How to Create a Persona in 7 Steps - A Guide with Examples

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Transcript of How to Create a Persona in 7 Steps - A Guide with Examples

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Why Do You Need Personas? Well-crafted persona shows your customers in a way no other

representation of user data can. It improves inner-communication enabling your team to operate more

efficiently. Having personas eases the process of making customer and product

related decisions. Marketing efficiency improvement. Design better products Getting a single view of your customers

To learn more about it read “3 Killer Wins of Using Personas”

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Step I: Gather DataCollecting info on your customers is the first thing you should take care of.There are many sources to get user data. Here’s a few to get you started:

Use whatever you got at hand. You may already have some ideas about your customers. Use it!

Go with your gut. You may have enough product knowledge to make quite accurate assumptions about your users.

Web analytics. Conduct interviews with users. Send some surveys to your customers.

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Step II: Divide & ConquerKeep in mind that a persona is a representative of a SEGMENT of your target audience.No one person. Nor can it be the face of all customers.

We’ll take a UX designer as a persona for our guide.

How many personas do you need?For that read the post How Many Personas Is Enough?