How Management Perceives IT
20
How Management Perceives IT Tim Weber Infrastructure Services Manager ADNET Technologies, LLC
-
Upload
adnet-technologies -
Category
Technology
-
view
376 -
download
0
Transcript of How Management Perceives IT
How Management Perceives IT
Tim WeberInfrastructure Services Manager
ADNET Technologies, LLC
Agenda
What do people really think of IT? What’s the definition of value for IT? How can we quantify value? How do we get our message across? How can we best manage expectations?
Where are we now?
IT Budgets ranging from 3% to 10% of total budgets
Projections for 2016 are slight increases
Dollars shift as more services shift to cloud
Where are we now?
Gartner – “Every Budget is an IT Budget”
Where are we now?
“Only 27% of Senior Executives view IT as contributing to strategic business goals”
“Only half of IT Teams have metrics that focus on anything that relates to anything strategic”o Source: Service Desk Institute Report – Demonstrating Business Value
Defining Value
Definition: “In management, business value is an informal term that includes all forms of value that determine the health and well-being of the firm in the long run.”o https://en.wikipedia.org/wiki/Business_value
“If there’s any issue that routinely frustrates executives in many organizations, it’s how to get a true fix on the value that information technology adds to the businesses it serves.”o http://www.mckinsey.com/insights/business_technology/
how_cios_should_think_about_business_value
Value Definition
How do you define business value?
Must be tied to the business
What’s your company’s one thing?
Quantifying Value
“What gets measured, gets managed.” – Peter Drucker
Metrics are the key …..
….. but they must be relevant
Must be communicated regularly – move away from exception based reporting
Quantifying Value
Technical Metricso Uptimeo System Utilization – multiple methodso Login/Response Times
Non Technical Metricso SLA Times for Problem Responseo Process Times
Must be communicated regularly – move away from exception based reporting
Communications….
The core weakness of IT:
Communications….
Directly impacts how IT is viewed
How often do you communicate?
How relevant are your communications?
IT needs to DRIVE the discussionso What are we doing?o What’s going on in the business?
Must be regular
Communications….
What doesn’t work….o Only communicating when something is brokeno Only communicating via email
What works?o Regular engagement – sales, operational meetingso Different forms of communication (hint more than just email)o Company meetings?o Involvement in strategic planning/budget process
Communications…. “Start with the why” “Know what levers to push” “Don’t stop bringing attention to the risks”
o http://thinkadnet.com/what-were-thinking/business-and-strategy/29
Communications…. “I start by asking by why….. What’s the business reason?”
“Old is not a reason for us to replace something.”
“Fear is not my favorite motivator…. However, it can be effective and should be your strategy in some scenarios”o http://thinkadnet.com/what-were-thinking/business-and-strategy/32
Expectations
Critical component of communications
How do we manage this?
Expectations
Managing expectations setup by everything else….o Knowing what’s most importanto Being able to quantify IT’s impact on what’s importanto Communicating that information and knowing what’s going in
the business
Expectations
Risk Management:o One of the biggest impacts IT Managers can haveo IT can help define the risks associated with choices….o ….and with choosing NOT to do things
Moving Forward….
“When eating an elephant take one bite at a time” – Creighton Adams
Make sure you know the “one thing” Find something to communicate regularly Set a plan to communicate more Keep learning and evolving
o Online contento Peer Groupso Seminars o Books
@ADNETTech
@ADNETTechnologiesLLC
@ADNETTechnologiesLLC
www.thinkADNET.com
