]
© 2015 JUMIO, INC. 10
© 2015 JUMIO, INC.
From 06:30 to 10:05
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© 2015 JUMIO, INC.
United Airlines Goals • Extend the success of Domestic Mobile Boarding Pass to international
travel • Continue to increase mobile app usage through enhanced utility expansion • Give time back to the customer • Give customers more options to control their travel experience • Improve the customer’s airport experience • Reward the tech-savvy customer with an expedited process • Improve the customer experience for high-revenue international
passengers
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© 2015 JUMIO, INC.
The Road to Boarding Pass Issuance with Netverify
• How did United begin their search for a new solution? • Why did United select Jumio? • How was the implementation process of Jumio’s Netverify solution?
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© 2015 JUMIO, INC.
Boarding Pass Issuance with Netverify Access UAL mobile app,
enter record locator, choose “Add Passport”
Hold up Passport within the frame
(no photo taken or stored)
Passport is verified
Traveler confirms itinerary & stores in their United App
Data is extracted almost
instantaneously
© 2015 JUMIO, INC.
120+ countries Netverify works with IDs from across the globe (passports, driver licenses or government IDs)
Jumio’s patented technology offers data extraction from: MRZ, 2D Bar Code, OCR
© 2015 JUMIO, INC.
SECURITY FEATURES CHECKED INCLUDE ü Layout & positioning check ü Font comparison ü Microprint analysis ü Hologram check ü MRZ code checks ü Known forgery review
Authenticates ID Documents From Over 120 Countries
Unique combination of technology & document expert review
© 2015 JUMIO, INC. 17
Enthusiastic Consumer Acceptance
Surprisingly good (actually great)
★ ★ ★ ★★
by Nathan D - Nov 22, 2014
“Slick snappy app with cool features such as passport scanning, Uber integration….”
Appstore review Nov. 2014
UAL International Mobile Check-in Penetration
Pre Passport Scanning
Post Passport Scanning
3x x
© 2015 JUMIO, INC.
Key Takeaways
ü Create options for your customers. • Let them decide how they want to interact with you. • Enable them to do it completely via their device of choice.
ü Create a stress-free travel experience to gain competitive advantage. ü The travel experience is far more than just the travel itself. ü Leverage mobile check-in to enable service reps to provide services as
opposed to transactions. • More white glove service is freed up and adds to competitive advantages
Travel is not only about process of operations, but also about the user experience, you want to wow them in the best way possible, have them see you as a provider
that is willing to adapt to their needs.
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© 2015 JUMIO, INC.
Jumio Products: Transact with Confidence
Real-time ID document authentication
Mobile checkout in seconds; not minutes
Populates name & address details into sign-up & account opening forms
Increase conversion � Prevent ID fraud � Increase consumer satisfaction
© 2015 JUMIO, INC.
Q/A
Find out more about how Jumio creates better customer experiences • Visit: Jumio.com • Contact: [email protected] Sign up for a live 1:1 demo • Email: [email protected] Test drive the demo apps for yourself: • iTunes – Search Jumio • Google Play –Search Jumio
awards
© 2015 JUMIO, INC. 21
Thank you!
Jeff Ulrich, Senior Manager, Digital Innovation [email protected] Marc Barach, CMO, Jumio [email protected]
Poll no. 5 How many travel apps on your mobile device?
Q & A
Thank you!
Send your questions and comments to [email protected]
Replay and presentation of webinar will be available on www.tnooz.com