How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other...

Extending Microsoft SCOMto Monitor & Diagnose the Performance of Citrix, SAP and other Business Critical Applications

PresenterSrinivas Ramanathan | CEO | eG Innovations

© eG Innovations, Inc | www.eginnovations.com

Moderator

Holger SchulzeVP MarketingeG [email protected]


Today’s Presenter

SrinivasRamanathanCEO & Founder eG [email protected]


The User View


Network IIS Web onESX

Active Directory SQL

Citrix XenApp onVMware ESXCitrix ZDC on

VMware ESX

MS Terminal, CitrixLicense Server

Profile Server

EnterpriseApps (Exchange, SAP, Dynamics, …)

vCenterOracle

Client

The IT Administrator’s View

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Citrix?

“My application is slow!”


System Center Operations Manager

ActiveDirectory

SharePoint SQL ServerWindowsHyper-V

Exchange Server

SCOM provides great visibilityinto Microsoft platforms …

… but what about business critical apps & platforms

like these?

SAP

Virtual Platforms

Citrix

J2EE Apps


Need to Monitor Every Layer, Every TierInfra Tier Monitored by the eG Enterprise

Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web, iPlanet/SunONE

Web Application Servers .Net. WebLogic, ColdFusion, JBoss, SunONE, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications Microsoft Dynamics, SAP R/3, Siebel, Peoplesoft, Oracle Forms

Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL, Informix

Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp

Network Devices Cisco routers, switches, hubs, wireless devices, load balancers

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, TMG

Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server

Operating Systems Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS

Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Red Hat Enterprise, AIX LPARs, Solaris Zones/LDOMs

VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream broker

Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO


The Multi-Pack ChallengeNon-

Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers SCOM Management

Server

Operations Console

ActiveDirectory


Exchange Server

Microsoft Platforms

SAP Connector (Vendor A)

WebSphere Management Pack

(Vendor B)

Citrix Management Pack (Vendor X)

VMware Management Pack

(Vendor Y)

Siebel Management Pack (Vendor Z)

Jboss Management Pack (Vendor C)

Remote data collection

Agentless

via Vendor’s agent

via Vendor’s agent

SCOM SDK

Agentless

Proxy SC

OM Agent

SCOM Agent

Proxy SCOM Agent

Microsoft Management Packs

• Multi-pack approach adds cost & complexity

• Fragmented view of environment

• Slow & manual diagnosis


Management packs from different vendors are not integrated

Multiple management packs add cost & complexity Licensing of each MP is different; no consistency across MPs

Many alerts, but very little actionable information due to lack of correlation and root cause diagnosis

Leads to long problem isolation & diagnosis cycles, resulting in poor user experience and increase in IT operation cost

SCOM Monitoring Limitations


eG Enterprise Server

eG SCOM Plugin

SCOM Management

ServerOperations Console

ActiveDirectory


Exchange Server

Microsoft Platforms

Non-Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers

• Universal management pack extends performance monitoring scope, visibility & detail beyond MSFT platforms

• Accelerates & simplifies monitoring & diagnosis• Reduces cost & complexity

The Universal Management Pack Solution


eG Enterprise Server

eG SCOM Plugin

SCOM Management

ServerOperations Console

ActiveDirectory


Exchange Server

Microsoft Platforms

Non-Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers

The Universal Management Pack Solution

Drill down into performance details, diagnosis data, and reports for the selected eG managed target system.


The eG Universal Monitor

• A single monitor license for Windows, Linux, Solaris, HPUX, AIX, VMware, Tru64

• A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

• A single monitor for monitoring any application

• A single price to manage multiple applications on the same server

• Auto-upgradeable

• Agentless monitoring option

• 100% web-based – HTTP/HTTPS


eG/SCOM Integration Architecture

HTTP/SSCOM SDK

SDK Service

TCP

eG Connector Event Log

State Integration Service

Discovery Integration Service

Unknown State Integration Service

Monitoring Host

Health Service

eG Management Packs Configuration

Service

eG Connector Service

SCOM Agent

SCOM Management

ServerDiscovery, State & Config Data Provider

eG Manager

eG SCOM Plugin Server


Key Features of eG/SCOM Integration• Integrated End-to-end Monitoring of heterogeneous IT

Infrastructures: Leverages best of breed capabilities of Microsoft and eG monitoring technologies.

• Makes SCOM “virtualization-aware”: Enables SCOM admins to proactively detect issues in heterogeneous virtualized platforms.

• Centralized monitoring and alerting from SCOM: The SCOM console becomes the one-stop-shop for performance and problem information. Leverages eG’s automatic root-cause diagnosis capability.

