How to-reduce-non-urgent-use-of-the-ed-with-a-nurse-advice-line
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Transcript of How to-reduce-non-urgent-use-of-the-ed-with-a-nurse-advice-line
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Nurse Line
24x7 Clinical Advice and Decision Support
How to stop
@SironaHealth www.SironaHealth.com
Non-Urgent of the
ER use
with a
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know Did you
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Emergency Room
SOURCE: NEHI Bend the Curve: ER Overuse Study
people visited the 123.8 million
last year in the United States.
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And that…
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SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home.
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SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care
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SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care Walk-in Clinics
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SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care Walk-in Clinics Primary Care
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use of the ED is costing us
Non-urgent money.
A Lot.
SOURCE: NEHI Bend the Curve: ER Overuse Study
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worse. And it’s getting
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So what people to use the Emergency Department
causes
inappropriately?
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Patients suffer from Health
information overload.
Reason #1
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80% online for of Internet users go
health information. SOURCE: Fox, Susannah. Health Topics. Pew Internet & American Life Project, February 1, 2011, http://pewinternet.org/Reports/2011/
HealthTopics.aspx, accessed on February 3, 2011.
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search results
Google alone provides
for “health information”.
314,000,000+
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of users 2/3
Unfortunately,
who get health information from these websites do not
talk to their doctor
SOURCE: Fox, Susannah. Online Health Search. Pew Internet & American Life Project, October 29, 2006, http://www.pewinternet.org/Reports/2006/Online-Health-Search-2006.aspx
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Making them unsure
if the health information is valid,
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Making them
or when and where
healthcare
if the health information is valid,
they should seek
unsure
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Causing ER the choose non-urgent
for
reasons.
them to
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They simply
don’t know options
other healthcare
exist
Reason #2
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Emergency Room
of healthcare
So (by default) they choose the
as their
primary source when they have:
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Emergency Room
of healthcare
as their
primary source when they have:
The common cold.
So (by default) they choose the
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Emergency Room
of healthcare
as their
primary source when they have:
The common cold. The flu.
So (by default) they choose the
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Emergency Room
of healthcare
as their
primary source when they have:
The common cold. The flu.
An asthma flare-up.
So (by default) they choose the
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to their access
team …
Poor
primary care
Reason #3
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do have health insurance.
ER visitors Many non-urgent
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Doctor.
And a Primary Care
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issues come up
But
when sometimes
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is available. No one
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… except the ER.
is available. No one
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overcrowded, All of these reasons cause ERs to become
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less effective, overcrowded,
All of these reasons cause ERs to become
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more costly to operate.
less effective, overcrowded,
All of these reasons cause ERs to become
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patients putting
risk at
Ultimately
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But, doctors, hospitals, and health insurers are
change helping
this.
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By connecting patients hours a day, 24 trusted
registered nurses everyday.
to
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Meet Sarah
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Sarah has a…
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worries And
about…
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when… Especially
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Sarah likes the big “health information”
websites
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Doctor.
And has a Primary Care
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But when this happens…
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Sarah wants to go here.
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Because she knows
open.
always
the ER is
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And thinks it’s the
way to quickest
receive care.
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option* has another Sarah
*provided by her doctor, local hospital, or health insurance.
But now,
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24 hours A RN available
a day, every day
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Follow Up with a Doctor
Treat at Home
Seek help at an Urgent
Care Center or Clinic
Use Emergency
Services
clinical Who uses
guidelines to recommend
appropriate level of care.
the
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resources
Helping Sarah use healthcare
the right way
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Keeping her
healthy safe. and
family
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correct is able to make
decisions healthcare
Sarah
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correct is able to make
decisions healthcare
Sarah
because of:
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SironaHealth®
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Nurse Advice Line Connecting with patients 24x7 to guide them to appropriate healthcare practitioners and/or care settings.
Learn more! www.SironaHealth.com/nurse-advice-line
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About SironaHealth
Healthcare needs have evolved.� Most contact centers haven't. That's why we're here.�
We are a multi-channel health contact center that offers healthcare companies a unified way to coordinate patient care across telephone, web, email, and mobile channels. SironaHealth’s programs help your patients make the appropriate healthcare choices —�whether it be choosing the proper physician or knowing when they should seek emergency care.
Connect with us online! blog.sironahealth.com facebook.com/sironahealth twitter.com/sironahealth linkedin.com/company/sironahealth-in
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