How to build your own Chatbot

By :

Ajita Jain Himani Garg

Agenda

1. What is Chatbot?

2. Applications of Chatbot

3. Intuit BenTen

4. Design your Chatbot

5. Build your Chatbot

6. Chatbot Fundamentals

7. Natural Language Processing (NLP)

8. Bot Assessment

9. Problems with Chatbots

10. Create your own bot with Amazon Lex and deploy to Facebook Messenger [ WORKSHOP ]

What is Chatbot?

Applications of Chatbot

Customer Support

Virtual AssistantAutomated Travel Service

Travel Planner Hotel ReservationsShopping

Intuit BenTenEvery Engineer’s Personal Assistant

Design your Chatbot

Channels

Third Party Services

Bot

NLP Engine

Build your Chatbot

� Identify the right use case�Choose the right platform�Error Handling�Build and publish your chatbot�Human handover

Chatbot Fundamentals

Natural language Processing (NLP)

� Natural Language refers to the way we, humans communicate with each other.

� Interactions between human language and computers is done using Natural Language Processing (NLP).

� NLP is a way for computers to analyse, understand, and derive meaning from human language in a smart and useful way.

Bot Assessment

�Turing Test�Average time to respond�Conversion Rate

Problems with Chatbots

Problems with Chatbots

� Majority of the chatbots are based on decision-tree logic, where the responses depend on specific keywords present in the user’s input.

� Majority of chatbots cannot understand context.

� Lack of human escalation protocols

� Designing conversational interfaces are a challenge as compared to making a user interface.

Create your own bot with Amazon Lex and deploy to Facebook Messenger

Flow of our Chatbot

Facebook Messenger

App

Callback URL

Facebook Page

Alias

Channel

App secret key Page Access Token

Tag

Bot