How to Discuss E-Books with Patrons
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Transcript of How to Discuss E-Books with Patrons
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How to discuss eBooks with patrons
Part OneImprove your technology skills and interview practice
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Reality Check
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Seriously?
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Improve your Skills
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Know who your library’s tech genius or point person is for eBooks.
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Eavesdrop on your co-workers. It's a good thing!
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Be patient!
With yourself and with your patrons
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Fake it till you make it
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Most patrons are happy to get the information that helps them get started but...
Instead of I don't know try Let's see if we can figure this out together
No one expects you to be perfect or know everything.Hopefully
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Know your Library's Resources
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Read an eBook you may actually like it!
12% of readers of e-books borrowed an e-book from the library in the past year but a majority of Americans do not know that this service is provided by their local library58% of all library card holders say they do not know if their library provides e-book lending services
55% of all those who say the library is “very important” to them say they do not know if their library lends e-books.
53% of all tablet computer owners say they do not know if their library lends e-books.
48% of all owners of e-book reading devices such as original Kindles and NOOKs say they do not know if their library lends e-books.
47% of all those who read an e-book in the past year say they do not know if their library lends e-books.
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Or... you may still
hate eBooks and think you'll never read one again! but you got the eBook and now you know how to use the resource. You Rock!
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One on one patron sessions are great practice and confidence building.
Volunteer for the next opportunity!
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The interview, tutorial, assistance, coaching, instruction, help,tech support, guidance, training, encouragement etc.
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OR A CHOICE
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Be Approachable
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Types of eBook Reference questions
Directional - Where are your eBooks?
Ready-reference - Do you have eBooks?
Specific Search - Do you have The Inferno by Dave Brown
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Seize the Teachable Moment
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Look for clues about the patrons technical skills and knowledge
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make a flowchart for all your resources and discuss them with your
coworkers
Create a road map in your mind
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Always Show
Interest
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Listen Listen and Listen some more
Be a sponge.Listen carefully to the patron's questions.
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Interviewing is mostly listening
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Talk your patron through every step in the processKeep them informed of the progress
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Review the whole process and then let them drive