How to Manage your VISION License - VISION 3.8.x and … to Manage... · How to Manage your VISION...

How to Manage your VISION License

- VISION 3.8.x and Previous

Accurate Technologies Inc.

Public 2 DOC 460-0052

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Internet sites:

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Support Site: www.accuratetechnologies.com/support

mailto:[email protected]
















http://www.accuratetechnologies.com/

http://www.accuratetechnologies.com/support



Documentation Control

Document Category: Authors Name: Document Version:

Application Note James Mitchell 1.0

Release Type: Publish Date: Status:

Public 2015-11-03 Released

Document Number: Customer List: DOC 460-0052 All

Subject: How to Manage your ATI VISION License – VISION 3.8.x and Previous

Keywords: ATI VISION License Manage Support Portal Serial Number Computer ID License Key

ATI Copyright Information

© Copyright 2015 Accurate Technologies Inc. Wixom, Michigan

While Accurate Technologies Inc. takes great care to ensure the accuracy and quality of these materials, all

material is provided without any warranty whatsoever, including, but not limited to, the implied warranties of

merchantability or fitness for a particular purpose.

The data in this document may not be altered or amended without special notification from Accurate Technologies

Inc. Under no circumstances may any part of this document be copied, reproduced, transmitted, or translated into

another language without the express written permission of Accurate Technologies Inc.

Information in this document is subject to change without notice. The names and designations used in this

document are trademarks or brands belonging to the respective owners.

Published in the USA



Contents

1 Purpose ................................................................................................................................................................. 6

2 Understanding the ATI VISION Licensing Process ................................................................................................. 6

3 ATI VISION Licensing: The Numbers ...................................................................................................................... 7

3.1 Serial Number .............................................................................................................................................. 7

3.1.1 Where do I get a Serial Number? ............................................................................................................. 7

3.1.2 What if I lost my Serial Number? ............................................................................................................. 7

3.2 Computer ID ................................................................................................................................................. 8

3.2.1 Where do I get a Computer ID? ............................................................................................................... 8

3.3 License Key ................................................................................................................................................... 9

3.3.1 Where do I get a License Key? ................................................................................................................. 9

4 The ATI Support Portal ........................................................................................................................................ 10

4.1 Creating an ATI Support Portal account (new users only) ......................................................................... 11

4.2 Restoring access to your ATI Support Portal account ................................................................................ 14

4.3 Logging into the ATI Support Portal ........................................................................................................... 19

5 How to register your VISION license ................................................................................................................... 22

6 How to view your license details ........................................................................................................................ 28

7 How to move your VISION license to a new PC .................................................................................................. 30

8 How to enter your license information into VISION ........................................................................................... 35

9 How to unregister your VISION license ............................................................................................................... 39

10 How to remove your VISION license information ............................................................................................... 42

11 Troubleshooting .................................................................................................................................................. 43

11.1 VISION Error: Invalid Serial Number........................................................................................................... 43

11.2 VISION Error: Invalid License Key ............................................................................................................... 44

11.3 VISION Error: Invalid Data Entered ............................................................................................................ 45

11.4 Invalid serial number .................................................................................................................................. 46

11.5 Invalid Computer ID ................................................................................................................................... 46

11.6 License has reached its maximum registered devices ............................................................................... 47

11.7 License is already registered to another user ............................................................................................ 47

12 How to verify Administrative Rights ................................................................................................................... 48

13 Common Licensing Tasks – Frequently Asked Questions ................................................................................... 51

13.1 Licensing VISION for the first time ............................................................................................................. 51

13.2 Upgrading to another VISION 3.8.x or previous version ............................................................................ 51



13.3 Upgrading to VISION 4.0 or later ................................................................................................................ 52

13.4 Moving the VISION license to a new PC ..................................................................................................... 52

13.5 Transferring the VISION license to another user ....................................................................................... 52

13.6 New toolkit was added to the license ........................................................................................................ 52

13.7 License not working after PC components were replaced ......................................................................... 52

14 Record of Revisions ............................................................................................................................................. 53



1 Purpose

This document is intended to assist users with managing their ATI VISION license.

This document describes the licensing process for VISION 3.8.x and previous.

For licensing VISION 4.0 and later, please refer to document: DOC-460-0054 How to Manage Your VISION

License - VISION 4.0 and Later.

