How to Respond To and Improve Your Reviews

17

Transcript of How to Respond To and Improve Your Reviews

Page 1: How to Respond To and Improve Your Reviews
Page 2: How to Respond To and Improve Your Reviews

Is this post even necessary? Do you even have to do anything whenever you get a positive review online? Surely, there is no strategy that could make a happy customer… happier?

Page 3: How to Respond To and Improve Your Reviews

Sure, a business owner or marketer will have to respond to negative reviews, but if customers have nothing but awesome things to say about a given business, product, or service, why respond at all?

It’s all about opportunity, folks.Responding – or not responding – to a positive review means seizing – or missing – an opportunity. Your customer has enjoyed your service and you could take note from many Public Relations best practices, and use the positive review to bolster your agenda – if you know how to spin it.

However, with all great power, comes a responsibility. Take all these tips with a grain of salt – you don’t want to alienate your happy customer with an over-sell or berating them with more brand interaction. They’re already happy!

Page 4: How to Respond To and Improve Your Reviews
Page 5: How to Respond To and Improve Your Reviews

WHAT IS REPUTATION MANAGEMENT?Your brand is being talked about online. Research has shown that having positive and plentiful online reviews is bene�cial for company. It has the porential to elevate your business to the next level. But negative or no reviewshas proven the opposite e�ect

Page 6: How to Respond To and Improve Your Reviews

how do customer reviews impact the bottonof your bussines

Page 7: How to Respond To and Improve Your Reviews

how yelp impacts your bussines

Page 8: How to Respond To and Improve Your Reviews
Page 9: How to Respond To and Improve Your Reviews
Page 10: How to Respond To and Improve Your Reviews

how google + impacts your bussines

Page 11: How to Respond To and Improve Your Reviews

how tripadvisor impacts your bussines

Page 12: How to Respond To and Improve Your Reviews
Page 13: How to Respond To and Improve Your Reviews

how to respond to online reviews

Page 14: How to Respond To and Improve Your Reviews

facebook

Page 15: How to Respond To and Improve Your Reviews
Page 16: How to Respond To and Improve Your Reviews

how to manage online reviews

Page 17: How to Respond To and Improve Your Reviews

THANKS