How to Increase SaaS Customer Conversion Rates
-
Upload
iridizecom -
Category
Technology
-
view
203 -
download
2
description
Transcript of How to Increase SaaS Customer Conversion Rates
![Page 2: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/2.jpg)
iridize.com
Converting free trial users on a SaaS
platform is more of a marathon than
a sprint – it requires long term
attentiveness to demands.
![Page 3: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/3.jpg)
iridize.com
When preparing for a marathon –
you need a running strategy:
energy distribution, breathing
plan, strength reservation.
![Page 4: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/4.jpg)
iridize.com
Onboarding a customer all the way
from signup to conversion is quite
similar. A few factors to boost your
onboarding marathon:
![Page 5: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/5.jpg)
iridize.com
Irreplaceable
Customer
Service
![Page 6: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/6.jpg)
iridize.com
Stellar customer
service
can be a strong
selling point.
![Page 7: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/7.jpg)
iridize.com
Your offering may be brilliant, but
showing your customers they are more
than a figure on your analytics graphs
can be a major differentiator.
![Page 8: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/8.jpg)
iridize.com
Availability
![Page 9: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/9.jpg)
iridize.com
Manage
customer service
expectations
wisely.
![Page 10: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/10.jpg)
iridize.com
It is better to be less available to
your customers than promise them
full availability – and keep them
waiting. This goes double for budding
businesses.
Being kind and witty about it helps.
![Page 11: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/11.jpg)
iridize.com
Pro-active
Customer
Service
![Page 12: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/12.jpg)
iridize.com
Stay ahead of your users. Offer them
solutions for issues they haven’t had
time to complain about.
![Page 13: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/13.jpg)
iridize.com
Utilize your analytics capabilities. Try
iridize’s Predictive Analytics dashboard. Get
insights into your customers’ logins, page
views, and work flow. Set up Micro-
Conversion goals and follow your success in
meeting them.
How?
![Page 14: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/14.jpg)
iridize.com
Customer
Service Tools
![Page 15: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/15.jpg)
iridize.com
Target your audience
with tools that meet
their expectations.
![Page 16: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/16.jpg)
iridize.com
Fast service tools like interactive
guides and chat support are important
to web-savvy users. Phone support is
essential for corporate customers.
Know your customers and allocate your
customer service resources accordingly.
![Page 17: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/17.jpg)
iridize.com
Ask us more
about iridize’s
onboarding solutions.
![Page 18: How to Increase SaaS Customer Conversion Rates](https://reader035.fdocuments.us/reader035/viewer/2022081414/54c133274a7959856d8b45b3/html5/thumbnails/18.jpg)
Why Iridize Mobile? We Hope That Was Helpful!
Learn more about onboarding solutions at iridize.com Or request a demo at [email protected]
iridize.com