How to Supervise People

Discussion Session # 39

PEOPLE AND RELATIONSHIPS

1. They develop high morale and enthusiasm among their employees.

2. They know and understand objectives.

3. They keep all team members informed.

4. They know and enforce all company policies and regulations.

PEOPLE AND RELATIONSHIPS

5. They assign work, overtime, discipline, and reward on an impartial basis.

6. They welcome suggestions.

Leadership Problems

1. Poor delegation.

2. Want to be “buddies” with their people.

3. Wrong use of authority.

4. Poor role models.

Keys to Leadership

Exciting vision. Build self-confidence. Support your people. Hire the right people. Set high standards. Establish expectations.

Keys to Leadership

Make job satisfying and enjoyable. Provide feedback. Let employees participate.

TEAMWORK

Common goal. Mutual trust. Understand and accept the system.

To build a team

Be fair and reasonable. Understand employees’ point of view. Gain acceptance as a leader. Let people have a say in decision making.

DEALING WITH CONFLICT

Dominating and Forceful

Dominating and Forceful

In an emergency When unpopular steps are needed. On vital issues.

DEALING WITH CONFLICT

Dominating and Forceful Give in and Be Accommodating

Give in and be accommodating

When you’re wrong and someone else has a better way.

When issues are more important to others. To minimize loss when you’re out-matched. To let someone do something wrong to learn

from their mistakes.

DEALING WITH CONFLICT

Dominating and Forceful Give in and Be Accommodating Compromise

Compromise

When opponent has equal power. Temporary solutions to complex problems.

DEALING WITH CONFLICT

Dominating and Forceful Give in and Be Accommodating Compromise Postpone

Postpone

When an issue is trivial. No chance of things going your way.

DEALING WITH CONFLICT

Dominating and Forceful Give in and Be Accommodating Compromise Postpone Work Together

Work Together

When the issue is vital to everyone. When real progress can be made. When feelings have been bruised.

Dealing with Complaints

Complainers are doing you a favor. Complaints give you a better sense of your

people. Complainers need to vent their frustration.

MAKING AN IMPACT

Cost Control Methods Improvement

Ways to cut costs

Give incentives for cost cutting. Set specific goals. Try various approaches. Increase production with the same or fewer

resources. Streamline work flow. Reduce waste. Invest in employee training.

Ways to improve Methods

1. Decide what needs to be improved.

2. Analyze and question everything.

3. Develop better methods.

4. Get approval for needed changes.

5. Get employee support.

Set Objectives

Specific and measurable. Include those responsible. Make them challenging. Review and update periodically. Rank them.

Decisiveness

1. Define the problem.

2. Identify your options.

3. Gather the facts.

4. Evaluate the options.

5. Make a decision.

What to avoid in Decision-Making

Don’t decide alone. Don’t make every decision a major decision. Don’t be reluctant to admit mistakes. Don’t waste your time worrying about a bad

decision.

Sources of Visibility/Authority

Central role in the organization. Specific skills or talent. Information and expertise. Capitalizing on the unexpected. Resources.

How to get “clout”

Build a base of support. Associate with influential people. Build your image.

Appropriate attire Effective communication style

Become an expert in your area.

DEALING WITH CHANGE

People have a hard time dealing with change because:

Self-interest. Misunderstanding and lack of trust. Different perspectives.

How to deal with these concerns:

Provide information about the change. Allow those affected to have input. Make the change as comfortable as possible. Negotiate so people feel compensated. Announce and enforce the change with

certainty and firmness.

RUNNING EFFICIENT MEETINGS

Are meetings really necessary? Decide who should attend. Send out an agenda. Start on time.

HANDLING STRESS

Improve working conditions. Don’t overload your people. Give them breaks. Don’t bog them down with red tape. Give them emotional support.

REWARDING YOUR EMPLOYEES

Praise your employees. Promote them. Pay them more.

Support your people in other ways:

Give variety of jobs. Freedom to do part of it their way. Work on an entire job. Talk to clients. Provide training. Give people say in schedule.

Criticizing performance

Criticize at the right place and time. Plan what you’ll say. Imagine employee’s viewpoint. Get to the point. Ask if person understands. Look ahead and learn.

Evaluation Questions

Use:A. Strongly agreeB. AgreeC. DisagreeD. Strongly disagreeE. Don’t know

1. I found the presentation of material easy to understand.2. This Advantage session increased my knowledge on the subject

presented.3. I will be able to use some of the information from this Advantage

session in the future.4. The presenter was well prepared for this Advantage session.5. This presentation should be repeated in future semesters.