This document details how to manage a Standard Node-Locked License, a Non-Perpetual License, or a

Multi-User License. For assistance with managing other license types, please Contact ATI Support.

The procedures and operations in this document assume VISION 3.6 and later. However, much of the

information is applicable to older versions.

The VISION licensing process may change at any time without notice. Check the ATI Support Portal to

ensure you have the latest version of this document.

2 Understanding the ATI VISION Licensing Process

Here is a general overview of the licensing process for VISION 3.8.x and previous:

1. When a company purchases a VISION license, ATI provides the company with a Serial Number for that

license. The Serial Number, information on the toolkits that were purchased, maintenance expiration

date, and license expiration date (if applicable) are added to the ATI Support Portal licensing system.

2. The company that purchased the license distributes the license Serial Number to the end user.

3. The user installs ATI VISION, and obtains the Computer ID from the VISION Licensing dialog.

4. The user logs in to the ATI Support Portal, navigates to the My Licenses area, and registers the license to

their Computer using the Serial Number and the Computer ID.

5. The ATI Support Portal displays the license keys for all versions of VISION for which the license is eligible,

based on the license maintenance expiration date.

6. The user enters their Serial Number and the license key (generated by the ATI Support Portal) into the

VISION Licensing dialog, which enables the toolkits included with the license.

https://w2.accuratetechnologies.com/

https://www.accuratetechnologies.com/support



3 ATI VISION Licensing: The Numbers

This section describes the different numbers used in ATI VISION licensing, and their purpose.

3.1 Serial Number

The Serial Number is the unique number for a VISION license. ATI provides license Serial Numbers to a company

when VISION licenses are purchased.

Serial Numbers are not version-specific. A license Serial Number can be used with any version of VISION.

3.1.1 Where do I get a Serial Number? End users typically obtain their Serial Number from a person that manages software internally at their company,

such as a manager, license administrator, or IT person.

Users should retain their license Serial Number for their records.

VISION licenses are allocated and distributed by the company that purchased them; ATI Support does not

issue Serial Numbers to end users.

3.1.2 What if I lost my Serial Number? If your company previously provided you with a license Serial Number to use, but you no longer have a record of it,

you may be able to find it through one of the following steps:

1. If you have any version of VISION that is installed and licensed, launch it, and go to Help→Licensing. The

Serial Number will be displayed in the dialog.

2. If you no longer have a licensed version of VISION installed on your PC, but the license is still registered in

the ATI Support Portal, you can log into the ATI Support Portal and look under My Licenses. Your Serial

Number will be displayed. Unregistered licenses are not available for viewing on the ATI Support Portal.

3. If you are unable to find your Serial Number using one of the previous steps, then you will need to contact

the person at your company who issued you the Serial Number originally, and ask them for your Serial

Number.



3.2 Computer ID

The Computer ID is a unique number for your PC that is generated by ATI VISION. It is used to bind your VISION

license to a particular PC.

The Computer ID is automatically generated, and cannot be changed.

3.2.1 Where do I get a Computer ID? Since ATI VISION automatically generates the Computer ID, VISION must be installed in order to have access to the

Computer ID.

You can download a VISION installer by visiting the Downloads area of the ATI Support Portal.

To obtain your Computer ID, launch VISION. The Computer ID is displayed in the VISION Licensing dialog (example

below). If VISION is not currently licensed, the VISION Licensing Dialog will be displayed automatically. If VISION is

currently licensed, you must select Help → Licensing to display the VISION Licensing dialog.

NOTE: The Computer ID is NOT the same as your login ID, network ID, asset tag number, or the Serial

Number from the bottom/back of your PC. If any of these numbers are used for generating a license key,

you will receive an Invalid License Key error message when attempting to apply the license key.




3.3 License Key

The License Key a number that is generated by the ATI Support Portal, which you enter into the VISION Licensing

dialog to enable the toolkits associated with the license.

License Keys are VISION version specific. For example, a key generated for VISION 3.6 will not work with

VISION 3.7 or vice-versa.

3.3.1 Where do I get a License Key? License keys are generated using the ATI Support Portal by providing your license Serial Number and your

Computer ID.

If your license is not registered on the ATI Support Portal, you must register the license in order to obtain

your license keys.

If your license is already registered on the ATI Support Portal, all you need to do is view your license keys.

License Keys




4 The ATI Support Portal

ATI VISION licenses are managed using the ATI Support Portal, where you can perform the following operations to

manage your license:

License Registration - This process registers the license to your PC. Once a license is registered, you can

perform the other license management tasks below.

