!1

!2

Change Management

Conflict and Controversy

Customer Service

Diversity

Employee Engagement and Culture

Harassment and Discrimination

Leadership Development

Meetings and Retreats

Myers-Briggs Type Indicator (MBTI)

Policies and Procedures

Power, Polarities, Paradox, Resistance

Staff Development

Strategic Planning

Surveys and Assessments

Appleseed Consulting | Services

How to Enrage Your Staff | Mwahahahahaha...

!3

You’re the boss. Create the most toxic work environment possible.

1. Draw a stick figure. 2. Write down things

you'd do and... 3. Graphically depict them

on the stick figure.

How to Engage Yourself | The Emotional Bank Account

!4

A metaphor that describes the amount of trust that’s been built up in a relationship.

If I make deposits...with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve.

But if I have a habit of showing discourtesy, disrespect, cutting you off, overreacting, ignoring you, becoming arbitrary, betraying your trust, threatening you, or playing little tin god in your life, eventually my Emotional Bank Account is overdrawn.

Steven Covey | Seven Habits of Highly Effective People

!5

How to Engage Yourself | The Emotional Bank Account

• Understanding the Individual

• Attending to the Little Things

• Keeping Commitments

• Clarifying Expectations

• Showing Personal Integrity

• Apologizing Sincerely When You Make a Withdrawal

Jot down times when you’ve made a

withdrawal in the last few weeks.

Steven Covey | Seven Habits of Highly Effective People

!6

How to Engage Your Staff | Drivers

Them with your Mission, Vision and actions.

Their work to the Mission and their passion to their work.

Their expertise, opinion and professionalism.

Them with responsibility.

Their individual needs and work/life balance.

!7

Case Study | The Order of Maria Theresa

Part I

• Read about Maria Theresa

• Note Deposits and Withdrawals

Part II

• Read about Vince MacMurdo

• Note Deposits and Withdrawals

!8

9.57:1 1.83:1

33%67%

49%

26%

18%

7%

Actively DisengagedNot EngagedEngaged

World-Class Average

Copyright (c) 2008 2010 Gallup, Inc.

Does Employee Engagement Matter?

!9

Yeah...But Does It Matter?

Individuals job satisfaction, better performance, more commitment

Groups higher morale, more cohesion, better rapport

Customers more loyalty to the organization

Organization higher productivity, lower turnover, improved customer service, greater revenue

!10

Yeah...But Does It Really Matter?

Best Buy has already had success in connecting improved employee-engagement store performance: it found that for every 10th of a point it boosted in the former, its stores saw a $100,000 increase in operating income.

CFO Magazine, June 1, 2007

The Towers Perrin* 2007 Global Workforce Study showed that operating income and earnings per share increased 19% and 28%, respectively, in firms with the highest percentage of engaged employees.

*Now Towers Watson

!11

Demography

Drivers

Intent

IntentPlan to stay for another year?

Absolutely

Probably

Maybe

Not likely

Are you nuts?

Demography

Race/Ethnicity

Department

Tenure

Age

Role

Gender

Employee information.

Drivers Inspiration | Connection | Value | Challenge | Support

How to Engage Your Organization | Measure

!12

How To Engage Your Organization | Model

EE!

!13

Your Result

!14

Change Management

Conflict and Controversy

Customer Service

Diversity

Employee Engagement and Culture

Harassment and Discrimination

Leadership Development

Meetings and Retreats

Myers-Briggs Type Indicator (MBTI)

Policies and Procedures

Power, Polarities, Paradox, Resistance

Staff Development

Strategic Planning

Surveys and Assessments

Appleseed Consulting | Services