How Routine Learners can Support Family Coordination
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Transcript of How Routine Learners can Support Family Coordination
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
THE PROJECT ON
How Routine Learners can Support Family Coordination
Scott Davidoff, John Zimmerman + Anind K. Dey
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
How families coordinate moving people
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Managing ride details can be difficult
Darrah et al. 2000, Frissen 2000, Beech et al. 2004, Davidofff et al. 2006
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Routines help give parents control
Darrah et al. 1999, Crabtree et al. 2004, Neustaedter 2007
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Practiced routines can feel graceful
Wolin et al. 1984, Wakkary et al. 2007
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Non-routine days are often stressful
Frissen 2000, Fiese et al. 2002, Davidoff et al. 2007
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
A system to help families during (often non-routine) coordination breakdowns
Vision
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Describe problems in non-routine days
Goal 1
Goal 2Proscribe what to do in these situations
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Related Work
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Idiosyncratic actions are hard to interpret
Suchman 1983, Tolmie et al. 2002,
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Computer useBegole et al. 2003
Domains using simple routine models
Social interaction
Transportation
Eagle et al 2006
Krumm et al 2006
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Study approach
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All 28 people in 6 dual-income families
Population
Timeline6 months, Spring, Summer and Fall
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GPS
Phone Calls
SMS
Calendars
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528 InterviewsGround truth on location and jobs
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Uncover causes of disruptions109 Activity Interviews
528 InterviewsGround truth on location and jobs
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Uncover causes of disruptions109 Activity Interviews
108 CalendarsLabel events and examine content
528 InterviewsGround truth on location and jobs
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Findings
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Deviations from routine happen almost every day
Finding 1
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RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
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RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
2
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
3
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RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
4
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Disruption can be caused by routines
Examine causes
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Mom
Dad
DayCare Home
5:00 5:455:30 6:30
Work
Work
Family A
Home
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Family members make plans based on where they believe one another will be but their knowledge is incomplete
Finding 2
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Specify S15’s Wednesday Routine
Activity Interview Task
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TrackS15 Paper Route
2:30 5:00 6:303:00 5:30 7:00
School
Family E
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TrackS15
Mom
Dad
Paper Route
Scouts
2:30 5:00 6:303:00 5:30 7:00
School
Track Paper RouteSchool
TrackSchool Scouts
Family E
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
TrackS15
Mom
Dad
Paper Route
Scouts
2:30 5:00 6:303:00 5:30 7:00
School
Track Paper RouteSchool
TrackSchool ScoutsPaper Route
Family E
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S15 makes plans that depend on once-accurate information
School Half Day
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TrackS15
2:30 5:003:00 5:30
School Home
Family E
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TrackS15 Home
2:30 5:003:00 5:30
School Home
12:30 1:00
Family E
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TrackS15
Dad
Home
2:30 5:003:00 5:30
School Home
Work Home
12:30 1:00
Family E
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TrackS15
Dad
Home
2:30 5:003:00 5:30
School Home
Work Baseball
12:30 1:00
Family E
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Calendars hold deviations, not routines
Finding 3
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AUGUST SEPTEMBER OCTOBER NOVEMBER
Calendar holds deviation, not routine
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Deviations are frequent happenings
FINDING 1
People make plans without full information
Calendars are not good resources for routines
FINDING 2
FINDING 3
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Information for builders
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Forward-chain using planning algorithms to look for conflicts
Conflict detection
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TrackS15
Paper Route
2:30 5:00 6:303:00 5:30 7:00
School
ScoutsHome
Scouts
Family E
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
TrackS15
Paper Route
2:30 5:00 6:303:00 5:30 7:00
School
ScoutsHome
Orthodontist
Scouts
Family E
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
TrackS15
Paper Route
2:30 5:00 6:303:00 5:30 7:00
School
ScoutsHome
Orthodontist
Scouts
Family E
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
TrackS15
Paper Route
2:30 5:00 6:303:00 5:30 7:00
School
ScoutsHome
Orthodontist
Scouts
Family E
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NO SCHOOL
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NO SCHOOL
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Alert parents about potential problems in time to do something about it
Safety net
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Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Mom
Dad
5:00 5:455:30 6:30
Out of town
Work
Family A
HomeDayCare
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
5:30
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Summary
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Deviations are frequent happenings
FINDING 1
People make plans without full information
Calendars are not good resources for routines
FINDING 2
FINDING 3
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Provide a resource for early detection
Conflict detection
Safety netMake sure high-cost events don’t happen
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When (and how) do you notify family about a suspected disruption
NEXT STEP 1
How accurate do routine models need to be
What is the social impact of a system that affects coordination
NEXT STEP 2NEXT STEP 3
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Thanks to my COLLABORATORS
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Thanks to my COMMITTEE
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Thanks to my ADVISORS
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TheProject on
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GRAPHICAL EVIDENCE
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RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
RoutineDeviation, ScheduledDeviation, Unscheduled
March September
Family E activities involving transportation
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
4:30 5 5.30
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Pickup Drop off
Time 1 2 1 2
Parent A T T A
Child A T T A
2MODELING
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Family Precision Recall Accuracy F-measure Total Rides
A 0.625 0.710 0.500 0.665 861
B 0.880 0.611 0.564 0.720 328
C 0.776 0.669 0.567 0.722 99
D 0.751 0.604 0.503 0.670 1440
E 0.511 0.248 0.200 0.334 557
Total 0.731 0.569 0.467 0.622 3285
2MODELING
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2MODELING
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1How can end-user programming systemsin the homesupport human needs?
2 3What kind of support do families really want for their kids’ activities?
Can understanding of routine be used to model and support coordination?
22 Families12 months
18 Families3 months
6 Families6 months
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
UNUSED CONTENT
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Reduce attention for everyday tasks
Zerubavel 1981
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Focus on more meaningful experience
Fiese et al. 2002, Wakkary et al. 2007
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Actions have important social meaning
Taylor et al. 2005, Harper et al. 2007
Scott Davidoff, John Zimmerman + Anind K. Dey 2 0 1 0C H I
Desire for transportation support is strong
Davidoff et al 2007