View License Details - When your license is registered on the Support Portal, you can view the license

details, including license keys for all versions of VISION 3.8.x and previous for which the license is eligible.

Move License - The move process will transfer the license from one Computer ID to another, under the

same User Account. This operation is necessary when moving your license to a new PC.

Unregister License - This process completely unregisters the license from the associated Computer ID and

User Account. This is necessary when you will no longer be using the VISION license.

The ATI Support Portal located at https://www.accuratetechnologies.com/support.






4.1 Creating an ATI Support Portal account (new users only)

If you are a new user and have never used the ATI Support Portal before, you will need to create a new account.

If you have an account on the ATI Support Portal, but do not know your login information, do NOT

attempt to create a new account. See Restoring access to your ATI Support Portal account.

1. Navigate to the ATI Support Portal located at https://www.accuratetechnologies.com/support.

2. Click the Register link in the bottom right-hand corner of the page



http://support.accuratetechnologies.com/



3. Enter all required information, and click the Register button.

Important: Please retain your ATI Support Portal login information for your records. You will need

this information to manage your VISION license in the future.



4. A Verification email will be sent to the email address specified in the previous step. Click on the link

provided to verify and complete the account registration processes.

When the verification process is complete, the system will automatically log you in for the first time.

Future logins will require clicking the Sign In link, which is located in the upper right hand corner of

the ATI Support Portal site.



4.2 Restoring access to your ATI Support Portal account

If you have an account on the ATI Support Portal, but do not know your login information, do NOT attempt to

create a new account. You can restore your access to the ATI Support Portal using the process described in this

section. Please retain your ATI Support Portal login information for your records. You will need this information

to manage your license in the future.

1. Using your internet browser, navigate to the ATI Support Portal located at

https://www.accuratetechnologies.com/support.

Using the latest available version of your internet browser is recommended.

For best results, maximize your browser window so that the information on the ATI Support Portal is

readily visible.

2. Click the Sign In link in the upper right hand corner of the page.





3. Click the Reset Password button.

4. The following page will be displayed. Enter your email address, and click the Send Reset Link button.



5. The page will refresh with the following information.

6. If your email address is associated with a User Account, you should receive an email with a password reset

link. Click on the password reset link.

If you do not receive an email, be sure to check your junk mail folder.



7. The following page will be displayed. Enter your email address, your new password, and confirm

password. Then, click the Change Password button.



8. Your password will be reset, and the page will refresh to the main Accurate Technologies website. You are

now logged into the site. Click Support to return to the ATI Support Portal (if desired).



4.3 Logging into the ATI Support Portal

Use the following process to log into the ATI Support Portal:

1. Using your internet browser, navigate to the ATI Support Portal located at

https://www.accuratetechnologies.com/support.

Using the latest available version of your internet browser is recommended.

For best results, maximize your browser window so that the information on the ATI Support Portal is

readily visible.

2. Click the Sign In link in the upper right hand corner of the page.





3. Enter your email address and password and click the Login button.

You can check the Keep me logged in box, if desired.



4. You are now logged into the ATI Support Portal.



5 How to register your VISION license

Registering your VISION license on the ATI Support Portal associates the license with your Computer ID in the ATI

Licensing System, which allows you to display the License Keys for all versions of VISION 3.8.x and previous for

which the license is eligible.

1. Log into the ATI Support Portal

2. Click on My Licenses

3. Click the Register New License button



4. Select I have my serial number, and click Next

Note: you may need to scroll down in your browser to see the Register My License area.

The other option (VISION Base) is described in another document: DOC-460-0053 VISION Base.



5. Enter your Serial Number, and click Next.

If you do not have a Serial Number, see Where do I get a Serial Number?

If you receive an error, proceed to the Troubleshooting section.



6. Launch VISION, and obtain the Computer ID from the VISION Licensing dialog.

For more information, see the Computer ID section.

In most cases, it is convenient to copy the Computer ID to the Windows Clipboard for pasting into the

necessary field on the ATI Support Portal (next step).



7. Enter the Computer ID obtained in the previous step. Optionally, you may also enter a note describing the

computer or location where the license will be used, which is useful for tracking purposes. Click Next.

The Note field is not validated in any way for the purpose of licensing. This optional information

is stored on the ATI Support portal with the license registration for reference in the future.



