1. 1. TheaverageCanadianhouseholdspends$1,487atrestaurants everyyear. -Sta=s=csCanada
2. 2. With sites such as
3. 3. Andcanac=velyvoicetheiropinionsontheirmeal
4. 4. While for some these reviews can lead to increased profit
5. 5. Feedbackcanbeavitaltoolforhelprestaurantsimprovetheir food,serviceandincreasetheamountofnewcustomers comingin
6. 6. aone-starincreaseinYelpra=ngleadstoa5-9percent increaseinrevenue. -HarvardBusinessSchool
7. 7. Other times, it can lead to their downfall. SourceUrbanSpoon
8. 8. So what can restaurants do?
9. 9. 1. Respond to negative feedback
10. 10. Companies such as chattback allow managers and customers to communicate directly with each other Usedwithpermissionof ChaGbackCEO,IanBuGereld
11. 11. 2.Bringinginasocialmediamanager ExamplefromMashable.com
12. 12. 4.Encourageothersto review
13. 13. Fin
14. 14. Sources hGps://www.ickr.com/photos/barbarycoastranger/4153414329/sizes/m/in/photostream/ feed://travelcommons.com/feed/ hGps://www.ickr.com/photos/26016251@N08/4527696243/in/photolist-7U6Cmk-9K83Ui-9KaRF9-9K83Rn-7TCweE-5RLbji-aaBgtd-9KaZKU- ouvoi-9B5yVx-9B8scs-9B8sc9-9K83Tr-96sJdv-9K83Sc-7NVNRL-9KaREw-9K83Tg-9B5yVa-7RJFVp-bwRHMi-9KaRFu- bEb8T-9B5yUF-9B8s9Y-9B5yUc-9B8s9w-4N3HLD-9K83R2-9K83Rv-9K83RH-9K83QV-9qpfLw-9qpgs5-9qmdR4-9qmdFK-9qpfWE-b1nif- b6t81-5K9s6W-5K5cFe-b3pFd-ihHPKa-5K5cQP-5K5cPx-5K5cuM-b6tdp-bEbAH-9LrXtb-9LpaGr-b3paW hGps://www.ickr.com/photos/trysil/8380446414/sizes/c/in/photolist-dLxYKq-4Dz3BA-9vvRSi-3buP51-6dwuKe-6dm7EC-m5QZNv-4KcWpW- iFXGG4-4V6jJL-aPgGtr-axGgKc-6dgYBz-f3sX1i-2E4Lzr-yBEJw-4YoFfK-f3sZVg-f3H2nf-kWXPB-4Qvds5-bG56-GFM1t-jvCLKq-iTTeq- d9aAzU-386KDt-23fJvg-mWrQjz-Q86Gg-6u5tT9-fgbL71-hYJaps-ddCuKe-eQ9hjh-biMnEz-87QzZ9-6MuGCE-ejrQVf- eSTico-6dgRMP-6cCDAM-akENss-9F45nm-vNvi3-4nhJeX-iCT7CE-ejgDyH-2tskim-4Gf3Ti-97Xaf/ hGps://www.ickr.com/photos/roadsidepictures/2607218595/sizes/z/in/photolist-4YoFfK-f3sZVg-4nhJeX-iCT7CE-f3H2nf-kWXPB-4Qvds5- bG56-GFM1t-jvCLKq-iTTeq-ejgDyH-2tskim-4Gf3Ti-97Xaf-d9aAzU-386KDt-mWGNZR-fn5HdP-23fJvg-mWrQjz-Q86Gg-4KNCNu- beQajx-6faghC-6u5tT9-fgbL71-8zrnFm-a5Bf8Z-f3t2mc-6d1Mrv-5D22j7-hYJaps-ddCuKe-eQ9hjh-biMnEz-87QzZ9-dwS1nV-7TZjLV- dxf2AE-7FK1-hVDFB1-6nsYj-hvBMJD-dQvezh-5D22j3-aStm3z-5VMtwZ-dk2S2i-6f6DPZ-3Ycrn9/ hGp://www.mul=familyinsiders.com/mul=family-blogs/people-love-us-on-yelp