How to Make the Most of Your Knowledge Base

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How to Make the Most of Your Knowledge Base


Insight from our May 17, 2016 #ICMIchat


Q1: How do you define a knowledge base?


What is a knowledge base?


Q2: How often do you (as a customer) use knowledge bases

for service?


When & Why Customers Use a Knowledge Base


Q3: What are the characteristics of a well-designed knowledge base?


Characteristics of a Great Knowledge Base


Q4: What’s the best way to keep knowledge bases accurate and

up-to-date?


Keeping Knowledge Bases Up-to-Date


Q5: Is it possible to measure CSAT in knowledge base? How?


Measuring Knowledge Base Customer Satisfaction


Q6: What’s next for knowledge bases? How will they look

different in 5 year?


The Future of Knowledge Management


Join us Next Time!


Check out our forum for a full recap: http://ubm.io/1RzMpI4

http://ubm.io/1RzMpI4

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