8. The page will refresh after it has finished processing the information, and your license information will be

displayed.

If you receive an error message, proceed to the Troubleshooting section.

9. Your License Keys will be displayed.

License Keys are listed under the versions of VISION with which they can be used.

Important: License Keys are version specific. You must be careful to select the correct license key for

the version of VISION you are using, otherwise you will receive an Invalid License Key error message

when attempting to apply the license key.

10. Once you have your license key, proceed to How to enter your license information into VISION.

License Keys



6 How to view your license details

If your license is registered on the Support Portal, you can view the license details. This displays information about

the license, including the license keys.



3. The My Licenses page will be displayed.

If you have more than one license registered, click on the desired license.

Note: License Serial Numbers that begin with “000” are VISION licenses. License Serial Numbers that

begin with another number are licenses for other ATI software products.



4. The License Detail area will be displayed, including the license keys.

License Keys



7 How to move your VISION license to a new PC

The move process will transfer the license from one Computer ID to another, under the same User Account. This

operation is necessary when moving your license to a new PC. The same process may also be necessary if your

hard drive has been replaced, or if the PC has been reloaded, causing the Computer ID to change.









4. The License detail area will be displayed. Click the Move button.



5. On the new PC, obtain the Computer ID from the ATI Licensing dialog.

For more information, see Where do I get a Computer ID?



6. The following screen will be displayed. If you agree to the terms, then check the box, enter the Computer

ID of the new PC (obtained in the previous step), and click the Move button.

Note: The ATI Licensing agreement requires that the software has been “uninstalled or rendered

unusable” on the PC it is being moved from. See How to remove your VISION license information

for more information.



7. The page will refresh and display the license information for your new PC, including the license keys.

License Keys are listed under the versions of VISION with which they can be used.

Important: License Keys are version specific. You must be careful to select the correct license key for

the version of VISION you are using, otherwise you will receive an “Invalid License Key” error message

when attempting to apply the license key.

8. Proceed to How to enter your license information into VISION.

License Keys



8 How to enter your license information into VISION

Entering your license Serial Number into VISION and applying the License Key enables the toolkits associated with

the license.

1. Ensure that you are logged into your PC with full administrative rights. If you are unsure if your user

account has full admin rights, see How to verify Administrative Rights.

2. In the VISION Licensing dialog, click the Change License Serial Number button.

If the correct license Serial Number is already displayed, skip to step #5 to enter your License Key.

NOTE: You MUST click the Change License Serial Number button to enter your Serial Number. Text

entry is disabled in the Serial Number area of the main VISION Licensing dialog.



3. Enter your Serial Number, and click the Apply button.

If you do not have a Serial Number, see Where do I get a Serial Number?

4. The following message will be displayed. Click the OK button.




5. Your Serial Number is now displayed in the VISION Licensing dialog. Click the Enter License Key button.

6. Enter your license key, and click the Apply button.

IMPORTANT: License keys are version-specific. If the wrong version of license key is used, then you

will receive an “Invalid License Key” error when attempting to apply the license key.

If you do not have a License Key, see Where do I get a License Key?



7. The following message will be displayed. Click the Yes button.


8. Launch VISION.

This final step of launching VISION once is required for properly writing the license information to

your system.

Note: When VISION is launched for the first time, prompts will be displayed for importing

configurations and templates from previous versions. A full description of this is beyond the scope of

this document, but is summarized below for convenience:

o VISION Configuration - Consists of any customizations you may have made to the VISION

environment.

o Layout Templates – Used for configuring the view for recorded data.

If desired, select the VISION version or specify the template files. If you do not have a previous VISION

installation or do not wish to import these items, select Use Program Defaults or click NO when

prompted to import files (depending on the version) – defaults will be created automatically.

9. The licensing process is complete, and the toolkits associated with your license should be enabled.

License Status and Toolkits can be verified in the VISION Licensing dialog, by selecting Help →

Licensing in VISION.



9 How to unregister your VISION license

This process completely unregisters the license from the associated Computer ID and User Account. This is

necessary when you will no longer be using the VISION license. For example, you would unregister the license

before transferring the license to another user, so that the user can activate the license under their User Account.

Unregistering the license is not required for obtaining a license key for a new version of VISION. See How

to view your license keys.

If you are moving the license to a new PC, using the move process is much more convenient than

manually unregistering and re-registering the license.









