How to make your users love SharePoint Online (when they hated the previous ones!)

Uploaded to SlideShare.net

by François Souyri - Sept 2016Up

load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

My users have always hated SharePoint. How can I make them like SharePoint Online ?



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Agenda

AGREE ON THE BASICS (WHY USERS HATED SHAREPOINT)

BEFORE

DURING

AFTER

SHAREPOINT DEPLOYMENT AND THE USERS



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Paper Processes to Cloud Automation

François Souyri

BLOG http://sharepointfrancois.comCOMPANY http://paperblade.com

#SHAREPOINT SINCE 2006

FOUNDER OF HUMAN CONSULTING AGENCY

IN LONDON

#HUSBAND

#FATHER OF A 5 YEAR OLD

AMATEUR #CAPOEIRISTA

TWITTER FrancoisSouyriEMAIL [email protected]



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016 Why Users $@%& hate SharePoint !



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016 Sucks?

Advantages were not clear

“Clunky”

Hard to find information

Sharing was complex

Fear of change

used to suck?Why SharePoint

Francois Souyri

Add animation down



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

The Fad is Gone

NOT MUCH NOVELTY



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Constant Fighting

BETWEEN USERS AND SITE OWNER

BETWEEN SITE OWNERS AND I.T.

BETWEEN I.T. AND THIRD PARTY PROVIDER / EXTERNAL SUPPORT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Users Found Replacement Solutions

OUTSIDE THE CORPORATE NETWORK



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Be Ready for The Problems That Might Arise



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Business Changes



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Human Factors



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Technology Changes



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Before Implementation



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Organise Your SharePoint Early

AKA “SHAREPOINT INFORMATION ARCHITECTURE”

BEFORE CREATING ANY SITE, YOU SHOULD PLAN FOR IT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Demonstrate SharePoint

PEOPLE DON’T KNOW WHAT THEY DON’T KNOW

SO SHOW THEM !



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Accept SharePoint Limitations

BE HONNEST - IF IT CAN’T DO IT, THEN SAY SO



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Have A Project Manager

NOT JUST YOUR IMPLEMENTATION CONSULTANT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Get Management To Love It

SHOW THE ADVANTAGES FOR THEM

ASK MANAGEMENT TO TALK ABOUT IT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

During Implementation



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Implement SharePoint in Phases

FEW SITES/APPS PER PHASE

HR Site• Recruitment • handbook• Absences

Marketing Site• News• Case Studies

PMO Office• Projects



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Do Not Cut Corners

DON’T DO NEW WITH OLD



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Lead By Example



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Keep It Simple

SIMPLE NAVIGATION

KEEP CONSISTENCY ACROSS ENVIRONMENT

LIMIT LEFT AND TOP NAVIGATION



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Consistent, yet unique



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016What About Branding ?

WHAT’S MORE IMPORTANT, WHAT’S INSIDE OR OUTSIDE?

THIRD PARTIES: • VALO INTRANET• LIVETILES• SKIN TEMPLATES

1

2

SMALL EDIT

WHOLE “SKINNING”

?



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016Out of the box

Or

Fully customised

?



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Communicate Communicate CommunicateKEEP A CONSTANT DIALOGUE WITH YOUR STAKEHOLDERS

ASK FOR ANY IDEAS OR RECOMMENDATIONS

SURVEY THE USER

REGULAR FEATURES AND “SHOW AND TELL”

MAKE THEM FEEL “INVOLVED”



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Train your Users

YES, IT’S INTUITIVE BUT IT’S NOT OBVIOUS

CUSTOM TRAINING

VIDEOSSHOW AND TELL

INTERNAL WEBINARS

FLOOR WALKING



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Empower Your Users

IDENTIFY POWER USERS, THEY ARE YOUR NEW BEST FRIENDS!

ASSIGN EACH SITE TO AN OWNER

COLLECT FEEDBACK

DON’T LET SITES BECOME DESERTED OR ABANDONED



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Think like your Users

RENAME IF YOU WILL BUT……DO CALL A SPADE A SPADE

AVOID OVERWHELMING THEM WITH FEATURES

PUT YOURSELF IN YOUR USER’S SHOES



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

After Implementation



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Officially Move Your Business to SharePoint“NO ONE HAS AN EXCUSE NOT TO USE SHAREPOINT FOR ALL THEIR WORK”

ASK MANAGEMENT TO SEND OUT AN ANNOUNCEMENT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Don’t Leave Ownership With I.T. Alone

GIVE SITE OWNERS RESPONSIBILITIES TOO



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Think “Ops”

IMPLEMENTATION IS NEVER FINISHED

OPERATIONS ARE NOW IN CHARGE

ON-GOING ASSISTANCE AND TRAINING

SCORECARDS AND KPI’s

NEW RELEAS

E

LEARN IT

USE IT

MASTER IT

TRAIN OTHERS

REPEAT



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Make Your Bed

DON’T LET THE DUST ACCUMULATE

GOOD HOUSEKEEPING IN PLACE

DON’T RELY ON JUST THE USERS

YOU NEED TO ACT BEFORE IT BECOMES UNTIDY



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

How To Keep It All Clean

HIRE A HOUSEKEEPER

SHOW USERS DYNAMIC CONTENT

SET UP ALERTS AND AUTOMATION



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

Conclusion: Love Your Users

SHAREPOINT IS A BUSINESS TOOL

SHOW IT

PLAN FOR IT EARLY

DON’T REPEAT THE PAST

SIMPLE IS THE NEW S.M.A.R.T

USERS ARE YOUR BEST FRIEND

ALWAYS COMMUNICATE

THEY WILL BE GRATEFUL



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016 THANK YOU FOR LISTENINGDO YOU HAVE ANY QUESTIONS FOR ME?If you would like to contact me use any below

Paper Processes to Cloud Automation

BLOG http://sharepointfrancois.comCOMPANY http://paperblade.com

TWITTER @FrancoisSouyriEMAIL [email protected]



load

ed to

Slid

eSha

re.n

et

by F

ranç

ois S

ouyr

i - S

ept 2

016

How to make your users love SharePoint Online (when they hated the previous ones!)

Presentations & Public Speaking

Transcript of How to make your users love SharePoint Online (when they hated the previous ones!)