How to initiate chat with your store visitors
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Transcript of How to initiate chat with your store visitors
Eshopbox Wiki for Store Owners
Category: Store Promotion
How to initiate chat with your site visitors
What you will learn here
▪ What does chatting with a visitor mean
▪ Why to chat with your site visitors
▪ How to initiate chat with your site visitors
Welcome to Eshopbox Wiki
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
1What does chatting with a
visitor mean
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ Chatting is a two way communication between the store owners and the
visitors via text
▪ Initiating a chat with a visitor means starting a communication with him
using text
What does chatting with a visitor mean
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
2Why to chat with site visitors
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Why to chat with your store visitors
▪ It gives you a means to communicate with your store visitors via text
▪ You can inform your visitors about the available products, current
discounts and other helpful tips that help them in shopping on your
store
▪ You can also receive your customers’ reviews, feedbacks and
recommendations via this live chat feature
▪ It increases the conversion rate, traffic and revisits on your store
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
3How to initiate chat with your
store visitors
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 1:
▪ Log in to your Eshopbox site control panel using your Eshopbox login Id
and password
▪ Click on the chat bar at the bottom right corner of the page
How to initiate chat with your site visitors
My Account Page
Chat Bar
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 2:
▪ This will open a chat window containing a list of all the visitors and
buyers who are currently on your store. All these online buyers will be
indicated with a green dot next to their name
▪ The visitors would be either displayed by their names, if they chose to
enter them or as guests, incase they didn’t enter their namesChat Window
List al all the visitors on your store
How to initiate chat with your site visitors
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 3:
▪ Click on the name of a visitor from the list you wish to initiate chat with
▪ A chat box bearing the name of that visitor will pop up
▪ You can now start a conversation with him
Chat box pop up
Click here
How to initiate chat with your site visitors
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 4:
▪ You can now start chatting with your visitors by typing your text in the
blank field provided and then hitting ‘Enter’
Sent text
Enter your text here
Hi
How to initiate chat with your site visitors
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Good to know
▪ You can initiate a chat with your visitors at any moment when they
are on your store
▪ You can log out of a chat at any point of time by going ‘Offline’
▪ When you are offline or not present on your store, all your chats will
be saved as ‘Offline messages’ and will be redirected to your ‘Inbox’
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
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