How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

15
MINIMIZE COST AND OVERALL IMPACT OF LOW HCAHPS SCORES How To Improve HCAHPS

Transcript of How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

Page 1: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

Frontline Staff Alerting Solutions Field Staff Alerting Solutions Readership Analytics Industry Benefits Contacts

(855) 323-9663 [email protected] www.xcommsdirect.com

Internal Communication Solutions

MINIMIZE COST AND OVERALL

IMPACT OF LOW HCAHPS SCORES

How To Improve

HCAHPS

Page 2: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

Strategy to Improve HCAHPS Scores Starts With

Effective Communication and Employee

Awareness.

Since the inception of HCAHPS in 2008 patient care and competition in the healthcare industry has never been more important or measured. From improved patient care to hospital incentives and competitive positioning, the importance of high HCAHPS scores is as crucial as ever.

Page 3: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

While a strong focus on proper care and effective communication with patients is being placed with HCAHPS patient surveys internal focus needs to also be placed on how HCAHPS importance is being communicated internally with hospital staff.

The reality is that without complete awareness and a willingness from all staff to focus on

patient care satisfaction high HCAHPS scores would only be achieved accidentally.

Page 4: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

The first step in improving HCAHPS scores (and these are really HCAHPS basics) is creating a hospital wide and complete understanding of what exactly is being measured by patients. Using internal communication to create hospital employee awareness of how every hospital team member plays a crucial role in HCAHPS scoring is paramount.

Page 5: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

To create that awareness and ultimately create position specific accountability requires a communication strategy that not only provides hospital staff sufficient comprehension of how hospitals are being measured but also creates a culture of individual responsibility to do their part in creating the ideal patient experience

Page 6: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

The second step in improving HCAHPS scores is incorporating an effective and efficient vehicle for hospital communication. An internal communication plan to improve HCAHPS scores needs to be able to get the word out as well as measure hospital employee’s level of understanding of the HCAHPS process, impact and their role. Regular circulation of HCAHPS 101 to hospital staff is crucial so the process of dissemination has to be one that is easily executed by administrators, management, executives or IT Staff.

Page 7: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

Like with any other internal communication vehicle there are flaws. From the employee who may not have received the information to the employee who is not be available when material needs to be reviewed and the employee who simply just not understand the importance ... Any vehicle for hospital communication needs to have measurement of readership and acknowledgement functionality as well as the capacity to measure employee understanding of all internal initiatives or policies regarding patient care and HCAHPS.

Page 8: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

In addition to broadcasting “What you need to know about HCAHPS” a tool for measuring a hospitals employee’s level of understanding of HCAHPS is crucial. Regular testing and discovery of knowledge gaps is a valuable tool to improve HCAHPS scores at any position in any hospital.

Page 9: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

When the conversation begins regarding how to raise low HCAHPS scores the most common questions have to be:

• Are hospital employees aware of the importance of HCAHPS and its impact? • Are hospital employees aware of their specific role in improving HCAHPS scoring and the patient experience? • How do we know that we are creating the necessary employee awareness of HCAHPS? • How do we know the hospital staff actually understands the HCAHPS process and their level or responsibility? • What is the cost and organizational impact of low HCAHPS scores?

Page 10: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

Depending on the importance placed on internal communication will ultimately determine the

answers to every one of those questions.

SO … WHAT IS THE BEST WAY TO COMMUNICATE THE IMPORTANCE OF HCAHPS AND ULTIMATELY RAISE LOW

SCORES?

Page 11: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

How To Improve HCAHPS : Internal Communication and Employee Awareness

MINIMIZE COST AND OVERALL IMPACT OF LOW

HCAHPS SCORES

Desktop Alert Software empowers you to immediately send out desktop or mobile alerts through various flexible messaging channels so your key messages will never be ignored, pushed to the side or deleted ultimately resulting in better one way communication and message consistency across any position, department, location, network or device. With full real time reporting analytics and a suite of internal communication alerts vehicles that is a perfect fit for hospitals, your organization can greatly improve operational efficiencies and have a positive and immediate impact on HCAHPS scores, loss of revenue and employee turnover due to poor communication.

Expect a culture changing focus on generating activities that are based on value and organizational objectives.

Page 12: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

Desktop Alerts - High Cut-through Send important updates or emergency notifications directly to staff as desktop pop-up alert messages.

Scrolling Desktop News Feed Update staff without disrupting employee tasks with powerful and persistent desktop scrolling ticker messages.

Screen Savers and Digital Signage Get the word out to individuals, departments, custom groups or entire organizations or common area screens or kiosks with customizable Screen Saver Digital Signage.

Internal Newsletters: Aggregate internal emails, memos, general updates and Xcomms Alerts into one resource to reduce information overload.

EMPLOYEE RSVP / OPT IN SOFTWARE Customize Qualifying questions and offer opt in for any event. Perfect for company events, overtime opportunity notifications and more.

Desktop Wallpaper With a wide range of formats supported you can publish messages directly to any desktop background.

Staff Quiz Tools Reinforce Staff learning, Build engagement and Increase employee skills while identifying knowledge gaps. Send as desktop alert or hyperlink.

Staff Survey - High Response Rates Pulse check your organization by creating instant employee surveys and measure effectiveness with real time reporting.

VIDEO POP-UPS Link to network videos or online sources to increase views of Existing videos as well as improve employee engagement.

MOBILE EMPLOYEE ALERTING Mobile employee messaging allows you to send updates for those employees who are on the go.

XComms Direct Offers Unique Communication Channels to Improve Communication and Performance in ANY Organization.

Page 13: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

There are few things we would like to point out as you are considering our internal communication solutions:

• Pop-Up Alert, Video Alerts, Newsletters and Event Opt in Channels are INCLUDED with unlimited alerts.

• No mandatory recurring fees after initial purchase. • The package includes a locally hosted option. • No additional cost for server software or licensing fees. • Setup support included in initial cost.

To schedule a demo or to request information or pricing, please don’t hesitate to reach out to us. We can be emailed directly at [email protected] or call (855) 323-9663. We will be available at your convenience.

Page 14: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

To learn how Xcomms Direct Can Help You Improve HCAHPS with Effective Internal

Communication

Contact Xcomms Direct Today

Or

Visit www.XCommsDirect.com

Call us: Email Us:

Visit Us:

1–855–323–9663 [email protected] www.XCommsDirect.com

Page 15: How to improve hcahps scores and reduce revenue loss due to poor patient experiences x comms direct

www.XCommsDirect.com

855-323-9663