How to be a smart user by using self-service portal!
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Transcript of How to be a smart user by using self-service portal!
How to be a S
Vinit TibrewalMarketing Analyst, ServiceDesk Plus
by using a self-service portal
There are two types of IT servicerequesters in this world...
The DIY (Do it yourself) people
And the help desk callers (HDCs)
The HDCs hardly solve issues themselves
“Hey Stark, reset my password, will you? I can hardly work like this.”
Simple, he'll call the help desk.
Then, he'll relax with a cup of coffee and wait for the password reset
At the IT service desk office, Stark, the IT admin, is busy restoring a business email service.
Stark recieves John's SMS..
While Stark works on restoring the email service, he gets calls from other end users…
"Hey Stark, how do I convert my doc into pdf?"
"Stark, I cant find the power switch on the printer."
These help desk
callers cost their
companies almost
100 thousand
dollars every year
because they make
service desk do tasks
that they can do
themselves.
The Alternative?
The self-service portal
The self-service portal is a
platform where requesters
can log their service
requests.
You can track your ticket status
and communicate with the IT
person.
Search the solutions
(Knowledge Base) for simple
IT information.
So, skip running to your
IT even for petty issues.
Start using a self-service portal and become a smart user today!
Issued in the interest of service desk teams worldwide!
www.servicedeskplus.com
The IT help desk solution that comes with a free self-service portal for end users.