• Makes troubleshooting easy: The eG console can be launched from the SCOM console on-demand, allowing administrators instant access to the detailed diagnostics provided by eG and easing troubleshooting.


Live Solution Tour: eG SCOM Management


Infrastructure Monitored Virtualized Citrix XenApp infrastructure

Users access the infrastructure through the Citrix web interface

Applications are hosted on Citrix XenApp servers Supporting infrastructure: Active Directory, SQL,

License server, profile server Critical server applications are virtualized on VMware

vSphere Applications on Citrix access backend database and

data processing applications


Active Alerts in the SCOM Console

SCOM alerts and eG alerts in the same console

For each eG alert, see help information automatically

loaded into SCOM.


eG Enterprise Folder in the SCOM Console

All components managed by eG are auto-discovered in the SCOM

console.


Components View in SCOM

Real-time state of eG managed components in the SCOM

console


IIS Web Servers View in SCOM

Currently, two IIS web servers are monitored. One of them is healthy,

the other is not.

Some of the user accesses to the

infoway_nfuse web site are not working well.


IIS Web Servers View in SCOM

Application access and user login transactions are showing problems.


Citrix XenApp View in SCOM

Citrix users are facing an issue and application access is also having a

problem.



SCOM’s diagram view provides more details of

the problem.



One of the Citrix applications is seeing a

problem.

The application that is seeing a problem is the

Java GUI application.



Click on the diagnose using eG link to get

more details.



Seamlessly login to the eG Enterprise console

from SCOM.


Diagnosis of Citrix XenApp Issues

One of the published applications is using

excessive CPU.



At the Citrix users layer, see the users who are

logged in.

User kevin’s session is seeing an issue.

eG Enterprise tracks various key metrics

about the user’s session.

CPU usage of the user’s processes is high – one user should not be taking 30% of the CPU of the Citrix server.

Clicking on the diagnosis link reveals the processes being run in user kevin’s session.



The Java GUI application is responsible for the

CPU spike!


Monitoring VMware vSphere in SCOM

The VMware server’s operating system layer

has a problem.

Lets diagnose the problem further.


Diagnosing VMware vSphere Performance

The VMware server’s service console should be taking < 2% CPU.

Right now, CPU usage is 100%!


Diagnosing VMware vSphere Performance

There are multiple samba backup jobs running on the Vmware server, causing the

CPU bottleneck.


Virtualization-Aware Root-Cause Diagnosis

Response time metrics for the web-based service: infomart

Application Access and User Login are seeing errors

Clicking on any of these transactions displays the service topology diagram for this web-based service


Virtualization-Aware Root-Cause Diagnosis• Know which tier of a business service is impacted

The dependency arrows and color coding make it clear that a problem with the Citrix XenApp server is impacting the web server.


Virtualization-Aware Root-Cause Diagnosis• Know where the root-cause of a problem lies:

The XenApp VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the XenApp VM.


Virtualization-Aware Root-Cause Diagnosis

Something is wrong with CPU usage of the ESX console.

The ESX console is taking up close to 100% of the virtual CPU allocated to it!

• Know which layer is impacted – Network? System? Application?

The problem is at the OS layer.

Clicking on the diagnosis button lets us find out why.


Virtualization-Aware Root-Cause DiagnosisList of the top 10 CPU processes running on the vSphere/ESX service console

A couple of Samba backup job are using most of the CPU available to the service console.

This is the root-cause of the Citrix performance issue!


Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of the problem

Effects of the problem

All the problems appear to be equally important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


Benefits of the eG SCOM Integration• Integrated end-to-end monitoring solution for heterogeneous

platforms: Single pane of glass view of entire service infrastructure (not just Microsoft applications)

• Add custom monitoring easily to SCOM: Use the eG Integration Console to monitor and report on new applications/devices easily in the SCOM console.

• Short Learning Curve for SCOM Administrators: No need to learn another monitoring tool – continue using the familiar SCOM console. No need to learn about different management packs.

• Maximize the Returns on your SCOM Investment: Combine eG Enterprise's increased monitoring depth and breadth with SCOM's expertise in monitoring Microsoft technologies


Gartner on the eG SCOM Integration• eG Innovations goes deeper than Microsoft

SCOM in the areas of Solaris, AIX, HP-UX and Linux.

• Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations.

• A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle.

• This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012.

Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs.

Jonah Kowall, Research VP, Gartner Inc.


ROI of the eG/SCOM Solution • Reduce downtime

• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


eG Innovations: Customer Successes

http://www.chase.com/


eG Innovations: Awards and Recognition


Next Steps

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How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other...

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Transcript of How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other...