How to Use SIS Feedback
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Transcript of How to Use SIS Feedback
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SIS Feedback
Service Information System
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Technical Information Access Solutions
Table of Contents What is SIS Feedback
Who should use it
Why use SIS Feedback
When to use SIS Feedback How to fill out a SIS Feedback
Conclusion
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What is SIS FeedbackMechanism allowing users to send comments,suggestions or issues with SIS to Caterpillar
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Who should use it
Any user who
Cannot locate parts orservice information
Noticed an error in partsor service information
Has a general inquiry orsuggestion about SIS
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Why use SIS FeedbackSIS Feedback is the official mechanism to informCaterpillar of data discrepancies
questionable
corrected
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When to use SIS Feedback Incorrect parts information
Incorrect service information
Data appears to be missing Functionality is suspect
New functionality is desired
DO NOT use SIS Feedbackfor a down machine or safety situation
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Steps to Complete Feedback Select Feedback
Set Urgency
Complete Information Validate Pre-filled Information
Check if attachments are available
Submit
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Select Feedback from
bottom ofSIS Main Menu Page
Scenario 1:
If no serial number prefix isentered,
no blanks are pre-filled
Scenario 2:
When serial number prefix isentered,
blanks are pre-filled
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Select Feedback from
Drop Down Menu
Pre-filled data reflects serial number prefix for productsearch initiated from Main Menu Page
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Set UrgencyUrgency selections match GDSN Parts and ServiceTechnical Support
High cannot locate the parts or service information I
need
Medium noticed an error in the parts or service
information
Low general inquiry or suggestion about how to usethe system
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Complete Information
when Low/No Urgency selected
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Complete Information
when High/Medium Urgency selected
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Validate Pre-filled Fields Validate pre-filled fields are correct
Confirm by checking required box
Error messages appear until all are completed
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Check if Attachments are Available
Feedback Analyst will see this and contact you
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SubmitCopy of what is submitted for SIS Feedback
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Conclusion
The following topics have been discussed:
What is SIS Feedback
Who should use it
Why use SIS Feedback When to use SIS Feedback
How to fill out a SIS Feedback
Conclusion
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Technical Information Access Solutions
Remember
If a machine is down and needs critical
product support information, pleasecontact your Dealer Technical
Communicator for guidance.
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SIS Help and Support
For SIS Help topics, use the Help link from SIS MainMenu or from the Go To dropdown menu anywherein SIS.
For SIS Support, contact your SIS
Administrator/Service Software Administrator at yourCat dealership.
For Urgent SIS performance issues, contact SISSupport through the Accenture Dealer Management
Services (ADMS) Support at 1-800-765-0999 or309-675-4000 during the hours of 6am-6pm (CST)or via email at [email protected].