HOW TO

Set up internet banking

HOW TO Set Up Internet Banking

Step 1: Logging in

1. Go to https://www.ib.kiwibank.co.nz

2. To log in you'll need to use your Access Number. This can be found on the back of your EFTPOS or Visa Debit Card. If the access number is not on the back of your card, it would have been provided by the branch when your accounts were first opened. It's important to note – you need to log in and have your password changed within 7 days of receiving your temporary password.

3. Enter your access number and temporary password and then click: Log in to internet banking.

HOW TO Set Up Internet Banking

Step 2: Changing your password

1. First you re-enter your temporary password into the 'Current password' section.

2. Create a new password and enter it into the second and third boxes making sure to follow the rules on screen.

3. Then click Save changes.

4. Top tip: To stay protected, try to use personal details only known by you and avoid using info that may be found on social media. To make your password sTrONG we suggest you include symbols and spaces.

5. Remember to keep your password secure at all times.

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe

KeepSafe is Kiwibank’s unique way to help protect against internet banking fraud and it doesn’t take too long to get started.

You can’t use internet banking until KeepSafe is set up.

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe continued

KeepSafe is based on questions and answers that you set up.

Before this happens you need to do a simple test to ensure you understand how it works.

Just enter the missing letters in the white boxes using the on-screen keyboard.

For example here we click the letter L twice and then click Test your answer.

All answer boxes will be blank on a non-test KeepSafe screen, and you only need to enter the letters for the white boxes.

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe continued

You can try as many examples as you like until you feel comfortable with the system.

When you're ready to set up your own questions and answers, click Next page.

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe continued

Now you need to set up your own questions and answers or select a question from a pre-made list by clicking: Show me some questions I can use.

Make sure your answers follow the on-screen rules. You can add more questions if you want. When you're ready click Next page.

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe continued

Once your questions and answers have been set up you need to go through one more test to show you know how to use KeepSafe; this time using one of your own questions.

Fill in the white boxes with the corresponding letter to your answer using the on-screen keyboard. See how the other boxes are blank too – even someone standing behind you would struggle to figure this out!

HOW TO Set Up Internet Banking

Step 3: Setting Up KeepSafe continued

Once your questions and answers have been set up you need to go through one more test to show you know how to use KeepSafe; this time using one of your own questions.

Fill in the white boxes with the corresponding letter to your answer using the on-screen keyboard. See how the other boxes are blank too - even someone standing behind you would struggle to figure this out!

HOW TO Set Up Internet Banking

Step 4: Turning KeepSafe on

Once tested and you're comfortable with the set-up, click the button below to switch on KeepSafe to use internet banking. You can cancel at this point, but internet banking will be unavailable until KeepSafe has been switched on.

HOW TO Set Up Internet Banking

Step 4: Turning KeepSafe on continued

Now that's done you're all go! You can check your accounts and services by clicking: Proceed to your internet banking homepage.

And that's it! You are now set up to use internet banking. Check out our other guides and videos:

> how to view your balances > how to transfer funds > how to pay people online.

HOW TO