Reinvigorating your compliance programmes

2 years on

2

Welcome

Laura OvertonFounder and CEO, Towards Maturity

@lauraoverton

Paula DavisVP, Learning Product Strategy

SAI Global

Agenda

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

4

What do you want to do

differently as a result of today? Let us know in

the chat box

The Background

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

35% of programmes mandated by external regulators

75% of programmes mandated internally

77% average completion rates

Over 250 companies around the world provided insight into their compliance programmes

7

Some Tools of

the Trade79% elearning courses

(30+minutes)

64% compliance specific LMS

85% Face to Face workshops

Key risks that companies seek to control through compliance and ethics training

9

Business leaders see

regulatory change as

the number one disruptor within their industries over the next five years

PWC 18th CEO survey

10

How has compliance

training changed in the last 2

years?

Make it authentic, focussed, fast

Make it sticky, sexy, memorable

From defensibility to effectiveness

Innovation:tools and technologies

The Opportunity

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

Culture/Behaviour 90%+

Business Improvement 90%+

Risk Mitigation 90%+

45% largely achieved

35% largely achieved

25% largely achieved

High aspirations for

compliance training

Workplace transparency (87%, 29%)

Positively impact behaviour (99%, 34%)

Positive impact attitude/values (98%, 28%)

Inform corporate strategy (91%, 29%)

Uniform/ standard process (85% 24%)

Prevent misconduct (99% desire,44% achieve)

Provide external audit trail (94%, 54%)

Minimising 3rd Party risk (88%, 32%)

Risk Mitigation

Culture /Behaviour

Business Improvement

14

Progress update

since 2013

18%Creating

compliance culture

54%/ 58%Creating external/

internal audit trails

30%Positively impacting

values

34%Positively impacting behaviour

Slow

!

The Challenge

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

Webinar participants identified these top 3 barriers to effective compliance training:

29% boring content

28% learner reluctance/engagement

26% time/cost

What barriers do you face with using learning technologies to enhance compliance training in your organisation?

Cost of s

et up and m

aintenance

Time re

quired to

develop and build

content

User enga

gement

Time re

quired to

update or c

hange c

ontent

Staff re

luctant to

repeat y

ear on year

Dull and borin

g, or p

revious b

ad experie

nce

Lack of li

ne man

ager e

ngagement a

nd support

Subject

matter exp

erts o

verloading co

ntent

Not a m

anagement p

riorit

y

Transla

ting learn

ing acro

ss multiple la

nguages

Lack of d

esign

experti

se

Lack of in

novation

Lack of se

nior manage

ment unders

tanding of risk

Lack of c

redible desig

n mater

ials

Local

data protecti

on and employment laws

Lack of su

bject matt

er exp

ertise

67%64%

58%

50%47%

45%40%

36%

29% 27% 26%23%

19% 19%16% 14%

18

29% equate in-house training = compliance training

20% had issues with time/scheduling

18% extended –ve experiences to online learning in general

The staff perspective

19

My single biggest annoyance with current offering, esp compliance training, is the

inability to progress at my own pace - it's just too slow.

I often find the online training in say ethics or

compliance rather

long winded, and not relevant to my

area of business

I’d much rather learn the mandatory course

by drip feeding that the

massive 1 to 2 hours it takes. It is a

huge chore to do it this way. cant we just do it 5

mins a week ..

Online learning is mostly related to compliance tests -

while they are useful they are not

helping me do my job better

The mandatory courses all feel too generic and often lack relevance to my working

environment.

Workplace transparency Positively impact behaviour

Positive impact attitude/values

Inform corporate strategy Uniform/ standard process

Prevent misconduct Provide external audit trail

Minimising 3rd Party risk

We expect a lot from our

compliance investment

21

Higher achievers20% largely achieving 9 or more benefits

Lower achievers20% largely achieving fewer than 2 benefits

Who is getting the best results?

Also half as likely to report certain barriers: Management support, lack of credible design, not a priority……..

22

9 out of 10 agree they are largely:

Protecting brand reputationProviding internal and external audit trailsPreventing or reducing misconduct

Nearly 3 x as likely to agree they have a:

+ve impact on behaviour+ve Impact on attitudeChanging work culture

compared to average

0%

HigherAchievers

LowerAchievers

3 lessons for delivering excellence

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

What are Higher

Acheivers doing

differently?

Align

Design

Enliven

TOP DECK

Average

2x as likely to

analyse the problem before

recommending a solution

(73% vs 45%)

1 ALIGN

What are we trying to achieve here?!

3x as likely to

Report progress against

business KPIs(59% vs 18%) 1 ALIGN

2x as likely to agree

Compliance training is

role specific(62% vs 33%)

2 DESIGN

DESIGN DESIGN

2x as likely to use

storytelling(59% vs 27%)

Visuals and animation

(59% vs 27%)

2 DESIGN

29

86% Communities of

practice(45%)

45%Games and simulations

(31%)

2 DESIGN

30

68%Digital

communications

61% Video

70%Content (5 – 10 mins)

3 ENLIVEN

67% Performance support tools

(40% lower achievers)

3 ENLIVEN

3xAs likely to

provide managers

with resources and

job aids to apply learning

at work(52% vs 15%)

3 ENLIVEN

33

PrimeTrainApply

Sustain

Training

To

Campaigning

From

C H A N N E L 4 – B O R N R I S K Y

http://tinyurl.com/C4Compliance

From Award Winning Compliance programme with Channel 4 &

http://tinyurl.com/C4Compliance

Award Winning compliance tips:

Keep on message

From Award Winning Compliance programme with Channel 4 &

Award Winning compliance tips:

Compliance as a campaign

Award Winning Compliance programme with Channel 4 &

http

://tin

yurl.

com

/C4C

ompl

ianc

e

Changing cultureNot ticking boxes

Where next?

The background

The opportunity

The challenge

3 lessons for excellence

Where next?

The Danger of brushing compliance training under the carpet

40

Download

www.towardsmaturity.org/in-focus/compliance2015

What is the one thing you will do differently as a result of today?

Contact us:Paula.Davis@SAIGlobal.comLaura@towardsmaturity.org

About us:

About Towards MaturityTowards Maturity is a benchmarking research company that provides independent expert advice and support to help organisations use learning technologies to accelerate business performance. It leverages the data of its in-depth Benchmark Study, the largest learning technology benchmark in Europe. Since 2003, over 4,400 organisations and 18,000 learners have contributed to Towards Maturity’s leading benchmarks.

Thanks to the support of Towards Maturity’s Ambassadors, annual benchmarking findings, case studies and resources are available to download for free at www.towardsmaturity.org.

About SAI Global Compliance

SAI Global is passionate about helping businesses improve. We offer a broad range of services for compliance, ethics and risk management to businesses worldwide and in Australia we also offer specialized property services to the financial, legal and conveyancing sectors. Our customers value our expertise in building ethical business practices, streamlining processes and managing complex risk issues across the risk life cycle. By helping our customers create trust with their customers, we know that in a small way we are contributing to making the world a better place.

www.saiglobal.com