HOW TO RESPECT YOURSELF IN THE MORNING

Larissa Scordato | @larissascordato

Digital Project Management Summit, 2015

getting comfortable with saying no

no

1.  Used to give a negative response 2.  Expressing disagreement or contradiction 3.  A negative answer or decision 4.  Used to indicate that something is quite the

opposite of what is being specified

no /no/ /

I live in Phoenix…

. . . . . .

.

..

. I work with Phuse…

over-communication a.k.a. the art of managing an international, remote team of clients and co-workers

Our memory is like the telephone game: Each time we recall an event, our brains

distort it

http://www.northwestern.edu/newscenter/stories/2012/09/your-memory-is-like-the-telephone-game.html

story time!

I got my start at Forty…

idea ! Why waste project hours to walk a client through a plan they’re perfectly capable of reading?

Clients read all of our emails,

don’t they?!

No

OMGWTF?! TL;DR About 15% of people read everything you send them (and more!) The rest are like, “K, thanks, bye!”

The biggest communication issue we have boils down to our assumption

that it has already taken place.

https://hbr.org/2011/02/your-communications-may-not-be.html

You never told me that…

Um…that’s not what we asked for.

I feel like you’re trying to nickel and dime me…

Not setting ground rules, and

clear expectations from the

beginning leads to project failure.

This is why Project Managers should have a “first date” with every client.

1. kickoff/goals

2. assumptions/tech/deliverables

3. the initial plan

4. risks and your role

First Date

Our role is not to boss around our teams

Nor are we there to give the client everything they want

PROJECT our role is to manage the

Scope our role is to manage the

deliverables our role is to manage the

budget our role is to manage the

timeline our role is to manage the

“When you are tired of saying it,

they are starting to hear it.”

-Jeff Weiner

let’s practice!

Thanks!

Larissa Scordato | @larissascordato lscordato@gmail.com