How to Raise Your Employee Engagement Score - …...2017/11/09 · with each individual employee to...
Transcript of How to Raise Your Employee Engagement Score - …...2017/11/09 · with each individual employee to...
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DickFinnegan
Copyright2017allrightsreserved
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BringbroadreachworkingwithscoresofUSCompaniesandacross6continents,withtargetedretentionandengagement
techniquesformanyindustries
Business-drivenbytranslatingturnover%sandsurveyscorestothelanguageofCEOswhich
isDollar$
Improvedretention20-70%basedonourfounder’stop-selling,industry-changingbooks
EndorsedbyChiefExecutiveMagazine,ConsultingMagazine,andBusinessWeekwhichsaid,“Offersfreshthinkingforsolvingtheturnover
probleminanyeconomy”
C-SuiteAnalytics&TheFinneganInstitute
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WhatAreCEOsTopBusinessChallengesToday?
HarvardBusinessReview:TopthingCEOsworryaboutis“talentmanagement”
Gallup:“Arecord47%oftheworkforcesaynowisagoodtimetofindaqualityjob”
SHRM:Topchallengelasttwoyears,“Retention”
ChiefExecutiveMagazine:“75%ofCEOssayrecruitingandretainingkeytalentistheirtopbusinesschallenge”
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WhatShouldManagersDoToRaiseTheirTeams’EmployeeEngagementScores?
PublishedbyAMACOM,October,2017
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Big3ManagerImprovementTopics
RecognitionCommunicationCareerDevelopment
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ExitSurveys
EmployeeSurveys
EngagementSurveys
Data…Yes
“Theydon’tgenerallygetinvolvedintheactionstakenbyanorganizationinresponsetotheengagementresults– reallyjustdeliveryofthesurveyandthenreporting.”
TopEmployeeSurveyCompanyExecutive
ProblemisClear
Solutions…No!
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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter
Thebestthingmanagerscandotoimproverecognitionis…
a.Nameamonthlyemployee-of-the-monthwinnerb.Namebestperformersinmonthlystaffmeetingsc.Providepositivefeedbackwhenmerited,1-1,daily
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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter
Thebestthingmanagerscandotoimprovecommunicationis…
a.Senddailytextupdatesb.Havemonthlytownhallmeetingsc.Communicatewitheachemployee1-1asneeded
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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter
Thebestthingmanagerscandotoimprovecareerdevelopmentis…
a.Sendemployeestocompanyjobfairsb.Sponsorguestspeakersfromother
departmentsc.Coachemployees1-1accordingtotheirskills
&interests
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BonusQuestion:ManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter
ThebestthingHRcandotohelpmanagersraisetheircompany’sengagementscores,andtheircompanies’overallscoresis…
a.Sponsoremployeeappreciationweekb.Sponsorcareerfairsc.Askexecutivestoholdmanagersaccountable
forfulfillingtheirplans&improvingengagement
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^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability
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EngagementStuck…per Gallup/Deloitte0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
ENGAGED
NOTENGAGED
ACTIVELYDISENGAGED
U.S.spends$1.53Billioneachyeartoimproveengagement
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MoreThanAScore!!!!!!!!ShareThisGallupEngagementDataWithYourCFO
%improvementoftop25%companiesvsbottom25%companies:
22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage
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ShareThisGallupEngagementDataWithYourCFO!
%improvementoftop25%companiesvsbottom25%companies:
22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage
Plus…turnoverlowerby65percent/low-turnoverorganizations,
25percent/highturnoverorganizations
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ShareThisGallupEngagementDataWithYourCFO!
%improvementoftop25%companiesvsbottom25%companies:
22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage
Plus…turnoverlowerby65percent/low-turnoverorganizations,25percent/highturnoverorganizations
AND…When60- 70%ofemployeesengaged,averageshareholderreturn24.2percent
49- 60percentofemployeesengaged,returns9.1percent
25percentorfewerengagedemployees,negativeshareholderreturns
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NorthwesternUniversityfoundwhensalespeoplegivejust10percentmoreeffort,
customersspend22.7percentmore
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CriticalConclusion:Ourcompany’sfinancialperformance…notoursurveyscore…demandsthatwefindawaytolegitimatelyimproveemployeeengagement
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CriticalConclusion:Ourcompany’sfinancialperformance…notoursurveyscore…demandsthatwefindawaytolegitimatelyimproveemployeeengagement
Sowhereisthebestplacetostart?
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Studythestrengthofthissentence!
DataperGallup
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EngagementcorrelateswithWHOyouworkwitheveryday…andnottownhallmeetings,awards,visioncare,oremployeeappreciationweek
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Whatdoemployeestalkaboutoverdinner?
Boss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/Duties
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What’sTheHiddenMessageofTheFortuneTop100?
