How to improve customer service with call answering services
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❧ How to Improve Customer Service with Call Answering Services Answer United
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http://www.answerunited.com | Using call answering services can help to significantly improve customer service within your company. With an answering service, your employees can focus on growing your business as opposed to answering scores of calls all day. With call scripts and a professional staff, you can transform your customer service team all while saving you significant money.
Transcript of How to improve customer service with call answering services
❧
How to Improve Customer
Service with Call
Answering Services
Answer United
❧ ❧ Keep your customers satisfied by providing a live
operator every time they call
❧ Award-winning, trained agents provide 24x7
telephone and online customer service
❧ National leader in telephone answering, customer
service, call center and help desk industry
Happy Customers
❧ Benefits
❧ Provides a personal approach in dealing with customers after hours
❧ Gives small businesses a larger, more professional image
❧ Frees your staff to do other, more important work
❧ ❧ You only pay for the time you use
❧ Ideal for medical practitioners, service companies,
and sales organizations
❧ Callers will be treated in the same professional,
courteous manner in which you would answer your
phone
More Benefits
❧ ❧ Works with all major long distance carriers
❧ Provides separate local or nationwide 800 numbers
❧ All incoming calls are dispersed to the properly
trained agents using digital automatic call distribution
system
Connecting Your
Customers
❧
Custom, On-Screen
Scripts ❧ Use prior experience to
compose a custom script
❧ Ensures your customers
receive prompt,
exceptional customer
care with accuracy and
integrity
❧ Calls can be direct to your
phone or voice mail if
more detail is needed
❧ Web Interaction
❧ Integrate an icon on
your web page
❧ Icon can give anyone
browsing your website
the ability to ask for an
Agent Callback or Live
Chat
❧ No additional software
is necessary
❧ ❧ All messages are typed into computers, eliminating
unreadable messages
❧ Convenience and flexibility allowing whichever mode
of communication you want to retrieve your
messages
❧ Obtain messages from the system, have them faxed,
paged, emailed, or sent to your cell phone
Instant Call Messaging
& Retrieval
❧ ❧ Computer generated time and date stamp reporting
❧ Reports can be provided on a daily, weekly, or
monthly basis
❧ Reports can be delivered in multiple formats
including fax, email, or downloadable file
Receive Call Reports
❧ ❧ Visit www.answerunited.com
❧ Or call 800-937-5900
❧ For all your Call Center Services
For More Information