4. The License detail area will be displayed. Click the Unregister button.

Make sure you have a record of your license before you unregister it, since the license will no longer

be viewable in the Support Portal once it is unregistered.



5. The following screen will be displayed. If you agree to the terms, check the box and click the Unregister

button.

The Cancel button does not unregister the license: it cancels the process, and returns to the

License Detail screen. The license will still be registered.

Note: The ATI Licensing agreement requires that the software has been “uninstalled or rendered

unusable” on the PC it is being moved from. See How to remove your VISION license information

for more information.

6. The license is now unregistered. You will be returned to the My Licenses area, where the license will no

longer be listed.



10 How to remove your VISION license information

Removing your VISION license information will return VISION to an unlicensed state on the PC. This is necessary

when you will no longer be using the VISION license on the PC. For example, you would remove the license

information from the PC when the license is unregistered for transfer to another user, or when moving the license

to a new computer.

Although it is good practice for IT departments to ‘wipe’ PCs before they are re-deployed, this does not always

occur. Completing the steps in this section prior to turning in an old PC prevents other users from improperly using

your license.

VISION 3.6.x and later:

1. Launch ATI VISION

2. Click Help → Licensing

3. Click the “Change License Serial Number” button

4. For the Serial Number, enter: Demo

For more information entering the Serial Number (Demo in this case), see How to enter your

license information into VISION.

5. Uninstall ATI VISION via the Windows Control Panel

VISION 3.5.x and previous:

In these versions, removing the license information is not possible. VISION must be uninstalled using the Windows

Control Panel.



11 Troubleshooting

11.1 VISION Error: Invalid Serial Number

Possible causes:

PROBLEM: The Serial Number entered into ATI Licensing dialog is not valid.

SOLUTION: Verify that the serial number that you entered is correct, and formatted properly including the

hyphens. Example: 000-00020-092490-896244. If the license was provided to you by a license administrator at

your company, ask them to check and make sure the number is correct.



11.2 VISION Error: Invalid License Key

Possible causes:

PROBLEM: Serial Number not entered into ATI Licensing dialog, ATI Licensing dialog still says “Demo” for the

Serial Number.

SOLUTION: Verify that you completed all of the steps under How to enter your license information into

VISION.

PROBLEM: License Key is incorrect for the VISION version being used.

SOLUTION: View your license keys, and ensure that you selected the correct license key for the version of

VISION you are using.

PROBLEM: Incorrect Computer ID used to generate the license key.

SOLUTION: View your license keys, and compare the registered Computer ID to the Computer ID displayed in

the ATI Licensing dialog. If you registered your license using the wrong Computer ID, use the Move process to

move your license to the correct Computer ID.

PROBLEM: Incorrect Serial Number used to generate license key.

SOLUTION: View your license keys, and compare the Serial Number of the registered license with the Serial

Number in the ATI Licensing dialog - they should be the same.



11.3 VISION Error: Invalid Data Entered

Possible causes:

PROBLEM: Entered data contains spaces or other invalid characters.

SOLUTION: Be sure the Serial Number or License Key you are attempting to enter only contains numbers and

dashes. If you are copying/pasting your Serial Number or License Key, make sure there are no leading/trailing

spaces or other characters.

PROBLEM: Serial Number not entered into ATI Licensing dialog, serial Number in ATI Licensing dialog is blank

(older versions).

SOLUTION: Verify that you completed all of the steps under How to enter your license information into

VISION.



11.4 Invalid serial number

PROBLEM: The Serial Number entered into ATI Support Portal is not valid.

SOLUTION: Verify that the serial number that you entered is correct and formatted properly, including the

dashes. Example: 000-00020-092490-896244. If the license was provided to you by a license administrator at

your company, ask them to check and make sure the number is correct.

11.5 Invalid Computer ID

PROBLEM: The Computer ID entered into ATI Support Portal is not valid.

SOLUTION: Verify that you are using the correct Computer ID, as displayed in the ATI Licensing dialog. For

more information, please refer the Computer ID section. Ensure that the Computer ID you are entering is

formatted properly. Example: 1221022.

NOTE: The Computer ID is NOT the same as your login ID, network ID, asset tag number, or the Serial

Number from the bottom/back of your PC. See the Computer ID section for more information.



11.6 License has reached its maximum registered devices

PROBLEM: A VISION license can only be used on the number of PC’s allowed by the license – and this license

has reached its maximum.