Babybondingbucks,12weekspaidparentalleave,horseshoepits,Africavolunteering, subsidizedmassages,3wellnesscenters,bikerepairshop,3organicmealsperday,artisantea&coffee,25free
cafeterias…andfreeeyebrowshaping
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“Two-thirdsofacompany’sscoreis
basedontheresultsoftheGreat
PlaceToWork’sTrustIndexSurvey”
“Anycompanycanbeagreatplacetowork.Ourapproachisbasedonthemajorfindingsof20yearsofresearch– thattrustbetweenmanagersandemployeesistheprimarydefiningcharacteristicoftheverybestworkplaces.”
TheGreatPlacetoWorkInstitute
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BuildingTrust1-1BuildsProfits
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BigLessonLearned!
It’snotwhatyougivethem,it’showmuchtheytrusttheirfirst-linesupervisors…andfirst-linesupervisorsmostinfluenceemployees’relationshipswiththemselves,colleagues,andduties
Insanity:Doingthesamethingoverandoveragainandexpectingdifferentresults
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2nd BigLessonLearned!
Employeesurveysdon’ttellusenoughabouthowtosolveemployee’sindividualproblems…butStayInterviewsdo
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ThePowerofStayInterviews
AStayInterviewisastructured discussionaleader conductswitheachindividualemployeetolearnthespecificactionsshemusttaketostrengthenthatemployee’sengagementandretentionwiththeorganization
StayInterviews…
Bringinformationthatcanbeusedtoday
Focusonindividualemployeesincludingtopperformers
Putmanagers inthesolutionseat
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WhyDoStayInterviewsSolveEngagement?
BuildtrustProviderealsolutionsAlwayscurrentBuststereotypesAddresstopperformersRequirejust5questionsProbingisthemostimportantskillManagersthendevelop1-1stayplansManagerssurfaceupsacredcows
Top-SellingSHRM-PublishedBookinHistory
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StayInterview5Questions
1. Whatdoyoulookforwardtoeachdaywhenyoucommutetowork?
2. Whatareyoulearninghere?Wanttolearn?
3. Whydoyoustayhere?
4. Whenisthelasttimeyouthoughtaboutleavingus?Whatpromptedit?
5. WhatcanIdotomakeyourjobbetterforyou?
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InStayInterviews,whatdoemployeesaskforthemost?
• Morepay• Development• Work/lifebalance• Betterworkprocesses• Promotions
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WhatDoEmployeesAskForTheMost?
Betterworkprocesses!
Eliminatethisreport/improveequipment/getotherstobemoreaccountable
Employeesmostwanttobemoreproductive!
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DreadedTopicsNeedNotBeDreaded
ü “Ican’tgetmyworkdonebecause…”ü “Ideserveapromotion.”ü “Ineedmoremoney.”ü “Ihavetoomuchwork.”ü “Weneedmorestaff.”
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“WeNeedMoreStaff”GreatProbingBringsSelf-DiscoveredSolutions
Whatistheworkthatyoucan’tgetdone?Howistheworkassignedtoeachemployee?Whodoeswhat?Canyouthinkofanyofthisworkwecanstopdoing?Woulditberighttoaskanotherdepartmenttohelp?Issomeoneslowingtheworkdownordoallpitchin?Doyouhaveanyperformanceproblemsthatshouldbeaddressed?Willthisamountofworkcontinueorwillitslowdown?Orrampup?Aretheprocessesright?Aretherewayswecandothisbetterandfaster?Canbetterequipmenthelp?
ü Amountofworkü Performanceü Volumetrendü Processes/Equipment
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ForForecastingEngagement
Engaged Employees work with passion and feel a profound connection to their company
Not Engaged Employees are essentially checked out, “sleepwalking” through their workday putting time—but not energy or passion—into their work
Actively Disengaged Employees are busy acting out their unhappiness…undermining what their engaged co-workers accomplish
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AskManagerstoForecastEngagementName Perf
Rating5HI/1Lo
Engagement Plan TopBox?
MiddleBox?
LowBox?
DateNextSurvey
MariaGonzalez
4 Providementor1hr/week,4weeks,thentraincolleagues
X May,2018
JohnClarkson
3 Re-arrangeschedule,isspepticalrecompanyfuture
X May,2018
RobertRobinson
4 Movedadminworktobetter-skilledcolleague
X May,2018
JuneJohnson
5 Scheduledongoingcoachingsoshereplacesme
X May,2018
AngelaRobinsky
2 Coaching forperformance,couldterminate
X May,2018
RobertChen
5 Wantstransfer,connectedtomanagerthere
X May,2018
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^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability
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Gallup’s100YearCommitmentSurveyingcitizensoftheworldtolearnwhatbringsmosthappinessover100years.Sofartheansweriswhich…
a.Goodhealth?b.Agoodjob?c.Loveandrespectfromothers?d.Moneyforneedsandmore?e.Betterlifeforyourchildren?
www.c-suiteanalytics.com
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Gallup’s100YearCommitment
a.Goodhealth
b.Agoodjobc.Loveandrespectfromothersd.Moneyforneedsandmoree.Betterlifeforyourchildren
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ToObtain
[email protected]#ofemployees
ü FreeOnlineStayInterviewTrainingModule
ü HowtoCostTurnover&Engagementü EngagementCorrelationstoProductivity
ü TheStayInterviewManagerTrainingGame