How to deal with angry customers and complaints

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HOW TO DEAL WITH ANGRY CUSTOMERS AND COMPLAINTS

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Transcript of How to deal with angry customers and complaints

Page 1: How to deal with angry customers and complaints

HOW TO DEAL WITH ANGRY

CUSTOMERS AND COMPLAINTS

Page 2: How to deal with angry customers and complaints
Page 3: How to deal with angry customers and complaints

Step 2

Page 4: How to deal with angry customers and complaints

Use your best listening skills

Step 3

Page 5: How to deal with angry customers and complaints

Repeat their concernsStep 4

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Apologize gracefullyStep 5

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Find a solution Step 6

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Take a few minutes on your own

Step 7

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Com 315 How to Deal with Angry Customers

Com 315 How to Deal with Angry Customers

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