SOLUTION: If you are moving the license to another PC, use the move process. If you need to use VISION on

additional PC’s beyond the number allowed by the license, you would need to obtain an additional VISION

license (contact the VISION license administrator at your company).

11.7 License is already registered to another user

PROBLEM: The VISION license Serial Number you are attempting to register is already registered under a

different User Account.

SOLUTION: If the license was previously being used by someone else, ensure that they have followed the steps

under How to unregister your VISION license. If the license was provided to you by a license administrator at

your company, ask them to check and see if the license is being used by someone else.



12 How to verify Administrative Rights

In order for the license information to be correctly applied to your system, your PC must have full administrative

rights when entering the license information and when running VISION for the first time after entering the license

information.

Since admin rights are also required for installation, it is usually convenient to complete the licensing

process immediately after the installing VISION.

Some IT departments configure special “User Admin” accounts for their users, which may or may not

have the permissions to allow proper installation and licensing of VISION. If you need assistance with

obtaining full admin rights on your PC, contact your IT department.

If you are unable to complete the steps below, you are most likely using a restricted user account.

Contact your IT department for assistance.

1. Click Start, then right-click on Computer and select Manage



2. Select Local Users and Groups → Groups. Right-click on Administrators, and select Properties.



3. Verify that your User ID is listed in the dialog.

If your User ID is not listed in the dialog, you do not have admin rights. Contact your IT

Department for further assistance.



13 Common Licensing Tasks – Frequently Asked Questions

13.1 Licensing VISION for the first time

QUESTION: I am licensing VISION for the first time. What is the process?

ANSWER: Follow the process described in the section How to register your VISION license.

13.2 Upgrading to another VISION 3.8.x or previous version

QUESTION: I want to upgrade to another release of VISION (3.8.x or previous). What do I need to do?

ANSWER:

1) View your License Details on the Support Portal, and verify that the license is eligible to run the desired

version of VISION.

If your license is not eligible to run the desired version of VISION, ask the license administrator at

your company to have your license maintenance extended.

2) The additional steps required depend on the VISION “base version” (the first and second numbers in the

VISION version number):

If the version you are upgrading to is of the same base version as the version you are currently using

(EXAMPLE: you are upgrading from VISION 3.6.2 to VISION 3.6.3), all you need to do is install the new

version of VISION. The license keys are the same for all base versions; the new version of VISION

should automatically recognize the license information already present on your PC.

If the version you are upgrading to is of a different base version than the version you are currently

using (EXAMPLE: you are upgrading from VISION 3.6.2 to VISION 3.7.1), you must install the new

version of VISION and then view your license keys to obtain the correct license key for the new

version.



13.3 Upgrading to VISION 4.0 or later

QUESTION: I want to upgrade to VISION 4.0 or later. What do I need to do?

ANSWER: The VISION 4.0 licensing process is described in a different document: DOC-460-0054 How to Manage

your VISION License - VISION 4.0 and later.

13.4 Moving the VISION license to a new PC

QUESTION: I had VISION licensed on my old PC, and then I received a new PC. What do I need to do to get VISION

licensed on my new PC?

ANSWER: The new PC will have a different Computer ID than the old one, requiring a different license key. You

must use the move process to transfer the license to the new Computer ID.

13.5 Transferring the VISION license to another user

QUESTION: I need to transfer my VISION license to someone else at my company. What is the process?

ANSWER: Unregister the license, using the process described in the section How to unregister your VISION license.

Once the license is unregistered, it is free to be registered by someone else using the process described in the

section How to register your VISION license.

13.6 New toolkit was added to the license

QUESTION: A new toolkit was purchased for addition to my license. How do I enable it?

ANSWER: Once the information from your purchase has been processed and added to the ATI Support Portal

Licensing System, you can enable the new toolkit on your PC by viewing your license keys to obtain your updated

license key, and entering it into VISION.

13.7 License not working after PC components were replaced

QUESTION: My hard drive failed and was replaced, and my VISION license no longer works. How do I get my

VISION license working again?

ANSWER: When a hard drive is replaced, the PC will usually have a different Computer ID, requiring a different

license key. The process is the same as receiving a new PC: you must use the move process to transfer the license

to the new Computer ID.



14 Record of Revisions

Date Revision Description Revised By Affected Pages

11/03/15 1.0 Initial Release J. Mitchell All

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