How to Manage Your Way Through Ambiguity
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Transcript of How to Manage Your Way Through Ambiguity
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The political and economic fallout from Brexit continues, and it’s not an exaggeration to say that the business world is in shock.
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According to People Management, only 5% of organisations had any kind of post-Brexit plan in place.
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HR practitioners have found themselves on the receiving end of many concerns:
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European staff are anxious about their employment status, and managers are worried about the effect on motivation and recruitment plans.
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We are in unchartered territory and it isn’t possible for HR to provide the level of information and reassurance that people are looking for.
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Managing through this kind of ambiguity is a challenge, but it’s becoming a critical skill for HR professionals.
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But before you can effectively lead others through ambiguity, you need to be comfortable working with it yourself.
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So, how can you improve your ability to manage through the unknown?
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1. Let it settle
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When confronted with a major or unexpected change, it can prove difficult to concentrate or think rationally.
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Take the pressure off yourself.
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Give the information time to settle and sink in until you’re in a better place to deal with the new challenges.
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2. Understand your reactions
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Most will go through three phases of transition* as they come to terms with a new situation.
*Bridges’ Transition Model
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1. Ending, Losing and Letting Go2. The Neutral Zone3. The New Beginning
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Ending, Losing and Letting Go:Can trigger emotions ranging from anger, fear, and denial to sadness and frustration.
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The Neutral Zone:Starting to come to terms
with the new normal, but still feeling anxious and uncertain.
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The New Beginning:Accept what’s happened and find the energy and enthusiasm, to
move forward in the new situation.
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Being aware of what’s happening inside us when we are confronted with uncertainty can help us come to terms with the ambiguity.
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3. Be in the moment
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When we’re confronted with an ambiguous situation, the temptation is to try to plan for all the possible eventualities.
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The problem with this is that we cannot plan for what we do not know.
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Being in the moment, and thinking calmly about how to respond, leads to a more measured approach.
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4. Work with what you have
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People often struggle with the lack of control. Particularly for those who like the facts and figures
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Managing through ambiguity, however, means working with what you have.
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There often isn’t time to wait for the full picture.
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The best possible decision should be made based on available information, and be prepared to alter things as the situation evolves.
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5. Draw on your strengths
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We all have different character strengths that guide the way we behave in and outside work.
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Some people are curious and creative, while others may have bravery, honesty, fairness and humour in their make-up.
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Using our character strengths can help us shift our mind-set, manage our anxieties and get ourselves into a good place.
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Once you can master the ability to manage through unknowns, you’ll start to see the light at the end of the tunnel.