How to make surveys better
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How to Make Surveys Better By @DougDevitre
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Transcript of How to make surveys better
How to Make
Surveys BetterBy @DougDevitre
Do you measure how
people feel or what they
implement as a result?Most measure subjective feelings rather than results.
Actual QuestionsThis is why most surveys don’t improve the attendees’ condition.
How would you rate the presentation?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the presenter well organized?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the program useful?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
How would you rate the facility?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the speaker excited?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Better QuestionsHow to measure performance from education sessions.
Which learning objective had the
most impact?
A. Increasing revenue by __________.
B. Increasing customer satisfaction by _____.
C. Decreasing customer attrition by _______.
D. Increasing productivity from ____________.
E. None of the above.
How much X helped you get Y?
A. 0
B. 500
C. 1,000
D. 1,000 +
Would you refer others to attend?
No, it was a waste of time.
Yes, it was ok but I didn’t implement.
Yes, if you want some entertainment.
Yes, it helped me improve my business.
Other _______________
What would be the one
thing you would improve
next time?The magic question that encompasses all the subjective issues.
