Four Principles for Fixing Your Broken Organization

based on AIIM keynote from Christian Finn @cfinn

Peter Reiser Social Business Evangelist Oracle peter.reiser@oracle.com @peterreiser

Does Your Intranet Feel Like This?

Does Your Workplace Look Like This?

Which Side Best Represents How Work

… Gets Done In Your Organization?

Work Shouldn’t Feel This Way

Frustration Anger Despair

Source: Gallup Management Journal, http://gmj.gallup.com/content/24880/gallup-study-engaged-employees-inspire-company.aspx

Source: Gallup Management Journal, http://gmj.gallup.com/content/24880/gallup-study-engaged-employees-inspire-company.aspx

51% Increased chance of mobile sales

19% Higher operating income

The Value of Engagement 26% Higher productivity

23% Greater customer value

$100B Valuation for Facebook

9.3% Higher shareholder returns

Fix #1: Socialize Your Intranet Usher in The Age of the E2E Portal

Fix #2: Mobilize Your Content The Post-PC Workforce Needs A Post-PC Workplace

Medtronic iPad Solutions

Medtronic iPad SolutionsSolutions

Medtronic iPad Solutions Solutions

Enter&Lead& Opp’t’y& Quote& Sale& Invoice&Qualified?& Closed?&

The&CRM&&&ERP&View&of&the&World&

A Reality Check

The&Sales&Team’s&View&of&The&World&&

Enter&Lead& Opp’t’y& Bid& Sale& Invoice&Qualified?& Closed?&

Listen&to&Customer&

Verify&with&Engineering&

Price&Bid&

Create&PresentaHon&

Approve&with&Manager&

Sell&to&Customer&

Fix #3: Conversationalize Your Processes Collaboration in Context Accelerates Success

Fix #4: Build vibrant communities Add&Social&Value&models&to&drive&Social&AdopHon&

FiveKeys for Success

•  Solve a clear business problem (one that users feel) – And market your solution in those terms

• Connect people to create fuzzy logic magic •  Enroll executives to change the workstyle •  Build trust by taking smart risks •  Participation > ROI

Thank You!

peter.reiser@oracle.com / @peterreiser