How to Be a Great Employee: Lesson 5 - Say It With Numbers

One Stop LeaderShopreg

The Complete Manager Training Program

Presented by Employee

How to Be a Great Employee Lesson 5 (of 7) Advice for career-minded beginners

Say It With Numbers

One Stop LeaderShopreg - The Complete Manager Training Program

Search How to Be a Great Employee on SlideShare Advice for career-minded beginners

Lesson 1 Think Strategically Lesson 2 Follow a Set of Guiding Principles Lesson 3 Be a Responsible Corporate Steward Lesson 4 Care About Customers Lesson 5 Say It With Numbers Lesson 6 Manage Yourself Lesson 7 Redefine Professional Growth

You are here


This SlideShare Series is Designed for hellip

Job Seekers People looking for a job

Job Holders People wanting to excel in their current job

Job Changers People who are preparing to move up to their next job

How to Be a Great Employee Introduction


What Employers Want

Knowledge Subject matter expertise

Skills Technical ability

Experience Past achievements Professional Practices Your behavioral choices

One Stop LeaderShopreg - The Complete Manager Training Program Visit us at wwwonestopleadershopcom

The focus of

this series


This Series Covers

Professional Practices hellip for Employees



You are here


Our Professional Practices hellip hellip will make you a great employee Use them to find a job Use them to excel in your current job Use them to get a better job



Letrsquos get started

Lesson 5

Say It With Numbers


Everyone in your company is responsible for increasing revenue and decreasing cost Evaluate your accomplishments in terms of contribution to the companyrsquos bottom line

How to Be a Great Employee

a Transaction Processing Use these metrics to be successful in your daily work hellip

Productivity ndash How many transactions can

you process in a day Drive your backlog to zero

Quality ndash How many errors do you make Drive your re-work rate to zero

Risk ndash How many incomplete or problem transactions are in your queue Drive your open investigations to zero


How to Be a Great Employee Lesson 5 ndash Say It With Numbers

b Customer Service Use these metrics to show that you care about your customers hellip Problem Resolution When mistakes

happen (and they will) advocate for your customer Set a target for quickly making your customer whole

Best Practice Donrsquot make mistakes

Customer Complaints Listen to your customers and hear them Keep a log of customer feedback Talk to your manager about better ways of doing things



c Profitability Use these metrics to drive your contribution to profitability hellip

You can increase revenue by providing

great customer service Ask about your teamrsquos customer satisfaction survey

You can decrease cost by minimizing waste and re-work Ask about your teamrsquos productivity reports

You can decrease cost by spending smart Ask about your teamrsquos expense budget



d Style Points

Herersquos a starter set of values hellip

Business metrics are a universal language Build a vocabulary If you can say it in words you can prove it with numbers

Participate in driving your own performance and that of your team and your company Set goals Track results

Push yourself



Review


Use metrics to drive your performance hellip

a Transaction processing b Customer service c Profitability

Supercharge your performance with hellip d Style points


And Remember hellip


Everyone in your company is responsible for increasing revenue and decreasing cost Evaluate your accomplishments in terms of contribution to the companyrsquos bottom line Say it with numbers


One Stop LeaderShopreg is a comprehensive convenient and affordable manager training course We teach managers the 5 leadership principles and 14 business practices they need to drive performance Our course is purposely written as an independent study program (classroom optional) For more information please follow these links

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Workbook CD ROM


Mary E Vogan Author Trainer Operations Professional CEO One Stop LeaderShopreg

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Intro i Leadership Principles Intro ii Pillars of Business Operations List 1 Strategic Planning in Five Steps List 2 Service Quality Promises List 3 Secrets to Successful Hiring List 4 Cheap Training Ideas List 5 Performance Management Style Points List 6 Tips for a Successful Employee Survey List 7 Motivations for Managing Metrics List 8 Signs of Continuous Improvement List 9 Project Delivery Scorecard List 10 Rules for a Winning Budget Season List 11 Keys to Equitable Cost Allocation List 12 Vendor Selection Checklist List 13 Internal Control Wellness List 14 ABCs of Business Continuity Bonus Little Lessons in Leadership

Also Available Lists for Leaders on SlideShare


Say It With Numbers

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Search How to Be a Great Employee on SlideShare Advice for career-minded beginners


You are here








What Employers Want





The focus of

this series


This Series Covers




You are here






Lesson 5

Say It With Numbers
























d Style Points




Push yourself



Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

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What Employers Want





The focus of

this series


This Series Covers




You are here






Lesson 5

Say It With Numbers
























d Style Points




Push yourself



Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

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This Series Covers




You are here






Lesson 5

Say It With Numbers
























d Style Points




Push yourself



Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

Slide Number 2

Slide Number 3

Slide Number 4

Slide Number 5

Slide Number 6

Slide Number 7

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Slide Number 15

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Lesson 5

Say It With Numbers
























d Style Points




Push yourself



Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

Slide Number 2

Slide Number 3

Slide Number 4

Slide Number 5

Slide Number 6

Slide Number 7

Slide Number 8

Slide Number 9

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Slide Number 11

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d Style Points




Push yourself



Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

Slide Number 2

Slide Number 3

Slide Number 4

Slide Number 5

Slide Number 6

Slide Number 7

Slide Number 8

Slide Number 9

Slide Number 10

Slide Number 11

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Review






And Remember hellip







Workbook CD ROM












Say It With Numbers

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Slide Number 3

Slide Number 4

Slide Number 5

Slide Number 6

Slide Number 7

Slide Number 8

Slide Number 9

Slide Number 10

Slide Number 11

Slide Number 12

Slide Number 13

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Slide Number 15

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And Remember hellip







Workbook CD ROM












Say It With Numbers

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Slide Number 5

Slide Number 6

Slide Number 7

Slide Number 8

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Workbook CD ROM












Say It With Numbers

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Slide Number 7

Slide Number 8

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Say It With Numbers

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How to Be a Great Employee: Lesson 5 - Say It With Numbers

Career

Transcript of How to Be a Great Employee: Lesson 5 - Say It With Numbers