RM Questionnaire for Bank Customer Satisfaction_Pranotee Worlikar
How to improve customer service questionnaire
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Transcript of How to improve customer service questionnaire
1 ©Dr Brian Jude
How to improve customer service?
2 ©Dr Brian Jude
The key to improving
customer service is to know how you score now!
Try this short questionnaire and score yourself to find out.
3 ©Dr Brian Jude
Customer Care questionnaire.
1. Helpfulness.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
4 ©Dr Brian Jude
Customer Care questionnaire.
2. Smiling.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
5 ©Dr Brian Jude
Customer Care questionnaire.
3. Professional.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
6 ©Dr Brian Jude
Customer Care questionnaire.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
4. Enthusiasm.
7 ©Dr Brian Jude
Customer Care questionnaire.
5. Go the extra mile.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
8 ©Dr Brian Jude
Customer Care questionnaire.
6. Empathy and understanding.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
9 ©Dr Brian Jude
Customer Care questionnaire.
7. Keeping promises.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
10 ©Dr Brian Jude
Customer Care questionnaire.
8. Honesty.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
11 ©Dr Brian Jude
Customer Care questionnaire.
9. Listening.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
12 ©Dr Brian Jude
Customer Care questionnaire.
10. Warm and friendly.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
13 ©Dr Brian Jude
Scoring.
10 – 15 Very poor
16 – 25 Poor
26 - 35 Mediocre
36 - 45 Good
46 plus Excellent
14 ©Dr Brian Jude
If your score was less than 46
- then there’s room for
improvement.