hGps://www.ickr.com/photos/lifeisaprayer/3346288138/sizes/z/in/photolist-66GAT5-QoKMN-itjysg-zWvFc-fqQCmv- eakXBD-6nQ8E-5EqV3b-4zQQ5M-5yk97L-5nUpvY-h6XhYL-h6XgAW-8Lo3YD-h6Xbzo-8bThxW-y8e76-47nc3N- JTKAX-31JdM-8bQ6SH-4uHRPi-9uhAtv-4CckKu-eakWZp-yyNRf-8XbXz-4LZpGt-7FQPtw-4ku6Bk-4C7Vjn-h6YjRk-fgvqs1-5wyD9V-5Gweeb- f7Nj8-h6YrWc-6FMXYH-2Apz4f-2TqYAf-9ZXibS-e44op-8bQAvx-8bQipp-8bTzAA-8bQcgH-8bQ1Wr-8bPUV8-itk8WS-5XqgCz-9tNWTn/ hGp://chaGback.com/home.htm hGp://mashable.com/2011/08/29/facebook-marke=ng-restaurants/l hGps://www.ickr.com/photos/51035555243@N01/161547780/in/photolist-fgYwy-6kaWZr-5czv4R-cCJFgS-atjeFN-i6ycgb-bC3ecm-6fWNVd- otcb1-jJxYi6-frdUws-anybkk-b8v41B-3Jj11-J7Cqb-4P3oW4-7ZjceF-ddDrx1-buRLHu-bjW4QG-55pJxp-eTPsQR-4P7CJA-bxQXSi-9F4wJc- ebPZha-dgkkkb-8Dz2hm-5zzFkT-72t8Fh-c8b6rG-4P7CVN-ggfK3t-4nL9AJ-eQqpih-4YDTRY-auCPGH-eLCG45- rsDv-4P3oHP-4P3oxT-4oX6pM-32x9rC-n7BBY2-4oPGjj-4oPG61-4P3p9z-aB55bP-hc8djW-b8dD8t-fUbjs8
15. 15. Sources hGp://www.urbanspoon.com/r/22/334603/restaurant/Phoenix/Central-ScoGsdale/Amys-Baking-Company- ScoGsdale hGp://au.ib=mes.com/ar=cles/521149/20131111/amy-s-baking-company-reddit-yelp-kitchen.htm#.U3-aKs2Ai5I hGp://www.hungtonpost.com/2013/05/22/amys-baking-company-reopens_n_3318720.html hGp://www.androidtapp.com/tripadvisor/ hGp://www.forbes.com/fdc/welcome_mjx.shtml hGps://www.ickr.com/photos/pranavbhaG/7318761324/sizes/c/in/photolist-c9JyL5-3mjAp-aimR- aU23vt-9MHfTC-BzN4B-eH8X6q-6ry4tK-du97A2-78HhPZ-aRS7vB-njymnj-52R6GQ-sibqM- bkd5BX-8mg9Gu-6ENk7i-6NnPsX-7jVNvu-4bp5wW-6DRusi- ajoY4g-6DVuRh-3GLXH-5WReMM-75nzQM-9YLoUg-7ZvQDG-8qPUux-3QjeUj-hm2baV-9JTqox-7HQcdb- a8qzF4-2e5Rj-dTSGbs-4Uzhni-iZxMLz-vSPBk-aQ5cdg- AkoY-5nRYB6-5XRCuE-6UP18u-5LYLtm-6icJY5-4JU3pe-6DVCkG-kAiWpL-4s4ErX-6DRzpF/ hGp://www41.statcan.gc.ca/2006/0163/ceb0163_002-eng.htm hGps://www.ickr.com/photos/mliu92/6802322320/sizes/c/in/photolist-bn6Frj-nCAtFm-cjLN2b-71G1UR-6Tsotj- mDYR3v-fzNDGD-4BApid-4Eq56M-4tgR5C-37WqpC-e4Cvy-6Ve3j6-dnPG74-6A1V3e-6A1ULx-6A64Sq-czy1jN- dnPD9F-6A1WKi-6A1Vxp-6A1Vgp-6A1W6K-6A64Eo-czxF9j-czxJRG-4W8rvE-czy3u7-czxUVN-czxRUQ-czxNS7- czxQAN-czxXWS-czxNiE-czxL7Q-czy4Sq-czxHMU-czxGx7-czy6pN-czxTz3-czxSPG-czy2oh-czxWaA-czxRjj-czxMhh- czxYRj-dBvvqT-jAskQA-dJJaMa-3Xyky-kiSyTX/ hGp://www.hbs.edu/faculty/Publica=on%20Files/12-016.pdf hGp://www.yelp.ca/biz/granville-island-public-market-vancouver