How to close the gap between knowing and doing
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Transcript of How to close the gap between knowing and doing
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If Disney Ran Your Hospital: Chapter 10
Close The Gap Between Knowing and Doing
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The Knowing - Doing Gap
“Knowing is not enough. We must apply. Willing is not enough. We must do.”
Von Goethe
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The Knowing - Doing Gap
“If You Know by Doing, There Is No Gap between What You Know and What You Do.”
“The Knowing Doing Gap” by Pfeffer and Sutton
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Knowing How Is Not The Problem…
• Like losing weight, our problem is not with knowing HOW. When we really want to, we figure out how and learn by doing.
• Our problem is with being COMMITTED enough to DO what it takes every day, and do it PERMANENTLY, not just in short bursts of inspired energy.
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Commitment
“At the moment of commitment,
the universe conspires to assist you.”
Von Goethe
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Why the gap?
1. Talk over action2. Memory substitutes for action3. Fear prevents action 4. Measurement obstructs good
judgement 5. Internal competition
Pfeffer and Sutton suggest 5 reasons
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1- Talk
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2- Memory
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3 - Fear
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4 - Measurement
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5 - Internal Competition
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There are five major traps to closing the gap between knowing and doing 1. Expecting trainers and committees to transform
the culture
2. Hiring a service-excellence coordinator
3. Thinking more knowledge will close the gap
4. Letting assessment substitute for action
5. Permitting managers to stall indefinitely with “How”
“Asking How? Is a favorite defense against taking action.”
Peter Block, The Answer to How is Yes
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Overcoming the Gap - Pfeffer & Sutton
1. Action oriented organization & culture - Reward action not discussion 2. Trust people3. Coaching / Mentoring the gap - On the job training
- Reduce gap between learning and doing 4. Leaders - Model behaviors they consider good - Take responsibility - Match actions and words - Listen to workers
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Overcoming the Gap 5. Managers
- Not so much about telling people to do things differently
- More about removing obstacles
- Treating people right
- Remove internal competition
- Global bonus pool
Video Link ..
By - Robert Sutton - Closing the knowing doing gap
http://www.youtube.com/watch?v=Sn9OcOmFMaE
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