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WELCOME Convy Webinar How to efficiently handle social networks using the combination of Eudata WCS and Convy We’ll start shortly...

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Page 1: How to efficiently handle social networks using the ... › wp-content › uploads › 2017 › 11 › Webinar-Eudata … · Convy Webinar How to efficiently handle social networks

WELCOMEConvy Webinar

How to efficiently handle social networks using the combination of Eudata WCS and Convy

We’ll start shortly...

Page 2: How to efficiently handle social networks using the ... › wp-content › uploads › 2017 › 11 › Webinar-Eudata … · Convy Webinar How to efficiently handle social networks

1. Eudata & Social2. Interaction Server3. Social Post4. Social IM5. Q&A

Agenda

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37%50% 108% 34%

About Social Networks Today

Sou

rce:

Sm

art I

nsig

hts

(ww

w.s

mar

tinsi

ghts

.com

)

JAN2017

JAN2017

totalpopulation

InternetUsers

Active SocialMedia Users

MobileSubscriptions

Active Mobile Social Users

7.476Billion

Urbanisation

54%

3.773Billion

Penetration

2789Billion

Penetration

8.047Billion

vs. Population

2.549Billion

Penetration

+354 Million

10%Since Jan 2106

+482Million

+21%Since Jan 2106

+222 Million

+5%Since Feb2106

+581Million

+30%Since Jan 2106

Active Mobile Social Users

Unique MobileUsers

InternetUsers

Active SocialMedia Users

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VideochatChat real time or

persistentEmail and SMS

Manager CollaborationLink

and Doc sharing

GeoLocationIntegration for

Payment AnalyticsDialogue Builder

24/7 chatBOT

Web/Kiosk API Mobile SDKSocial

InterfaceProactive

EngagementAgent Desktop

or SDK

Functional blocksM

edia

Eng

ine

Fron

t End

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Interaction Server

»Email»Web Callback»Persistent Chat»Social Posts»Social IM

Interaction Server is the engine let you route custom Interactions. We use Interaction Server to route:

It’s possible to extend the interactions to route using IS API

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Eudata and Social

1. Social Posts, main characteristics:

2. Social IM, main characteristics:

Social CRM OEM Solution

Convy

We differenciate Socials in 2 different areas:

»Public messages

»On a public area

»With a social history and context

»Private messaging»With a customer history

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Social PostsWe OEM a social CRM with the following features:

»Channel support: Instagram, Facebook, Twitter

»Social Media Management Automation

»Allowing Marketing and Customer care to work together

»Editorial Plan alignment

»Social user profiling

»Integration with Bot (Beta)

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Demo

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Social IMConvy can handle social instant messaging with the following features :

»Channel support: Facebook Messenger, Telegram, Skype, Instagram, Line (beta), WeChat (beta)»Intent and sentiment analysis»Bot support»Real time 24/7 handling with handover»Social data enrichment using Bot

Human2Human - Human2Bot - Human2Bot2Human

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Demo

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Q&A

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thanks


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